Glen Oaks Alzheimer's Special Care Center

8525 Urbandale Ave, Urbandale, IA 50322

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Glen Oaks Alzheimer's Special Care Center in google map
street view of Glen Oaks Alzheimer's Special Care Center

About the community Glen Oaks Alzheimer's Special Care Center

Welcome to Glen Oaks Alzheimer’s Special Care!

Founded in 2007, Glen Oaks Alzheimer’s Special Care Center has been providing the best quality Memory Care services to the residents of Waukee, Urbandale, West Des Moines, Clive, Windsor Heights and Ankeny.

When the time comes to transition a loved one to a Memory Care community, we know how difficult the decision making process can be with regard to choosing the right one.

The caring and compassionate team at Glen Oaks Alzheimer’s Special Care Center is here to support families every step of the way. Every one of our residents is treated with the respect and dignity that they deserve. Our at-home atmosphere is very comforting to them and their families.

Senior Living Options Offered

Memory care

Pricing for Glen Oaks Alzheimer's Special Care Center

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Glen Oaks Alzheimer's Special Care Center

Health Care Services

Diabetic care
Memory care
Incontinence care
Ambulatory care
Medication management

Staffing & ancillary services

Hospice available on-site
Doctor
Nurse
Podiatrist

Meals & Dining

Meals provided
Guest meals
Professional chef
Restaurant style dining

Room Amenities

Wheelchair accessible showers
Bath tubs
Respite or short term stays offered
Wi-fi/high-speed internet
Ground floor units
Handicap accessible

Community Amenities

Memory care services

Secured community
Designed specifically to accommodate memory loss
Memory care only community
Enclosed courtyard

Transporation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Property convenient to public transit

Common areas

Outdoor common areas
Indoor common areas
Private bath
Barber shop

Services

Beautician
Housekeeping
Laundry service / drycleaning

Pets

Cats allowed
Dogs allowed

Languages spoken

Spanish

Primary language spoken by staff

English

Recreational areas

Arts and crafts center
Game room
Jacuzzi
Movie or theater room

On-site dining options

Private dining room

Activities

Devotional activities on-site
Devotional activities offsite
Visiting chaplain or priest
Protestant services

Reviews for Glen Oaks Alzheimer's Special Care Center

4

(34 reviews)

Write a Review

Cleanliness

4.2

Care services

3.9

Staff

5.0

Meals & dining

5.0

Activities

4.0

Value for cost

4.0

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1-20 of 34 reviews
5.0
October 11, 2021
Connie - Child of resident/client
Great facility

My Mother was admitted to Glen Oaks a month ago as Hospice wanted her to have a higher level of care. We are VERY happy with Glen Oaks. Workers speak when you walk in, RN is very caring and actually feeds residents HERSELF as do other workers. They have planned activities and do not let residents sit all day. Mom is eating, so presume food is very satisfying. Workers have mom clean and her hair done every day.


5.0
January 28, 2021
Cindy H - Child of resident/client
Verified Review
My mom never wants to leave

Glen Oaks has been absolutely amazing. We chose this facility because of the staff, I toured 10-12 dementia units in our area and I always kept coming back to Glen Oaks. The staff and their interaction with the residents was amazing. I also took my mom here before she moved in and she absolutely loved it. They have been doing zoom visits, so they do offer that with your family member which are absolutely wonderful. They are doing everything they can to still keep you in contact and you can call at anytime. My mom since this has never been locked in a room, sequestered away, they have not had any cases in the facility. They have a big courtyard and when it was nice out, they had family members come out and participate in activities with their loved ones. They just have TONS of activities and my mom is always busy doing something.


5.0
December 22, 2020
Tammy G - Child of resident/client
Verified Review
friendly safe environment for our mom

They are so good with memory care patients, They allow them to do what they want instead of trying to stop their behaviors. The rooms are nice but they do have a couple of room options I have already recommended this community.


1.0
December 3, 2019
Anonymous - Loved one of resident/client
Bottom of the barrel

This place is a mess and a new fancy remodel will not help turn them around. Staff talks to residents like they are children. All the good staff have pretty much left and I don't blame them. Administrator just sweeps things under the rug or tells you what she thinks you want to here but never addresses concerns. She takes absolutely no responsibility for anything. I never see her out and about the facility. The times I've been there when she is she is just sitting in her office most of the time with the door shut. She will go to family meetings to make a big show and is always super fake during them. I know for a fact that one time a nurse worked a 21 hour shift! When it was mentioned she just shrugged it off and really didn't address it. Makes me wonder how often this happens and makes me fear for resident's safety. Every time I come into visit at night or weekends the residents are just all positioned around the front lobby area staring at each other or parked in front of a TV. Such a sad place.

Response from Glen Oaks Alzheimer's Special Care Center

December 4, 2019

We regret to read about your concerns. JEA is committed to high-quality Resident care and strong family relationships; we would appreciate the opportunity to learn more about your experience. Please contact our home office at [removed] to reach the Regional Director of Glen Oaks Alzheimer's Special Care Center.


