Keepsake Village of Columbus Memory Care

Our only complaint with the community is that they have recently changed ownership so there has been some confusion with lost paperwork. However, we do think that they take excellent care of their patients.

My Mother couldn't say enough good things about Keepsake Village! She loved the place. We are continuing the process to move Dad to Keepsake Village. [Name removed] answered all our questions and was so helpful!

The staff was all very nice. The building was well kept, clean, and smelled clean. The rooms seem very nice, but if I was to consider a place for my mom it would be a studio over the semi-private room. The semi-private didn't feel private at all and are just too small for two people. While we have not made a decision yet, this is a place we will keep at the top of the list.

My mother had recently had a short respite stay at this community and with only one issue things had went fine for her. The apartment they had given her was comfortable and had nice amenities available. She was able to enjoy a few of the activities they had for the residents and relax throughout her stay. The only issue we had run into was they had a hard time controlling her diet. My mother is diabetic and they did not stick to that meal plan very well that she was supposed to have.

This community seems to have a good setup for Alzheimer's residents. The staff have been friendly and attentive. They have plenty of staff on site. The food is good and the community is well maintained. They offer a lot of activities such as games to play, singalongs, movie night and they had a luau. I would recommend this community.

The facility is nice and there are a couple good aides and nurses. The rest are terrible and leave the residents unattended for hours at a time and only one or 2 aides for the entire building day after day. No body in their right mind should put their loved ones here.

I visited this community on a Wednesday, as I am looking for myself and my husband for future assisted living placement. I toured the community with Heather, who was very informational and patient with my many questions. I also met [Removed] who entering a meeting at the time of my arrival. The staff was very prompt at helping residents while I was touring. Heather was very knowledgeable of the community and all the offerings it had. I liked the idea of the spa room and beautician coming a couple times per week. The residents were all involved in a penny toss game that seemed very fun and interesting . The smallness of the community gives you a very homey feel. With my husband having a diagnoses of dementia I will keep this community on my "YES" list and plan to visit again in a few months as we begin to make the transition.

The staff here has been great and the community is good. The whole picture of the place has been great. Dad likes the food, but says that they do not give enough to him. Other than that everything is good.

very clean, staff is very attentive to the residents, many activities, residents are also taken on outings. Staff communicates well with families.

My mother lived at Keepsake for 16 months. When she moved in she had no major health issues except needing oxygen 24/7, and being 90 years old. She walked with a walker, (because she didn't want to risk falling), she basically took care of herself with the exception of needing assistance with showers (again, because she didn't want to risk falling). She had never fallen prior to this time, did not have any skin issues out of the ordinary. By the time she passed away, she had skin issues so bad they would bleed on her bottom and under her breasts. The staff was aware of the Power of Attorney Health, and that the POA-H was very involved in Mother's care. I was there almost daily for a minimum of 2-3 hours at a time. The administration was instructed to not change, add, decrease or alter any of Mother's medication without consulting with the POA-H before doing so, at the the POA-H would also consult with the primary physician on any changes. Three months after Mother moved in, someone on the staff decided that one of the medications needed to be increased. No one in the family was notified, including the POA-H, prior to requesting the Doctor to authorize the change. The medication was doubled, and adversely affect her, causing her to start falling multiple times each day every day for a week. Each time she fell, she was getting large skin tears on her legs and arms, and almost in a coma. We were informed by staff that she was deteriorating and that we needed to call in Hospice care. The first visit by the Hospice nurse is when we were told about the increase in the medication. When staff was questioned as to why they had gone against family wishes - as we knew the adverse effects and could have prevented all of the devastating issues - they could/would not give us any reasonable explanation. Mother never did get back to anywhere close to what she was before they overdosed her. She never walked again, instead having to be in a wheelchair. Also, according to the facility policies, all residents are checked on every two hours (bathroom needs, hydration needs, eating, whatever). Mother was routinely left in her wheelchair for long (5-7 hours) with no one around to help her to the bathroom, consequently she sat in wet under-ware, which lead to the sores on her bottom, which lead to us having to take her to the local hospital's wound care center for treatment. Keepsake staff would not administer wound care routinely, nor follow their own protocol in taking her to the restroom routinely to help in the healing of her bottom. When the POA-H would bring up that they needed to assist her to the bathroom (over a period of months) their standard response was she is incontinent. She wasn't, if someone was around her, she would tell you she needed to go, and if someone would assist her, she went. Long story short - DO NOT PUT YOUR FAMILY MEMBER HERE UNLESS YOU ARE DESPERATE!! On several occasions the staff would ignore or misconstrue family requests/instructions. Also, the staff situation was like a revolving door. The entire 16 months Mother was there, only 2 CNA's were there the entire time. Hire one, lose two, hire two, lose three, majority of them only staying a couple of weeks. Even the Director of Nursing position changed twice. Only the kitchen staff and the Administrative staff was the same the whole time, other than the 2 CNA's. One CNA even told us they could be made to work a 20 hour shift, be off 4 hours, and have to work another 20 hour shift! That is a 44 hour time period with only 4 hours for sleep!! How well do you think those CNA's were performing after the first 16 hours? Is that even legal? It certainly isn't in the resident's best interest or safety!!

Keepsake is a nice facility. They do their best to accomodate every person there with all of their strengths and weaknesses. They do genuinely care about doing what is right for each resident. We are very glad that we decided on this facilty. Great, caring staff. The food program needs some work.