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Glen Oaks Alzheimer's Special Care Center

8525 Urbandale Ave, Urbandale, IA 50322

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Glen Oaks Alzheimer's Special Care Center community exterior
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Peggy - Loved one of resident/client
4.0
A good rating for a hard choice

They promised the moon, but they don't deliver. They sure as heck try harder than the last place we were at. I know there have been several people from other places who have gone to Glen Oaks. I don't think they are great, but they're doing a lot better than the other choices we have in Des Moines. I had a friend bring her father-in-law here; he's a really tough case and Glen Oaks does a great job on those really difficult clients. I give them a lot of credit for taking the hard cases. We can get kind of lost when we're also a hard case, but we're non-violent and can sit still. It's really hard, but they do a better job than other places. They're not perfect and they could come further up the ladder, but I give them a lot of credit for taking those hard case and for doing they best they can. I just wish they'd do better for my loved one.... Read more

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About the facility Glen Oaks Alzheimer's Special Care Center

Welcome to Glen Oaks Alzheimer’s Special Care!

Founded in 2007, Glen Oaks Alzheimer’s Special Care Center has been providing the best quality Memory Care services to the residents of Waukee, Urbandale, West Des Moines, Clive, Windsor Heights and Ankeny.

When the time comes to transition a loved one to a Memory Care community, we know how difficult the decision making process can be with regard to choosing the right one.

The caring and compassionate team at Glen Oaks Alzheimer’s Special Care Center is here to support families every step of the way. Every one of our residents is treated with the respect and dignity that they deserve. Our at-home atmosphere is very comforting to them and their families.

Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Glen Oaks Alzheimer's Special Care Center is a community within Frontier Management, LLC properties. See all Frontier Management, LLC communities.

Pricing for Glen Oaks Alzheimer's Special Care Center

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Glen Oaks Alzheimer's Special Care Center

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegan

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Arts and Crafts Center
Game Room
Jacuzzi
Movie or Theater Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

Reviews

for Glen Oaks Alzheimer's Special Care Center
4.1(43 reviews)
Write a Review

Cleanliness

4.3

Friendliness

4.3

Meals & Dining

4.6

Care Services

4.0

Activities

4.1

Staff

4.7

Value for Cost

4.1

Overall Experience
25
11
1
1
5
Date Submitted
2
9
12
Reviewer
0
39
3
0
Care Received
0
1-20 of 43 reviews
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4.0
Peggy - Loved one of resident/client
Memory Care
September 22, 2022
Verified Review
A good rating for a hard choice

They promised the moon, but they don't deliver. They sure as heck try harder than the last place we were at. I know there have been several people from other places who have gone to Glen Oaks. I don't think they are great, but they're doing a lot better than the other choices we have in Des Moines. I had a friend bring her father-in-law here; he's a really tough case and Glen Oaks does a great job on those really difficult clients. I give them a lot of credit for taking the hard cases. We can get kind of lost when we're also a hard case, but we're non-violent and can sit still. It's really hard, but they do a better job than other places. They're not perfect and they could come further up the ladder, but I give them a lot of credit for taking those hard case and for doing they best they can. I just wish they'd do better for my loved one.

Cleanliness

3

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

5

Staff

4

Value for Cost

3

Response from Glen Oaks Alzheimer's Special Care Center

October 24, 2022

Hello Peggy, Thank you for sharing your experience at our community. Our professional staff aim to provide high quality care to all our residents. We would like to look into this further. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com.


4.0
Lynda - Loved one of resident/client
Memory Care
September 19, 2022
Verified Review
Very Satisfied

Overall, the facility is clean and the staff is friendly. Staff turnover is fairly high, but I don't blame the facility. It's just a sign of the times. I'm much happier with my husband being here than when he was at home. This place has really helped him. I'm much less stressed and things are going good. I would recommend them to family and friends!

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

4

Value for Cost

4

Response from Glen Oaks Alzheimer's Special Care Center

September 20, 2022

Thank you Lynda, for taking time to write a review. We strive to provide excellent care to all our residents. We will share your kind words with our staff.