5.0
September 10, 2019
The Brunet Family - Loved one of resident/client
Verified Review
A Great Move for Mom

This was a great move for Mom! She really is happy at Glen Oaks. She reminds us frequently how nice everyone is there. We think so, too! In addition, the staff is super helpful and interacts so well with their residents. We are always impressed by what we witness between staff and residents and the obvious care and respect that is shared. Mom is safe, healthy and happy. She participates more in activities as they really do a nice job of making them fun and interesting. Her room is bright and sunny and always clean. She likes a little more room, so we were able to find a double room for her and use the extra bedroom space for a living area. She loves it! The facility as a whole looked great already, but is now going through a renovation to spruce it up. Our whole family is very happy with Glen Oaks and Staff! More importantly, Mom is very pleased with her new home!


0.5
August 13, 2019
Anonymous
Extreme Caution.

I noticed that the reviews for Glen Oaks are approximately 2 years old. They do not accurately reflect, in my opinion, the experience that I am having with my relative. Residents are injured and reports do not get completed. Staff are scared to say anything, because they are afraid of reprisals from management. When you bring a concern forward, you are treated hatefully and in a manner that just demonstrates that they do not care. There have been a number of inspections into this facility, to respond to complaints. They seem to clean up the complaints long enough to pass whatever inspection they have to pass, and then once the authorities have left, things backslide in the manner in which they were before. This is a very expensive facility, and it seems to me that there should be a greater amount of care and attention afforded to the residents. Most of what I observed was staff standing around. Even during mealtimes, staff stood in the corner, expecting individuals in the full throes of dementia who could not get their own plate of food to feed themselves. I watched the staff gathered together in the back of the dining room, joking and laughing with one another, while residents begged for their food.

Response from Glen Oaks Alzheimer's Special Care Center

December 4, 2019

We regret to read about your concerns. JEA is committed to high-quality Resident care and strong family relationships; we would appreciate the opportunity to learn more about your experience. Please contact our home office at [removed] to reach the Regional Director


1.5
June 1, 2018
Anonymous - Loved one of resident/client
Consider Carefully

This facility has gone down hill very fast. The management is not involved and the staff changes before you can learn their names. They are gone before their training ends. Morale seems very low. Most times there is nobody at the front desk and leaving the secured area takes anywhere from 3 to 6 rings on the buzzer before someone can be found to let the visitors out. Orders upon release from the hospital were disregarded and nobody seems to take responsibility or be in charge. The call light takes 25 to 35 minutes to be answered even when the family is there. The "redirection" of the unruly or violent residents is sometimes alarming. One of the workers offered that they thought a total meltdown of one of the residents was "rather funny". Any when a question is asked, the most common response is "um, I don't know" with the other one being, "I have no idea" and walking off. The food is okay but the back dining area is packed while the front, larger dining area has very few residents in it. These few would be considered the ones that need less care and help and supervision. Many times there is no one to be found once the meal is served. These residents are our loved ones and still should be treated with dignity and consideration. That is lacking here to a large extent, although there are a few that are dedicated and compassionate. Overall, I would not recommend this facility.


4.0
August 11, 2017
Anonymous - Loved one of resident/client
Verified Review
Floor Design Is In The Shape Of A HorseShoe

This community is a little newer than others that we have seen. We liked the floor plan being that it is shaped in a horseshoe pattern so the residents can continuously walk without stopping. The community is very clean very well kept. The staff is friendly very accommodating they adjust to my mother's ever changing needs. In dealings with the residents, the staff is always professional.


3.5
July 27, 2017
Anonymous - Loved one of resident/client
Verified Review
A nice community

Things are going very well at this community for mom. The staff are very good and they do offer some daily activities. The food is average. They keep the community clean and the small grounds are taken care of. I would recommend this community.


3.5
May 17, 2017
Anonymous - Loved one of resident/client
Verified Review
An ok place for a respite stay

My loved one did a short respite stay at this community. The staff were nice, however there seemed to be some disorganization. The clothes were mixed up. The community was clean.


5.0
April 21, 2017
Anonymous - Loved one of resident/client
Verified Review
A good fit!

So far, things are going well for my mother since her move to Glen Oaks. My sister just visited her yesterday and her dad that mom is doing great. [Removed] has been wonderful. She goes above and beyond to make sure that she had transportation to get my mother to the facility and came up with a care plan for her. It has truly been a good experience.


5.0
April 18, 2017
Anonymous - Loved one of resident/client
Verified Review
Outstanding Staff!!

I think the staff have been outstanding to my loved one at this community. They have made sure to keep in good communication with my family and I on his treatment plan as well as providing her with great quality of care. I could not have asked for a better group of caregivers to care for her while I am not around. He has no complaints about the food and is slowly starting to get involved in some of the activities they have throughout the week. Overall we are very pleased and would recommend this place to anyone.


