The Ashford on Mt. Washington

My almost 95 year old mom has been living at the Ashford for the past 5 years. The staff is caring especially [name removed], the Activities Director. She is full of positive energy, creates fun and engaging activities for the residents, gives them manicures and takes them out on the bus for sightseeing and trips to Kroger. She is especially sweet and kind to my mom, (who used to be an Activities Director for seniors right out of college). She has my mom helping out with the clothing sale and always makes sure my mom is taken care of. [name removed] has recently been promoted to Marketing Director but she still finds time to help the residents. I can always count on [name removed] to tell me how my mom is doing! She is my "sister" from another mother!

Staff is terrible "MANAGEMENT" No proper care for residents who need help. They tried to lie about wrongfull charges they keep when a love one passes away. Basically they stole his money. My father in law was treated like he was nothing and the care he received was worse than a animal receives. In my opinion they lie when caught and play the race and victim card. Management is hardly ever there and nothing is done properly or with care. I have pictures and documentation to prove it.

The personal basic care needs right now is something that is of concern and there is a lack of communication

Really liked this facility. Had lunch there and enjoyed the cooking and company. Residents seemed happy. Could do PD and keep Mini, mom's dog.

Fees are going up in October and will be out of mom's budget. Liked the facility.

[Name removed] gave us a tour of The Ashford. My wife and I liked the atmosphere there very well. The residents were happy and interactive with both staff and other residents. We toured during the lunch time and were able to observe meal time intereactions, which were very positive. The studio rooms were spatious with a variety of floor plans. We were shown a few different styles and all were well layed out. My mother likes to read and we were pleasantly surprised to find a well-stocked library with large print books for her to select from. Althouth the meal offerings weren't as extensive as we found at Pinebrook, there was plenty of selection and options to choose from.

Wonderful campus and friendly staff.

I have heard nothing but great things from my best friend about the care her mother receives at The Ashford. Would definitely recommend it to anyone looking for a great place for assisted living. I especially love that they also accept Medicaid spend down.

Staff was very friendly! I felt right at home immediately.