Milestone Senior Living Eau Claire

Out of all the 13 places I toured and interviewed, this one impressed me the most. Not just because of the facility but because of the extra things the staff do for the residents. Most of the communities I considered did a phone interview for the pre-admission assessment if the future resident was not local. The Milestone Community director traveled 90 miles to personally do the assessment. She returned to visit twice more. In doing this, she established a connection with the future resident which made moving and the transition to a new residence much easier for all involved. This extra personal attention made a real difference. They do an excellent job of establishing a relationship with the resident as well as the family. The connect and support for the family continues upon admission. They are there to answer questions and offer support. The staff is wonderfully thoughtful and caring. The community is clean inside and out. The rooms are pleasant and much more spacious than some other facilities. There is nice shelving and a large closet. The chef prepared food is tasty. They offer numerous activities for residents and they invite family members to participate with the resident.

Food quality poor and some recent staffing issues.

The facility is very nice. The only thing I think they could improve would be food. It's okay, but there are a lot of people providing feedback on it stating it needs to be improved. Overall it is a very nice place.