Haven Memory Care

Many promises of good care, however, did not deliver. My relative fell so many times in the first weeks. When contacting the nursing staff there was no answer of the phone. Trying to find out about a loved one will be frustrating. I heard that agency staff was there, but, didn't realize that the care would be so negatively affected by those workers. This facility has serious staffing issues.

It is a good place. I would recommended them to a friend.The food is good. The room sizes are good. The main problem I have seen is in management. There is a lot of staff turn over. The staff I have worked with is good.

The facility was very clean and "homey feeling. The staff and residents were pleasant, friendly and inviting. We plan to move in in a couple of weeks. I will give additional feedback after a few weeks there.

I can’t rate this home low enough. My father lived there for a about a year. Recently he began having mobility issues, more severe memory issues, and some behavioral issues due to his Dementia. As expected he was getting worse. They decided he was uncontrollable and sent him to a psychiatric hospital where he was diagnosed with a UTI. As one knows, that can be devastating to a Dementia patient. While he was in the South Baldwin Psych ward, The Haven sent a letter telling us he couldn’t come back. This is the kind of care you will experience there. When the disease progresses, they will dump your loved one. The report they generate will then make it very difficult to place you loved one anywhere else.

This facility is absolutely horrible!! Everytime you call or visit the staff has changed due to someone being fired or quitting. They will not keep you informed about your loved one and quite frankly, act as if they could care less about any concerns you may have. Do your homework when choosing a facility. No wonder they have 17 empty rooms. If I could give this place 0 stars I would!!!!!

After looking at different options for my dad this facility had the most to offer in regards to the amount of care my father needed. He is settled in and seems happy. He interacts with the other residents and staff as best as he can. He enjoys the food to where he has put some weight on which is encouraging. The staff is great extremely friendly and personable. The community is in good shape very clean.

My loved one is doing great since her move to this community. It was quite and adjustment at first, but the staff helped a lot. I do not have anything to compare it to, but I really do feel this was the best option that we needed to take.

I took a tour of this community and thought that it was great. It is a little smaller than we would like, but it was nice. The people were very nice an attentive to answering our questions. We just didn't like the outdoors area that much. Also they did not allow pets and that is a big thing for my loved one.

My mom received great care from this community. The place was wonderful very clean and kept. I was very sorry my mom couldn't enjoy it more. Everyone there was very nice the time my mom was there. I would recommend to family and friends they were very helpful.

Mom seems very happy here. The staff engage her daily in activities like bingo and exercising. They are so kind and treat my mom with so much love and care. Mom is stimulated by all the different groups that talk with her and that come in to visit. The community offers many healthy food options. The chef even asked for a recipe of my mom's favorite dish and offered to make it for my mom.

Our experience with The Haven was a very good one overall. It is a nice looking place, and the staff were very accommodating. I would recommend them to others looking into care in the area.

The facility at The Haven Assisted Living & Memory Care is brand new and is spotlessly clean. The staff is incredibly friendly and well versed int he care of their residents, especially those with memory problems. They are very attentive and caring. It has been a very good experience. For the money (compared to other places) this is a really good place and an ideal situation. We are very pleased and would highly recommend The Haven Assisted Living & Memory Care!