4.0
Dan - Toured community
Memory Care
May 24, 2022
Verified Review
My Tour Experience at Glen Oaks Alzheimer's Special Care Center

This was a nice community with nice staff. The price was more than we wanted to spend.

Response from Glen Oaks Alzheimer's Special Care Center

June 3, 2022

Thanks Dan. We appreciate you taking the time to share your positive experience with us. We all love what we do and we are happy it shows.


4.0
Debbie - Loved one of resident/client
Memory Care
May 2, 2022
Verified Review
Peace of Mind

I would recommend Glen Oaks and their philosophy on caring for the residents. The residents are out of their rooms socializing with other residents or participating in activities. The staff are good to work with if the family has any questions or concerns about our loved one. Medication management, dressing assistance, and transfers are some of the care types the community is able to assist with. They are good at assisting the residents. The room, utilities, changing of linens, laundry, housekeeping, and more is included in the monthly rate.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

5

Response from Glen Oaks Alzheimer's Special Care Center

May 3, 2022

Thank you Debbie. We appreciate you taking time to share the positive experience you, and your loved one, have had at Glen Oaks Alzheimer's. It's great to be acknowledged for the work being done to care for our residents and provide them a safe, joy-filled life.


5.0
Diane - Loved one of resident/client
Memory Care
March 30, 2022
Verified Review
Our families experience

We find the facility very clean. The permanent staff is wonderful and we consider them family, sometimes the outside staff that they bring in can be a hit or miss. We did have a turkey dinner meal there and that was really good, but other than that we do not have any other experience with the meals. The activities are not limited, they bring in special entertainment which is great. We like the fact the change things around every half hour - two or three times our loved one is getting physical therapy.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Glen Oaks Alzheimer's Special Care Center

May 3, 2022

From our Team at Glen Oaks Alzheimer's, "Thank you" for the positive review. We are thrilled to know that you, and your loved one's, experience at Glen Oaks Alzheimer's has been positive. We strive each day to keep the residents involved, engaged, and active, both physically and mentally. We appreciate your kind words.


5.0
anonymous - Toured community
Memory Care
February 21, 2022
Verified Review
Tour of Glen Oaks

I really liked Glen Oaks, we could have easily gone with this facility as well. I enjoyed talking with the director and we got along well. I was impressed with how the staff were all interacting with the residents. Unfortunately they did not have any single rooms available at the time and due to my wife's condition, that was something she was going to need.

Response from Glen Oaks Alzheimer's Special Care Center

February 25, 2022

Thanks for taking the time to leave these positive comments for us. We truly appreciate it. It would have been a joy to have your wife with us. Best wishes to you and your family.


4.0
anonymous - Loved one of resident/client
Memory Care
January 31, 2022
Verified Review
Good value for the price

The first impression of the facility is great, but things are not always perfect. Overall it has been a really good experience. We are especially pleased with activities, he is actually participating. For what he is getting the price is most impressive to us. I would recommend to others looking.

Cleanliness

5

Friendliness

3.5

Meals & Dining

3

Care Services

4.5

Activities

5

Staff

4

Value for Cost

5

Response from Glen Oaks Alzheimer's Special Care Center

February 3, 2022

Thank you for the positive review and positive feedback. Our team is always striving to provide the best service and care available in the area. We also love that you have acknowledged our activity team. A big part of the success and health of our residents comes from our Montessori-based lifestyle program. It's great to have them praised. Thank you.


5.0
anonymous - Loved one of resident/client
Memory Care
December 21, 2021
Verified Review
They meet our needs.

They've met our needs when we needed it. As my loved one's dementia journey is coming to an end, they seem to be able to meet all of the things we need them to do. They do a good job at handling the advanced stages of dementia. The rooms seem to be set up effectively. They have a monitoring system to keep track of the patients, and there's always plenty of staff around to help. The food is wonderful as well.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Glen Oaks Alzheimer's Special Care Center

December 22, 2021

Thank you so much for taking the time to provide positive feedback and such high ratings. We are thrilled to know that you, and your loved one, are having a great experience here at Glen Oaks Alzheimer's. We will continue to make your loved one's journey as fulfilling as possible. Let us know if there's anything additional you need from us. Best wishes to you and your family.


