Hyde Park Health Center - Assisted Living & Memory Care

This review is coming from someone who has worked in two different nursing homes and medical settings...please do not leave your loved one in this facility. It's seems poorly ran and lacking communication. We encountered 2 nurses and one nurse aide. The aide was friendly and helpful. The nurse on the floor acted as if we were bothering her by asking for information reguarding our loved one. The nurse supervisor was condescending when speaking to us about the care plan for our loved one. When she realized she couldn't pull a fast one on us she because agitated and aggressive with her words. Seems to me scare tactics are used in this facility by staff members to manipulate the situation. I don't think the nurse expected the response she got from us. The facility is deplorable and needs attention. The rooms are small, dirty(dust on window sill in rooms and well as on curtain panels) halls smell of urine, rust around sink in room, panel coming off near sink, light above sink did not work, stains on bed cover(this cover is used as the main cover, not just as bedspread), there was a recliner in the room and who knows where it came from or if it had been cleaned and if your loved one is addmitred on the weekend there doesn't seem to be sufficient supervision of staff to set up incoming resident. A room phone was not given to resident until the next morning after being there from 5pm the day prior. They were of sound mind and alertness so a phone was not given because of a medical condition. One was asked for but always forgotten. There was also a food menu of options that our loved one couldn't have but was in the room on the bedside table. The nurse said she didn't know much about our loved one and would print us off what she had...this is where it all went south. Seriously save yourselves the aggravation and nightmare and get pre-cert recommendations for other facilities.

The care is great! The food has a lot to be desired. My mother is a resident there and is a very picky eater. Many times she will not eat her meals. My sister has been to visit her during many meal times (especially dinner) and she says the dinners are horrible and always cold. So this is the biggest issue. Also, the floor my Mother is on is a little dark and depressing. But, as I mentioned the care is great, and my Mother seems to be very happy there so that is the most important thing.

Nice small facility with the complete spectrum of services.