Celebration Villa of Hearthstone

Most have walking issues but yet they have to park a ways away and they're a slight incline. I wish something could be done to level the ground and ability to park closer. Otherwise I'm very satisfied and they are too. Meals are great. Staff are wonderful. And mom enjoys the activities.

The maintenance have been very responsive. The food is supbar, and it's pre-prepped.The fruit and vegtable selection is limited. The services in the dining room is below average. The friendliness of the staff is okay. They could improve by making the place smell fresher. On a positive note, they do check on the residents. I feel my loved one is in a safe environment.

Overall, I am very pleased with Atria Hearthstone at this point. There are lots of activities that look fun. To he fact my brother chooses to not participate in any of them if not Atria's fault, although they could encourage him more to join in. His physical care has been very good and everyone on staff is pleasant and welcoming. Compared to other homes I called and toured, it is a great value. The only issue so far has been that some of the staff have not followed stated rules for wearing masks during high COVID-19 periods. Like many, many people I have seen everywhere, they sometimes would wear masks pulled below their noses, even below their mouths or pulled down for talking (the most important time to have your face covered). They did, however, seem to do okay dealing with actual cases on my brother's hallway and amongst the staff, as he never got it himself.

This is a safe and attractive environment for a loved one. We feel confident that my loved one is well provided for. I'm sorry to say they do not take advantage of all that is offered but many others do.

The staff were good to work with the family. My loved one didn't care that the staff would just walk in unannounced and didn't give enough privacy for my loved one. The meals were served at specific time frames and my loved one would have preferred to have had more open hours for dining.

The staff were very friendly. We had to move my loved one out of the community within one week, and this caused frustration due to a temporary medical concern. I wish my loved one would have been able to stay in the community, since it was temporary situation.

If you have a question / problem / situation, Atria will work with you to handle it. Initially it can be an adjustment period for the resident, but Atria has done what they can to help our loved one adjust. In memory care, I think they need more nurses/aides. But the staff are super. The food is great. There are plenty of activities, which are listed on a board downstairs, and they leave a schedule outside each resident's door as well. They were the best overall value we could find. And we had another relative who lived there previously and had a good experience as well.

Have to have the meals in my room due to my health and some of the meals are decent and some I don't care for. We were told we had internet and now we don't because the antenna doesn't reach. We do have cable tv. It's not a bad place if you can afford it and have your own furniture. They replace your trash, laundry and vacuum. They do medication management as well for an extra charge.

We chose Atria Hearthstone because we just felt more comfortable here. Also the price compared to other places was much more reasonable. All of the staff have been very friendly and are always helpful and willing to talk if we need anything. We would recommend this facility to others.

This is a very nice place. The staff seem very attentive, and I feel very comfortable with my loved one here. The food seems to be pretty good for my loved one. There are some activities for the residents to enjoy.

A lot of aspects have been very frustrating. You really need someone who goes in there to see your person on a regular basis and advocate for them. The things I have to call about are ridiculous. I know they're understaffed with the pandemic situation right now. But for as much as I'm paying, I don't fee like I'm getting what I pay for. We've had some issues with timeliness of medication distribution on medications where it's crucial that they're taken at the same time of day. That's been one of my biggest pet peeves. My loved one also didn't have a shower for the first three weeks that she was there because they didn't get her on the schedule properly. And they marked her down as refusing the shower instead of them missing it (so they can get away with waiting until the next scheduled day). Some of the staff have been like that, but one in particular has gone out of her way to make sure my loved one receives the care that she needs. The facility itself is kept pretty clean. They come in multiple times a day to empty the trash, and they do vacuuming and light cleaning about once a week. Overall the people she's met there have been pretty friendly. But I've just had so many frustrations overall.

Being in the health care profession we wanted a clean place, with no fowl smells, a place where our loved one felt safe with good meals and activities, and Atria is that place. The people there, the staff and residents are incredibly nice we have never seen anything like it before. They will go out of there way to help you and make you feel comfortable. Our loved one has now found his purpose and his new beginning. The activities are starting to open back up, but beforehand they were delivering their 3 meals a day and snacks to their rooms. Every single room at the Atria has an outdoor area you can go out and walk on, its truly beautiful.

Our loved one really enjoys the meals that they serve, and we would recommend the Atria Hearthstone community to others.

The community is doing more and more activities. The community lets people know when there is an activity they think they would like. I felt like this was the place the 1st time I walked in. They get to know every and I saw them interact with so many families they know who there coming to visit. I would recommend this community to others.

The cleanliness of the grounds were okay, the friendliness of the staff really depended on who you talked to. It was just not a good experience, our loved one had dementia and was combative at times, however this facility did not know how to handle it.