Lilac's House

My friend moved here right after rehab, immediately the owner was not friendly to us. We had been seeing our friend twice a day for years, this was a close friend. The owner lied to us and told us that visiting hours were only from 1-4, since then I have found out that there is a state regulation of an 8 hour visiting period. If you came one minute before one o'clock, she would yell at you through the door, that she is busy and to go away. I would go and sit in my car and wait the one or two minutes, and then she would flip open the dead bolt and open the door and walk away, stating that she was busy. If I was there and it was four o'clock she would come by the room and make eye contact with me and tap her wrist to let me know that it was time to leave. She was not very welcoming. She yelled at me for parking my car in the wrong place, and made me move it across the street. My friend was always on the verge of tears, and while they would get her up and walk her down the hallway for a shower or to go to the bathroom, they would mostly just leave her in her room, and never took her out for exercise or to socialize. She eventually went to the hospital and died from pneumonia, due to lack of movement. The owner would come in and clean her room but give her the cold shoulder and not even talk to her, she would just ignore her. She was very good about keeping it clean, and taking care of the hygiene and food, but she was not friendly. She also didn't have her resident lay down at night, she sat in her recliner day and night from the time she got there until she went to the hospital. I tried to visit once a week due to my work schedule and the "visiting hours". When we would go she would be next to tears. The owner charged 3000 dollars just for the room, then charged 250 for each care need. She charged for going to the bathroom, and for calling for help in the night. I was concerned because of her suspicious behavior. They have chickens in the backyard, we took a picture of the chickens, and she was not happy about that. She told us not to take any pictures without her permission. Between that and the attitude toward visitors, and my friend always being next to tears, I wondered what was going on. It was just not a good experience at all. I would never let anyone that I had responsibility for be in that place! I have spoken to others that have had loved ones there and they have reported the same thing.