5.0
April 7, 2017
Anonymous - Loved one of resident/client
Verified Review
Such loving and caring people here!

I have a very good relationship with some of the staff members at Glen Oaks. [Removed], an LPN is there during the day and answers any questions I have and brings up concerns about my wife. [Removed], the administrator is very friendly and walks around and interacts with the residents and knows most of them by name. My wife is an easy patient and the staff calls her sweetie and honey and are very kind towards her. One day I was in the dining hall with my wife and we saw a lady sitting at the table crying, I'm not sure if she is an Alzheimer's patient and my wife asked me to console her. I walked up and grabbed her hand and told her everything would be okay and to look at the positives. A few days later I saw her sitting with my wife and playing games. My wife is under hospice care here and her hospice volunteer comes in once a week and does a wonderful job. We chose Glen Oaks because it was highly recommend by a friend of mine who's loved one was a resident. It means a lot to me when someone who's been there has such positive things to say. My wife still wishes she was home but understands she can't be. I don't think she would be completely happy anywhere but she's the happiest she can be at Glen Oaks.


4.0
April 5, 2017
Anonymous - Toured community
Tour for care

I toured this community for care. The staff were nice and caring. The community was clean .We wanted a community where he had a apartment of his own and he did not want to share due to privacy. They had a lot of what we were looking for .We would recommend this community for other families for the needs of a loved one for the value of care. As always, any health care facility should be personally viewed by family. Yes, I toured and thought it would be Ok for my loved one, but I did not place them in this facility.


5.0
January 18, 2017
Anonymous - Loved one of resident/client
Verified Review
Honest people

My father is getting very well. He is getting to know other residents and the staff are always upbeat. They are upfront about anything dad might need. They really pay attention to his needs. They have a lot of great activities, they even had my father dancing to an Elvis song. This place has everything he needs and we are truly happy with the choice.


4.5
September 21, 2016
Anonymous - Loved one of resident/client
Verified Review
Really nice facility!

Everything has been going well with my loved one since the move at Glen Oaks Alzheimer's Special Care Center. The staff have taken really good care of our loved one. They offer a variety of healthy options and are very accommodating with meals. The community does a great job engaging her with activities. They offer bus ride tours, musical entertainment, and games.


5.0
February 25, 2016
Anonymous - Loved one of resident/client
Verified Review

Finding a place for my husband wasn't the easiest task and I surely don't know what I would have done without the help of A Place For Mom. Since moving him into Glen Oaks things have been great! He really likes it there and even participates in the activities which is not like him at all! He's made cinnamon rolls and volunteered at Well Fargo with the residents and is really enjoying himself! The staff are great and take really good care of the residents! I am very happy with Glen Oaks!

Response from Glen Oaks Alzheimer's Special Care Center

May 12, 2016

Thank you for taking the time to share about your positive experience at Glen Oaks. We are committed to providing the highest quality of life and engagement possible for your husband and the other residents of Glen Oaks.


5.0
February 17, 2016
Anonymous - Loved one of resident/client
Verified Review
Excellent memory care community

I think they do an excellent job at Glen Oaks Alzheimers Care. The staff really went out of their way to help my loved one get settled in and comfortable, and they've done a great job taking care of him. I like that the whole community is focused on memory care, and he's not just in a specialized wing. They're definitely worth a look if you're searching for memory care options in the area!


5.0
February 16, 2016
Beth Miller - Loved one of resident/client
Verified Review
Sweet Relief

We came across Glen Oaks through "A Place For Mom". Tara from Glen Oaks was the first person to call me after " A Place For Mom" sent out our information, and that was literally within the hour of getting off the phone with them. We scheduled a tour and were very pleasantly surprised at the flow of the facility. The fact that it specializes in Alzheimer's/Dimentia kind of sealed the deal for us. My Grandma was in a different facility at the time and just wasn't getting the care we'd hoped for. Neglect, filth and loneliness pretty much sums that previous place up. But Glen Oaks has been such a delightful change of pace and reassuring to say the least. There are always activities going on, the staff makes you feel very comfortable and let you know you're not alone in any of this. They also do monthly support groups which have helped my mom immensely and she's only gone to one so far! I definitely recommend this facility to anyone who is at a loss as to where they can take their loved one when Alzheimer's starts taking over. If you're like "where do u even start?" "A Place For Mom" is spectacular as well. Thank you Glen Oaks and all your staff. You have made us very confident in knowing Grandma is safe and being cared for when we can't be there!


4.5
January 8, 2016
Anonymous - Loved one of resident/client

Very clean, friendly, light. Not like a room that your loved one has to stay in.

Response from Glen Oaks Alzheimer's Special Care Center

May 12, 2016

Thank you for your positive review! We are glad you have found our community to be friendly and inviting. We are committed to maintaining a high-quality of life in a gracious, home-like environment for our residents.


Neighborhood around Glen Oaks Alzheimer's Special Care Center

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Frequently Asked Questions about Glen Oaks Alzheimer's Special Care Center

Glen Oaks Alzheimer's Special Care Center offers Studio and Semi-Private. Learn more.

Glen Oaks Alzheimer's Special Care Center has received an average review rating of 4 based on 34 reviews. See all reviews.


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