Madison Crossings

I think this would be a nice place just need a new director and a few more new people...Mrs. [name removed] really doesn't know how to talk to anyone ,she is very disrespectful and Unprofessional...I wouldn't let my pet stay in this facility

I assumed that memory care directors and staff would utilize strategies such as therapeutic fibs and appropriate words and demeanor with dementia patients in their care, but that is not the case with Madison Crossings. In addition to not demonstrating such strategies, their (now former) memory care director exhibited extremely unprofessional and legally questionable behavior in the following instances: she was complicit in changing my dad's medications without our knowledge or consent; she argued with my dad about the accuracy of a complaint he came to her with; during a conference with our family about Dad, she was hostile and often interrupted us when we were talking; and she lied about incidents involving our dad on many occasions, especially to create an inaccurate portrayal of him. It also didn't seem like many staff utilized strategies to de-escalate things when a resident becomes agitated or to notice patterns of behavior and intervene proactively to circumvent agitation.

The interaction with staff was very good. Lots of activities. The value for money is really good. A few reasons I picked this community is because, they were closer to my house, it was a brand new facilty, very clean, it is a good location, and they care for the residents very well.

The only reason I didn't give an overall rating of 5 is the facility is brand new, and there have been some growing pains getting their standard operating procedure in place, but that's to be expected. Everything was very upfront, with the exception of some details in the pricing that I wasn't made aware of until I signed the contract. But other than that, I've been pleased with everything and how upfront they were. The staff are all very friendly and seem very concerned about both my parents. And they call me whenever there's any kind of hiccup.

Although Madison Crossing isn’t open as of yet I have attended informationals about this unique property. Phoenix Senior Living is new to Madison and offers such a unique senior living experience for active seniors on the Western side of Madison County and the Eastern side of Limestone County. When I say active community they’ll have a dog park, pickle ball and bocce ball court, yoga studio, and an outdoor pool and even an indoor kids play zone and outdoor playground for when the grandchildren come to visit. For residents with dementia problems they’ll have a special unit or wing just for those residents who have completely different needs from the active independent living seniors. There is such a need in our area for more rooms with seniors with dementia as many in Madison have a waiting list. This is a completely new concept for senior living in North Alabama.

We have had nothing but "professional" and "family oriented" discussions about the "soon to be open" Madison Crossings. We are all so excited about our 90 yr old parents to move there. We feel that it is going to be safe, create new friendships that they desire and develop a community environment that they have also been missing where they currently live. I love the fact that it is all in one place, i.e. restaurant, bistro, pub, movie theater, hair salon, etc. The interior design of the apartments are just lovely and current. We would recommend to anyone who is looking for a great place for your parents or yourself to please call them and go visit.

[name removed] and [name removed] are incredible. The Madison Crossing management have gone above and beyond to ensure my father was going into the right place, at the right cost, with my peace of mind. The area is beautiful and the accommodations are first class. I was skeptical at first whether I was making a good decision, the right decision, their communication and care have put my questions to rest.