5.0
Christy S - Loved one of resident/client
Memory Care
December 6, 2021
My Review

My husband has only lived here for the past two months and I am very pleased with the attention he receives-both socially and on the care given on a daily basis.

Response from Glen Oaks Alzheimer's Special Care Center

December 10, 2021

Thank you so much for the kind words Christy. We are thrilled to be involved in your loved one's care and love having you around the community. He's truly a great guy.


5.0
Connie - Loved one of resident/client
Memory Care
October 11, 2021
Great facility

My Mother was admitted to Glen Oaks a month ago as Hospice wanted her to have a higher level of care. We are VERY happy with Glen Oaks. Workers speak when you walk in, RN is very caring and actually feeds residents HERSELF as do other workers. They have planned activities and do not let residents sit all day. Mom is eating, so presume food is very satisfying. Workers have mom clean and her hair done every day.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Glen Oaks Alzheimer's Special Care Center

December 10, 2021

We really appreciate the compliments Connie. It's great when our staff is recognized for their hard work. We enjoy your loved one's smile and are happy to be part of her life.


5.0
Cindy H - Loved one of resident/client
Memory Care
January 28, 2021
Verified Review
My mom never wants to leave

Glen Oaks has been absolutely amazing. We chose this facility because of the staff, I toured 10-12 dementia units in our area and I always kept coming back to Glen Oaks. The staff and their interaction with the residents was amazing. I also took my mom here before she moved in and she absolutely loved it. They have been doing zoom visits, so they do offer that with your family member which are absolutely wonderful. They are doing everything they can to still keep you in contact and you can call at anytime. My mom since this has never been locked in a room, sequestered away, they have not had any cases in the facility. They have a big courtyard and when it was nice out, they had family members come out and participate in activities with their loved ones. They just have TONS of activities and my mom is always busy doing something.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Tammy G - Loved one of resident/client
Memory Care
December 22, 2020
Verified Review
friendly safe environment for our mom

They are so good with memory care patients, They allow them to do what they want instead of trying to stop their behaviors. The rooms are nice but they do have a couple of room options I have already recommended this community.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
anonymous - Loved one of resident/client
Memory Care
December 3, 2019
Bottom of the barrel

This place is a mess and a new fancy remodel will not help turn them around. Staff talks to residents like they are children. All the good staff have pretty much left and I don't blame them. Administrator just sweeps things under the rug or tells you what she thinks you want to here but never addresses concerns. She takes absolutely no responsibility for anything. I never see her out and about the facility. The times I've been there when she is she is just sitting in her office most of the time with the door shut. She will go to family meetings to make a big show and is always super fake during them. I know for a fact that one time a nurse worked a 21 hour shift! When it was mentioned she just shrugged it off and really didn't address it. Makes me wonder how often this happens and makes me fear for resident's safety. Every time I come into visit at night or weekends the residents are just all positioned around the front lobby area staring at each other or parked in front of a TV. Such a sad place.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Glen Oaks Alzheimer's Special Care Center

December 4, 2019

We regret to read about your concerns. JEA is committed to high-quality Resident care and strong family relationships; we would appreciate the opportunity to learn more about your experience. Please contact our home office at [removed] to reach the Regional Director of Glen Oaks Alzheimer's Special Care Center.


5.0
The Brunet Family - Loved one of resident/client
Memory Care
September 10, 2019
Verified Review
A Great Move for Mom

This was a great move for Mom! She really is happy at Glen Oaks. She reminds us frequently how nice everyone is there. We think so, too! In addition, the staff is super helpful and interacts so well with their residents. We are always impressed by what we witness between staff and residents and the obvious care and respect that is shared. Mom is safe, healthy and happy. She participates more in activities as they really do a nice job of making them fun and interesting. Her room is bright and sunny and always clean. She likes a little more room, so we were able to find a double room for her and use the extra bedroom space for a living area. She loves it! The facility as a whole looked great already, but is now going through a renovation to spruce it up. Our whole family is very happy with Glen Oaks and Staff! More importantly, Mom is very pleased with her new home!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


0.5
anonymous
Memory Care
August 13, 2019
Extreme Caution.

