HarborChase of Branford

The people we met with were welcoming and reassuring that they would take good care of our mother. Place is a bit dated and the head nurse is not very accommodating, but most everyone else is extremely nice. Food is excellent.

I had a relative there for four years until. Ovid hit. She got sick and they kept giving her cough medicine. One week later went to hospital and passed away. Could not get her belongings for four months snd then they cleaned our apartment without family going to pack it up. Would not recommend

I would encourage advocates for family members to be vocal and stay involved!This community is local. At the time, ownership was different. It has now been taken over and hopefully things will improve. My loved one is used to living here and has friends. Moving her would create more of a disruption. For someone who is more able-bodied and required less direct care, I think it would be fine.

Rating is largely based before the acquisition. Since the acquisition, food is better and staffing level and responsiveness is very uneven. Impossible to know how it will turn out. Given the level of chaos, I can not currently recommend the facility.

Cleanliness of the facility is great, the cleaning services to the rooms not so much. Staff are friendly in person but when I call since I live out of state many times do not get return call back this includes nursing department and business department. I would give customer service a "1". It took a while for my loved one to be assessed when she got to ALF. She struggled with getting the help she needed. There are still times she does not get PM care that is part of her plan. Breakfast is good but the other meals are premade and not great quality.

We toured The Hearth at Gardenside and it was a great place. The people were friendly. The setting was nice. The location just wasn't as convenient for us personally. This facility would have been one of my top choices if it was closer to home.

[Name removed] was incredibly helpful and informative, my father is very happy there. [She] did a great job helping us out during this time and made it a very smooth transition. She was able to accommodate my father with a nice room and was quick to call my sister and I back about any issues.

This was a wonderful community. They didn't feel they could care for my loved one after their assessment.

He really likes his apartment, its really spacious and well laid out. He loves loves loves the meals and dining experience. He is very appreciative with the physical therapy he is getting and how it is targeting his specific needs and it has really helped him to become more mobile. He is British so he really enjoys his tea and there is a lounge room very close to his apartment where he can go and enjoy his tea. They do have movie nights, bingo and hopefully soon they will be taking different trips and outings that he hope soon to be a apart of. All in all he is very happy.

I love Gardenside! I have the ability to be me and enjoy each day. I look forward to the activities to keep busy.

I have been enjoying my stay at Gardenside. It is lovely! I am happy that I met new friends!

Greenside is a delightful residence. I enjoy the delicious meals prepared or my by Chef [name removed]. New friendships have been established and old ones renewed.

I believe this is an excellent assisted living facility for many reasons. First, its location off Rt. 1 is so easily reached. It is near stores and entertainment such as The Kate theater named after Katharine Hepburn. It is close to Yale museums and the seashore. Besides offering excellent activities and food, the van provides scenic & out-trip rides and transportation to doctor appointments.

Our loved one contract a bad virus while he was at the community, he ended up going to the hospital for about a week, The community then shut down and quarantined after he got sick. It was stressful and they were not very communicative at all, and it was just a bad experience.

We were there for 13 months. I feel that they did a good job of caring for my loved one. The distance was difficult for the family to go visit of our loved one. The experience overall was good. There were daily activities for residents. Due to my loved one being a fall risk, the community kept her in the dining room to participate in activities and keep watch over her.

I would tell my friends that it isn't a place for someone who is active. This is a community that provides more support for those needing more care. If you have a loved one who is more active there isn't much for overall interaction. The room my loved one is in is an efficiency room. The cleaning has been wonderful. The window is bright. Everything has been a la cart and my loved one does their own laundry. You can pay for this service if you would like. The food is prepared, and bland due to dietary restrictions, according to my loved one, due to other residents. I have eaten the food and I've never had any complaints. This community in my opinion has done a great job in managing the global pandemic. We haven't been able to see my loved one due to the restricted visiting hours during the day. However we appreciate this to keep the residents safe.

The Hearth at Gardenside is a very comfortable community. People there are attentive. The community is actually more elegant than we expected. Room sizes are good, food is excellent. My only concern is that they do not fully understand this virus.

It's too hard to review at this point as my brother was hardly in for a few weeks before he was sheltered in place with the rest of the residents in their respective rooms. Before the lockdown my brother was starting to like it and integrate.

The grounds outside are fairly nice but the Building is not very clean... & upper management is terrible. The memory care side of the facility is just embarrassing... they feed them terrible food. The patients are clearly not being cared for well. There is better options if you care for your elderly relative!

I have a relative thetr and staff is pretty good. Only problem is if you have medications distributed you may get wrong one or they do not order before last pill is distributed. In addition oifvyou are ambulatory and don’t need a lot of assistance, there isn’t much to do. Only bingo every day .0n weekends they give a scenic ride to beaches and parks but they aren’t allowed off bus! For what they pay per month not worth it