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What we really like about Heritage Lake Country is our loved one's room- it is quite spacious and comfortable. The administration is usually very responsive. It's not easy to contact the different departments by phone. However, improvement in communication between families could be better.... Read more
Welcome to Heritage Lake Country senior living community in Hartland, Wisconsin! This community provides independent living, assisted living, and memory care services to seniors in the quaint town of Hartland, Wisconsin. Staff members work to create safe and welcoming spaces for seniors to lead active lifestyles — where they engage their minds and spirits with a wide variety of activities and services.
Heritage Lake Country is conveniently located near area shopping and restaurants, with easy access to all the natural beauty Hartland has to offer. Residents here can take advantage of the many parks, lakes, and even state forests in the area, filled with fishing, boating, walking, hiking, and biking for seniors of all experience levels.
Heritage Lake Country offers a variety of specialized care services, with community therapists available to provide additional support and services as needed. Residents enjoy meals prepared by the professional chef in the restaurant-style dining room, where nutrition and satisfaction meet. Special meal programs are available for residents who require dietary accommodations.
Residents may enjoy the spacious indoor and outdoor common areas such as the indoor pool, game room, beauty parlor, outdoor patio and fire pit, and cozy fireplace. Scheduled on-site and off-site...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
19 reviewsOut of 10
5 star
22%
4 star
43%
3 star
11%
2 star
22%
1 star
6%
A Place for Mom has scored Heritage Lake Country with 7.5 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Heritage Lake Country has 19 reviews with an average "overall experience" of 3.4 out of 5.
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What we really like about Heritage Lake Country is our loved one's room- it is quite spacious and comfortable. The administration is usually very responsive. It's not easy to contact the different departments by phone. However, improvement in communication between families could be better.
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The community made my loved one feel safe, and this was the most important to us. The staff has also been helpful. We feel that everything is going well, and there is no improvements needed at this time.
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Good community, too far from family to visit.
We had a great tour experience with Heritage Lake Country. We ended up deciding on another place over this one, but either way we would have been comfortable having mom here as well. It looked like a great facility.
This community was nice but I just did not get the feeling that this was the place for my loved one when I walked in.
This facility is awesome, don’t look anywhere else! The absolutely care, have staff that cares, nice activities,. They do what you expect and more! Great job team
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This place is amazing
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Felt like a big hotel and not as friendly environment. Best room with a separate bedroom, large living room and kitchen space but they would be on the 2nd floor without views of green space and didn’t like the feel of hallway and elevator outside their room.
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It has been a terrible experience for us. The main point is the community didn't assess my loved one correctly. They wouldn't take the long term insurance and they wouldn't take any claims because the community put her in independent living. My loved one never left their room. The staff seemed annoyed by the call button requests There is a lot of turnover. It is a new build for the community.
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The community was fairly new. The expectations that we were told would happen, didn't meet our expectations. The staff turnover was significant during my loved one's stay. Anytime we tried to speak to the administration team about my loved one's care, they made it seem it was two different things. The head nurse didn't help us at all during the time my loved one was there.
I would want others to know when looking into Heritage Lake Country to not move your loved one in here at this time. They have a high turn over in staff, including the executive director. They had 2 changes this past year. Some of the CNAS were wonderful, some were horrible. There were a lot of problems with getting paperwork sorted out, they lost my moms paperwork for weeks. They were also out of a lot of over the counter medication, so my mom would be out of stuff for days. I am hoping the new director can turn it around, but we are not waiting around.
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It is a good place. I have felt comfortable having my mom there. Just like with all places there are good and bad. Some of the staff is not completely trustworthy. The food leaves some thing to be desired. They repeated the same dishes, Layout was great.
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My mom has been here for a while now and, while initially there was a lot of staff turnover and some deficiencies, things seemed to have settled down since the current Executive Director, [name removed] arrived. The facility itself is beautiful. We attributed some of the initial problems to the fact that the facility was new so we stuck with it and we are now fairly satisfied.
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Response from Heritage Lake Country
July 8, 2019We are so glad that you've seen an improvement and that your mom is doing well at Heritage Lake Country! Providing a comfortable and caring environment for all of our residents is very important to us. Thank you for your comments!
Do not go here or send your loved ones!! Dad was here less than 2 months. Short staffed, staff that doesn't care, upper staff does not reply to emails, they do not follow through on what they promise for care. Nice facility, but care sucks!!
