Lakewood Reserve

We picked this community, because it was the cleanest and people were helpful and friendly. I would say I'm so comfortable leaving my mom there and she seems happy. I'm happy with Lakewood Reserve.

What we really like about Lakewood Reserve is there staff team - the administrative team have been very good to us as well as very kind. They seem to get things done in a timely manner and based on our experience we would recommend them to other families .

The staff is fantastic. They truly seem to care about the residents and have been extremely accommodating. I would recommend Lakewood Reserve to other families.

Overall it has been satisfying. Unfortunately their communication with their residents and families isn't always clear. Once you're moved in, it's like you're on your own, which can leave you feeling disconnected and not followed up on by the staff.

The communication with the administration is not the best - they really need to have better response times when the resident's needs assistance or the families call. Even the outside care workers can see the problems that are going on. The meals and dining service is good and as our loved one is still settling in they are starting to slowly enjoy the activities.

This is a great place for your parents to live. Thanks everyone.

We chose the community for dad because it was highly occupied, there was a bigger community feel to it and we wanted to make sure that he had a lot of people around him. The care staff has been great and management is keeping me updated on COVID management within the community. The housekeeping and laundry services are good. The activity schedule is packed, he finds them entertaining and people been really good with him. He likes everyone working in dining and they have a variety offered on the menu. Overall, he feels safe, comfortable and the move-in process went good.

So far the management has been professional, helpful, and accomodating. My parents love the food and the servers have been an absolute delight to them when delivering their meals to their room. Maintenance has been very responsive and made sure their TV and pictures got hung during the move in. The care team is also good. They are always accessible and deliver my parents medication in a timely manner. Overall, the value cannot be beat at other communities in the area and we did our research before moving them here.

They've just been unbelievable there. I completely trust the management and they're making very good decisions, including with the way they navigated COVID and what surprises that brought, and I'm just so impressed with them. And the executive director knows my mom. She's just not a name; she knows her. So that's very impressive. The food has been great too. They've done an incredible job with the dining. They've had to manage getting meals to every single resident three times a day. I don't know how they're doing it but it's amazing. With regard to the activities, during the intense lock downs the activities staff make a point of going to my mom's room and chatting with her and getting her involved in things. They're just doing a great job with the staff they have chosen. I feel like I trust everyone, and I don't worry about how my mom is being treated when I can't see her. It's really pretty astounding. All in all, I definitely recommend it.

The biggest issue that we had while my loved one was here was that they were understaffed. They had a very high rate of staff turnover as well.

[name removed] and team over at Lakewood Reserve are wonderful. Well deserving of 5 stars. They are responsive, organized, and COVID compliant. Dedicated to serving their community day in and day out and we very much appreciate their service and support!

My dad was on Hospice and they were wonderful and I'm so glad they took care of my dad. I would definitely recommend this community to others.

Last month, I began the overwhelming search for an assisted living facility for my aging parent. After speaking to [name removed] at Lakewood Reserve, I knew I’d found the best fit for my Dad. [name removed] spent a great deal of time on a virtual tour with myself and my husband. She answered countless questions and maintained open lines of communication amidst the roadblocks presented by the pandemic (even on her days off). [name removed] is organized, knowledgeable, friendly and extremely professional. She has been a delight to work with and has helped alleviate a great deal of my stress. Each of my interactions with the staff at Lakewood Reserve have been wonderful and I cannot say enough nice things about this team. It is evident that they not only enjoy their jobs, they also truly love the residents.

Everything at Lakewood Reserve is great, even during this time they are doing a wonderful job. When we were able to go visit everything was very comforting and everyone was very nice. We were able to eat a few meals and it was nice, i enjoyed it!

I find Lakewood Reserve to be a warm and caring place to live. Activities that bring us together to get us to know one another are my favorite. Bus excursions are my favorite too.

I would like less spicy food. It doesn't agree with my stomach. I am thankful that the staff is vigilant in caring for us. Thank you. Less chicken, more seafood.

We are being kept safe and sound (well protected) only on death from viruses! Food needs some improvement. Lots of complaints to me (resident president).