Heathers Manor

We chose Heathers Manor because after touring a few places you get a gut feeling when you meet people and see the facility. When we walked in Heathers Manor it just felt right. Both of my daughters were with me and they felt the same way too. The staff are very friendly and you feel at home. They really make an effort to get to know you. I would definitely recommend to others looking.

Bad management. This place of Residence used to be top notch. It's run down, carpets are dirty, dogs running around unsupervised. Food is still being delivered in Styrofoam (still, after 2 years). The parking lot and sidewalks are a complete disaster waiting to happen. What happened?

This place is an absolute mess. Horrible management. Food is still being served in boxes to residents (After two Years). The Sidewalks and driveway are in complete disrepair. Dirty carpeting, very run down. A lot of new staff. Many long-time employee's left I was told.

My mother moved here in May, 2021. We are very disappointed. She was promised outings, movies, a book club, great food, and even a "personal buddy" to introduce her to people. Due to Covid, none of that happened. Eighteen months later they are still bringing food to their rooms in styrofoam containers. The food is JUST AWFUL. They claim that the dining room had some sort of a leak, but still - couldn't they have figured something out? For activities, they still have to wear masks and are 6 feet apart. Therefore, nobody is making friends. My mother is outgoing, and this is the first place she hasn't made friends. Since they have all been vaccinated, I expected that they would make an effort to get my mother a "buddy" and introduce her, but that hasn't happened. Now, their van is damaged, and they can't do outings. The staff is wonderful. Really nice.

The facility is nice and clean. The staff is fine. It's just a matter of them fixing some problems throughout the community. The food is horrible because they're still not in the dining room. They were back in the dining room for two days, and then there was a toilet leak in the room above, which they haven' t gotten around to fixing yet. And they haven't made any kind of accommodations to make things right. They have a van to take residents out of the community, and they've only done it once. Supposedly it's in the shop. I'm just not sure they're working hard to rectify these things. My loved ones haven't really met anybody in the several months they've been there because there's not a lot going on and they're just alone. So I'm hoping things get better over time.

They are really great, they have a very caring staff that have been there a long time and my mom loves it there. We feel really lucky we found this community, It's a smaller facility so it feels homier. They really go all out, the rooms are very nice, and they decorate for the holidays. I have recommended this facility to others.

Great community to live and enjoy my 'senior' stage in life!! Lots of attention to desires and needs...great staff to assist and help in these and other areas. Plenty of activities to jeep us busy (or not) as we desire.

I am glad she lives here. Everyone is helpful, attentive, and friendly. She ([name removed]) is going great at 98! Thank Heathers Manor!

It is a very pleasant and enjoyable place.

Very pleasant appearance, friendly staff, convenient location.

I have been here since [date removed]. The staff is outstanding and the other residents are warm and welcoming. And, the food is out of this world- 3 chefs that do fabulous meals. The residents range in age from 64-104! All live life to the fullest. Love it here!

My Mother went to the emergency room at the end of February. I had returned to Heather's to retrieve some of her things at which time I told management that she would not be coming back. I was told then that I would be responsible for the March rent only (no services) I agreed as I would then have time to remove her belongings and furniture. She passed away on March 9th. When I talked to them after that, I was told the same thing, March rent only. The apartment was empty by the 3rd week of March and the keys were turned in. I did not receive a final bill until the end of May. Much to my surprise, it also included rent for April! It did NOT include a $500 credit that I had been due since January for an unused pet deposit, even though I had been told on four different occasions that "you should have it by now". I talked to their billing department again and they said the inflated bill came out of corporate and that it "didn't sound right" and they would contact them. On June 27th, I finally received a bill and it had not changed. Two months of rent due from a dead woman and no $500 credit. I will gladly pay the March rent (less $500) but this is outrageous. To be fair, the local Heather's employees are very nice and helpful. But their corporate office is incompetent ...at best.

Lovely community - very kind & helpful staff

Very nice, cozy & welcoming community! Excellent food and great variety of daily activities.

We are so glad to have been led to the wonderful Heathers Manor !

Nice facility until you get to advance care 1st floor. Care Not complete, Staff Does not follow care plan . Supervision is 2 out 10. When family report issues met with excuses. Needs more help.

During the past two years that my grandfather has lived at this facility, I've had mixed feelings about the quality of the facility. The staff that works at the reception desk are fantastic: very welcoming, caring and social with residents and guests. There is a high turnover amongst the dining room staff - although friendly, they appear to be entry level and I have heard complaints from my grandfather and other residents/family about long waits for service at mealtime (sometimes up to an hour). The carpeting in common areas has multiple stains and is long overdue for cleaning. My biggest disappointment with the facility is the state of disrepair of the concrete/asphalt sidewalks, patios and paths: while pushing my grandfather in a wheelchair, he and his wheelchair nearly tipped over twice after hitting holes in the sidewalk. This concrete/asphalt disrepair has been an ongoing issue for over a year. Holes in sidewalks are a hazard to the safety of Heathers' residents, potential ADA violations and an open door for a lawsuit.

I went on a tour here and it was OK. The staff was excellent and answered all of my questions. It felt like it needed some updating. The walls looked beat up. It wasn't as clean as the other places I toured. It was also located in a higher crime rate area on a busy road. Mom didn't feel safe.

While my Father was here, I thought the facility was very clean and had a bright atmosphere. All of the staff members I met were nice and very engaging. They did offer a lot of activities like exercise groups, card clubs, and they even had a chapel. I haven’t eaten the food but it seemed to look very good. I would recommend this community to other families.