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Response from Heritage Lake Country
July 8, 2019We're so sorry to hear about your dad's experiences here! It's our goal to provide each and every resident with high-quality and attentive care. The staffing shortage in the industry has sometimes made it difficult to remain fully staffed, however in the last few months we have made this a priority and have seen a dramatic improvement in staffing and care levels. We hope your father is doing well!
The facility is new so very lovely. The food is adequate. With so many different diets and health issues to consider I am aware that meals can't be restaurant taste. I am disappoint in the lack of knowledgeable care in the assisted living area. My friend has lived there for nine months and there is only one person including administration that I know of who is still working there. The turnover is frequent although that maybe typical of assisted and nursing care jobs. My friend was just moved to the memory care unit so maybe there is better healthcare there.
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Response from Heritage Lake Country
November 13, 2018We are glad that you found the community to be attractive. Providing a clean and comfortable environment for all of our residents and guests is very important to us. However, we're saddened to learn that your friend's health care needs haven't been satisfactorily dressed. We will look into the matters you have brought up to determine how we can improve. If you have any specific recommendations, please contact our quality department.
There was a very strong smell of sewer gas (no doubt a dry trap/drain) in the model room they were showing us. Then the tour person also commented that sometimes that same smell was in the dining room below. I told her that we could fix it because that was a dry trap/drain and we ran water down all of the sinks and shower in that room. Voila—problem solved. And decent maintenance person should have figured that out. Obviously we got off on the wrong foot. The tour guide seemed nervous and ill prepared
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Response from Heritage Lake Country
August 22, 2018We're sorry that your tour experience at Heritage Lake Country was less than adequate. Providing a positive experience for our guests is very important to us. We will utilize your comments to help improve our tour experience.
This location does not seem to have their staff established yet for being a new property. For someone to have memory issues, like my grandparents, it can make it especially difficult. Management seemed to always be there, however the typical care team would change after about 5 days. It would make it frustrating for someone new to learn about their residents’ routine and medical needs all over again, especially when their residents’ memory is not like what it used to be. The appearance of the facility itself was clean; however my grandmother faced some issues with her personal cleanliness. Let’s just say they didn’t do her laundry or take out her trash not as often as they could. My grandmother would have soiled linens in her laundry basket for two days and my mother actually had to take that and wash it at home herself since the staff was not taking on top of it. We did report the incident, but again, the staff turnover just happened too often that the issue wasn’t necessarily resolved. There is also a cafeteria that the tenants can eat at. The staff team would knock on everyone’s door to let them know that it’s time for lunch. But because of my grandparent’s condition, they’re not able to move around as much as it would cause them pain. So only when everyone else has eaten their food, the staff would take up meals to my grandparents but it would obviously be cold by then. I would probably recommend this location to others, but it really depends on how much care you need. I would not recommend if you are one with memory issues.
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Response from Heritage Lake Country
November 14, 2017We're sorry that your experience at Heritage Lake Country was less than adequate. Providing a positive experience for all our residents and their family members is very important to us. We will utilize your comments to help improve on the areas you've mentioned. If you have further comments, please let our quality department know!
We chose this community for my mom so she can be as independent as possible. When she needs help the staff is great. They have lots of activities that she enjoys doing like the exercise classes, cooking classes they go out on field-trips and have movie nights. She eats well and balanced. Everything inside is nice and clean the grounds are well landscaped. I would recommend this to anyone who is looking to have an active lifestyle.
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Response from Heritage Lake Country
October 30, 2017We are delighted that your mother is doing so well at Heritage Lake Country. Providing an active and inviting environment for our residents is very important to us. We appreciate your comments!
I would rate this community A+! It is a beautiful community. Very warm and inviting. The staff members are very friendly and helpful. My loved one is in the independent apartments and it is a very nice apartment. There is a kitchenette in it where he can make his own meals. He also goes to the dining area for one meal a day. I have dined there with him and the food is very good. The meals have good choices and are well-balanced. Residents can pay to have more meals a day if they want them. They offer a wide variety of activities. Since he has just recently moved in he has not engaged in all they have to offer. There is a nicely landscaped courtyard, patios, and nice walking paths for the residents to get out and enjoy the fresh air. It is extremely nice at Heritage Lake Country.
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Response from Heritage Lake Country
September 21, 2017We are glad you have had such a positive experience at Heritage Lake Country. Providing a warm and inviting environment for our residents and their guests is extremely important to us. We appreciate your comments!
See what the neighborhood has to offer and what’s nearby:
Heritage Lake Country offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Heritage Lake Country 7.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (262) 367-2975 to reach a resident at Heritage Lake Country.
To reach a resident at Heritage Lake Country call: (262) 367-2975
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.