Lark Springs

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The community is a good place. It is a very clean community as well. The communication was good between the staff and families. I would change the financial staff due to not receiving a refund for my loved one's payment after passing.

The facility could not have given us better service, they were so kind to us and they took care of him up until the end. They truly cared and they were family. I would definitely recommend this community

My husband and I met with [name removed] this morning and took a tour of the facility. We felt at home right away. [Name removed] has a heart for the elderly and answered all of our questions. I will get back to her after we have a family meeting with out of state siblings over [date removed].

We looked at other communities but we chose this one was because they are strictly memory care. I feel good about mom being there because I know she is getting taken care of well I don't have to worry or stress over it. She is doing as many activities as we can get her to participate in. From what I am being told she is eating at every meal and seems to be enjoying the food. Every time we are there the community and her room is clean and well maintained. The staff is good they keep me updated when necessary they are open and friendly.

Brookdale Palmer Park provided the best care when my husband needed extra care to manage his dementia. We had placed him in two other facilities that said that they were secure but he was able to leave the facilities and put himself and others in danger. The staff at Brookdale Palmer Park worked to be sure that he would be completely secure and that they would do what it took to make him secure and well cared for. The Brookdale Palmer Park staff was by far the most caring and knowledgeable with which we had personal experience.

I had to move my mom into a higher level care community. She needed skilled nursing. The staff were nice the whole time and they were good at keeping me up to date. I would recommend them to my family and friends.

I loved this Brookdale when I toured. The lady that took me around was excellent. She was helpful and informative. The facility was very clean, and it was a good experience, but it was not the best fit for my mother.

I had helpful and friendly people giving me a tour and giving me useful resources. I felt they were fantastic people to work with. They were willing and always offering to help me find a good fit for my parents. It did not feel like a sales experience. In the end they did not have an availability for us.

This community is 100% dementia care and is secure. They have four little sections and my dad is able to go whenever he wants inside the community. They do have times when the residents are able to go outside. The staff know who I am and I have good communication with them. They seem to know the residents names and this community is good for assisted living for people with memory issues. He likes the food and I would recommend this community.

The process of admitting my parent went very smoothly. Since then, I've found communication with the staff to be very hit-and-miss. Feedback is practically non-existent. I understand that everyone is very busy, and I don't want to be that person that everyone avoids, but I don't feel a part of any "care team." My experience is that 1 out of 3 phone calls are returned - I usually have to make the follow-up call. No one talked to me about what "Family Council" on the calendar is about. When I ask a specific question, the response (at all levels) is usually "S/he's fine" or "We see that a lot" or "Most of our patients..." and I'm left with the feeling that I'm glad they remember the name. I guess I want a little more personalized care, or at least the illusion of it, before I lower my expectations. My parent seems to have adapted well. I think there is room for improvement for helping family members move from home care to institutional care.