I noticed that the reviews for Glen Oaks are approximately 2 years old. They do not accurately reflect, in my opinion, the experience that I am having with my relative. Residents are injured and reports do not get completed. Staff are scared to say anything, because they are afraid of reprisals from management. When you bring a concern forward, you are treated hatefully and in a manner that just demonstrates that they do not care. There have been a number of inspections into this facility, to respond to complaints. They seem to clean up the complaints long enough to pass whatever inspection they have to pass, and then once the authorities have left, things backslide in the manner in which they were before. This is a very expensive facility, and it seems to me that there should be a greater amount of care and attention afforded to the residents. Most of what I observed was staff standing around. Even during mealtimes, staff stood in the corner, expecting individuals in the full throes of dementia who could not get their own plate of food to feed themselves. I watched the staff gathered together in the back of the dining room, joking and laughing with one another, while residents begged for their food.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Glen Oaks Alzheimer's Special Care Center

December 4, 2019

We regret to read about your concerns. JEA is committed to high-quality Resident care and strong family relationships; we would appreciate the opportunity to learn more about your experience. Please contact our home office at [removed] to reach the Regional Director


1.5
anonymous - Loved one of resident/client
Memory Care
June 1, 2018
Consider Carefully

This facility has gone down hill very fast. The management is not involved and the staff changes before you can learn their names. They are gone before their training ends. Morale seems very low. Most times there is nobody at the front desk and leaving the secured area takes anywhere from 3 to 6 rings on the buzzer before someone can be found to let the visitors out. Orders upon release from the hospital were disregarded and nobody seems to take responsibility or be in charge. The call light takes 25 to 35 minutes to be answered even when the family is there. The "redirection" of the unruly or violent residents is sometimes alarming. One of the workers offered that they thought a total meltdown of one of the residents was "rather funny". Any when a question is asked, the most common response is "um, I don't know" with the other one being, "I have no idea" and walking off. The food is okay but the back dining area is packed while the front, larger dining area has very few residents in it. These few would be considered the ones that need less care and help and supervision. Many times there is no one to be found once the meal is served. These residents are our loved ones and still should be treated with dignity and consideration. That is lacking here to a large extent, although there are a few that are dedicated and compassionate. Overall, I would not recommend this facility.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


4.0
anonymous - Loved one of resident/client
Memory Care
August 11, 2017
Verified Review
Floor Design Is In The Shape Of A HorseShoe

This community is a little newer than others that we have seen. We liked the floor plan being that it is shaped in a horseshoe pattern so the residents can continuously walk without stopping. The community is very clean very well kept. The staff is friendly very accommodating they adjust to my mother's ever changing needs. In dealings with the residents, the staff is always professional.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.5
anonymous - Loved one of resident/client
Memory Care
July 27, 2017
Verified Review
A nice community

Things are going very well at this community for mom. The staff are very good and they do offer some daily activities. The food is average. They keep the community clean and the small grounds are taken care of. I would recommend this community.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
anonymous - Loved one of resident/client
Memory Care
May 17, 2017
Verified Review
An ok place for a respite stay

My loved one did a short respite stay at this community. The staff were nice, however there seemed to be some disorganization. The clothes were mixed up. The community was clean.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


5.0
anonymous - Loved one of resident/client
Memory Care
April 21, 2017
Verified Review
A good fit!

So far, things are going well for my mother since her move to Glen Oaks. My sister just visited her yesterday and her dad that mom is doing great. [Removed] has been wonderful. She goes above and beyond to make sure that she had transportation to get my mother to the facility and came up with a care plan for her. It has truly been a good experience.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 43 reviews

Neighborhood around Glen Oaks Alzheimer's Special Care Center

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Frequently Asked Questions about Glen Oaks Alzheimer's Special Care Center

Glen Oaks Alzheimer's Special Care Center offers Studio and Semi-Private. Learn more.

Glen Oaks Alzheimer's Special Care Center has received an average review rating of 4.1 based on 43 reviews. See all reviews.

Call (515) 331-0970 to reach a resident at Glen Oaks Alzheimer's Special Care Center.

To reach a resident at Glen Oaks Alzheimer's Special Care Center call: (515) 331-0970



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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.