HarborChase of Stuart

The facility is indeed beautiful to look at and has many amenities however a facility is only as good as the management and the people who work there! No consistency in staff or management. No communication between facility, residents and families. No follow through when questions arise concerning care of a loved one. Poor staff training. Many medication errors, falls and hospital visits due to lack of supervision and med errors. Having a loved one in Memory Care and friend in Assisted Living gives me unique advantage to review both. Memory Care is truly lacking. Everything from supervision, activities, nursing, dietary and even the Air conditioning which always seems to have issues in memory care! The facility hires people to be directors with literally NO background in caring for this population! Assisted Living side is a bit better but still not good! Trust me , you can do better!! We did!!

They do not provide what is sold to you. To my understanding they have one of the best memory care units however, it is still lacking in care. The staff need more training for a memory care unit, with Alzheimer and dementia patients.

The staff is very caring. They pretty much take care of all of our loved one's needs. They're very good medically, and on top of all of her medications. They have nice facilities. She can get her hair and nails done right there. The living spaces are very very nice. She has a lovely room, her own bedroom with with two closets and a good size living space. She's loving it. And if she's happy, we're happy.

The food was fantastic. There was one lunch that was spareribs, and a breakfast was a spinach breakfast. My loved one was well cared for. I was pleased with the community. The only concern is sometimes the overnight staff would seem to be a little rough, which is the only negative. The community is beautiful though.

The community is very clean and upscale, the people who work there are very friendly an dedicated. We do think they are doing a great job given the circumstances. I have been able to be there for several meal times and all the meals are very well balanced and well prepared. The food is delicious and they have big gatherings for all the residents who live there

My Mom is a resident. I’m extremely concerned. It seems decisions may be made based on which way the wind is blowing. One example: Each time we visited during our decision making process, food was practically thrown at us. Their food is good and it was one of the selling points. Yesterday I spent 4 or 5 hours with my Mom. We had an enjoyable morning. We decided to have lunch together. I was told I cannot enjoy a lunch with Mom. I was allowed to sit with Mom while she ate! I offered to pay! Yes Huh? They had lunch prepared for local firefighters! No firefighters showed up (perhaps poor planningh) but goodness make sure a resident does not get to eat with her daughter. I’m very concerned. Oh btw, I’m being told COVID is to blame..... Hah ha COVID was a non issue just a few days prior!!!!