Legend at Capital Ridge

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22 Reviews

• (10)

  A Place For Mom

• (12)

  SeniorAdvisor.com

I believe that the residents get the attention that's desirable for their needs. The staff are attentive, responsive, and helpful to both the residents and the resident's families. We chose this community because of their ratings, our background research, and our community visits. They offer the full continuum of care allowing for many options to chose from. The only downside is that it is expensive for memory care.

We have two years experience at this community. We are still waiting on new carpet. Trim is off the cabinet, reported multiple times, still waiting to be glued. Weekly cleaning is not thorough enough. Although dad could make his bed, when mom was alive and living there the bed was made daily. Don’t understand this. When things are brought to their attention, staff avoids you and are less available. During this time the community has had complete administrative and nursing staff turnover. Each time we visit the door code has changed which is an indication someone has quit or been let go. One on the CMAs seems to be a snitch and reports every little thing. Trust is becoming an issue. Someone in leadership needs to stop by or be around at evening meal. This seems to be the toughest time when servers are not cooperating with one another to serving the residents. Seems money is the focus of the care. I don’t understand the scoring method for the best of senior living award. Although a nice place, it certainly does not give the feeling of home nor has the facility delivered all the warmth positive experience we were sold when we made the decision to move in.

I went on a tour here and the staff was very nice and helpful. They answered all of my questions. It was absolutely outstanding and beautiful. The assisted living wasn't a locked down facility and we didn't feel comfortable with that. I would recommend families tour many places before choosing a community.