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Encore at Maplewood

2300 Hazelwood Street, Maplewood, MN 55109

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anonymous - Loved one of resident/client
4.5
Small facility in a pretty setting

We chose Encore at Maplewood because it is a very small facility. That is very nice for my friend because it they are like family. The social director here is great and she is more like their residents friend. The facility itself is on a beautiful lake so it is a pretty setting, her room actually looks out over the lake as does the dining room. It is perfect for someone who wants a small but not sophisticated level of activity.... Read more

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About the facility Encore at Maplewood

Charming architecture and cozy, home-like interiors welcome residents home at Encore at Maplewood — a small community offering assisted living and memory care services in Maplewood, Minnesota. This community currently offers a variety of floor plans for residents to choose from, ranging from private studios to one-bedroom apartments. Many bedrooms have a lovely view of the backyard pond, making these rooms the perfect place for residents and their pets to unwind at the end of a busy day.

Staff understands that no two individuals require the same level of care, which is why they work with residents, their family members, and health care providers to create a care plan tailored to exact needs. Encore at Maplewood also has a specially designed memory care unit on-site where nurses and caregivers undergo special training — which prepares them to provide effective and compassionate care.

While medical health and safety is the top concern, this community also strives to provide a fun, stress-free lifestyle for all residents. Laundry and housekeeping services are provided on a regular basis, giving residents one less thing to worry about. The talented culinary team works together to create healthy and delicious meals for all to enjoy. Activities, such as morning...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Encore at Maplewood is a community within Encore properties. See all Encore communities.

Pricing for Encore at Maplewood

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Encore at Maplewood

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
Restaurant Style Dining

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Transportation at Cost

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Beauty Salon
Central Fireplace

Recreational areas

Arts and Crafts Center

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community

Languages spoken

English

Activities

Devotional Activities On-Site
Day Trips and Outings
Happy Hour
Live Musical Performances

Reviews

for Encore at Maplewood
3.2(29 reviews)
Write a Review

Cleanliness

3.6

Friendliness

3.4

Meals & Dining

4.5

Care Services

3.1

Activities

3.3

Staff

3.0

Value for Cost

3.4

Overall Experience
8
7
7
2
5
Date Submitted
1
1
4
Reviewer
1
15
13
0
Care Received
1
28
1-20 of 29 reviews
Sort by

5.0
anonymous - Toured community
Memory Care
October 18, 2022
Verified Review
Tour experience

I toured with Encore at Maplewood and loved it. The price was less, the rooms were beautiful, it just looked like a great facility. When we told them our loved ones needs, they just did not seem as equipped or willing to take on the needs that she had.


3.0
anonymous - Loved one of resident/client
Memory Care
October 6, 2021
Verified Review
Our families experience

Location wise we really like this community, and from what we hear from our loved ones they really enjoy their room and set up, they say it is very spacious. Also they are really loving the meals and dining service, and we can see their activities calendar and there is a lot to be offered. Our loved one says thing sometimes there is to much bingo. For the lower ratings, it is really hard to get a hold of someone when your reaching out, and when we do get a hold of someone they are not the friendliest and they rush you off the phone. We know communities right now are struggling so it is not Encore's fault but they are having issues with keeping their staff members.

Cleanliness

No data collected

Friendliness

3

Meals & Dining

5

Care Services

3

Activities

5

Staff

3

Value for Cost

3


2.0
PB - Loved one of resident/client
Memory Care
February 22, 2021
Verified Review
my experience

If your loved one needs memory care then I would not use this community. If they only need assisted living then they make work for you.

Cleanliness

No data collected

Friendliness

1.5

Meals & Dining

No data collected

Care Services

2

Activities

No data collected

Staff

No data collected

Value for Cost

3


1.0
JJ - Loved one of resident/client
Assisted Living
January 25, 2021
Verified Review
good sales job but does not provide what is promised.

The community was not responsive to our loved one and they did not meet his needs at all. They did not provide itemized billing and could not explain the costs. They say they can take care of anything in the sales pitch but that's not the case. I would not recommend this community to others. They told us we could use the VA prescriptions but reordered them all and charges us for them. The communication with the community was not good at all and we sometimes waited up to 30 days before we got a response.

Cleanliness

4

Friendliness

2

Meals & Dining

4

Care Services

1

Activities

No data collected

Staff

No data collected

Value for Cost

1


4.5
anonymous - Loved one of resident/client
Memory Care
December 7, 2020
Verified Review
Small facility in a pretty setting

We chose Encore at Maplewood because it is a very small facility. That is very nice for my friend because it they are like family. The social director here is great and she is more like their residents friend. The facility itself is on a beautiful lake so it is a pretty setting, her room actually looks out over the lake as does the dining room. It is perfect for someone who wants a small but not sophisticated level of activity.

Cleanliness

4.5

Friendliness

4

Care Services

4

Activities

4.5

Value for Cost

4.5


0.5
Pat B. - Loved one of resident/client
Memory Care
October 19, 2020
Very Unhappy!

I made arrangements to move my mom to Encore after a sudden onset of dementia. They accepted her after being discharged from the hospital, and I thought this was going to be the right place. However, within 24 hours, they had sent her back to the hospital because she was trying to leave. They were not equipped to handle this behavior. She spent the next 8 days in the hospital because their condition for return of no one-on-one in the hospital could not be met. You can't leave a memory loss patient in a general hospital ward without one-on-one because my mom would have left the hospital, even in her hospital gown. After the impasse, I moved her to another facility that was better able to work with her and help get her adjusted to her new home. So now my mom has paid for service not provided - and they refuse to provide a refund - and hospital services that were not needed. DON'T GO HERE! And there is no outside environment unless you call a screened-in porch outside.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


1.0
anonymous - Toured community
Memory Care
September 11, 2019

Not really impressed

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


5.0
Jerry - Loved one of resident/client
Memory Care
July 9, 2019

They look after Dad very well and he is very happy there.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


0.5
anonymous - Loved one of resident/client
Memory Care
March 13, 2019
Extremely unhappy

Several occasions when my family member used the pull cord to call for assistance and staff took several minutes or not at all to respond. A few times when leaving Bickford (memory care) we had forgotten to use our key fob and the alarm sounded. The alarm is supposed to notify staff so that residents with memory care issues don't leave unsupervised--it took up to 15 minutes before any staff member responded. My family on several occasions when we would seek out a staff member either we couldn't find one (especially on weekends) or when we did find someone they were on their cell phones. My family would also find our loved ones pills on the floor in the apartment. We continually reported our concerns to management staff and yet nothing changed. We were very unhappy and would not recommend Bickford of Maplewood

Cleanliness

4

Friendliness

3

Care Services

0.5

Activities

0.5

Value for Cost

3


5.0
anonymous - Toured community
Memory Care
March 1, 2019

awesome staff and facility

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
anonymous - Toured community
Memory Care
November 1, 2018

It wasn't the right environment for my mom....she enjoys cooking and the apartment kitchenette would not be adequate for her...the apt, though great was also a bit small since she has not been able to down-size much at this point. [Name removed] did a great job on the tour, but looking for a bit more active environment with women her age and interests.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


4.5
Jw - Loved one of resident/client
Memory Care
January 24, 2018
Satisfied

I had to find my mom a place to live last minute due to her having a fall and needing extra care . It has been an extremely stressful position for us all especially my father. We set up a tour on a Saturday. We were greeted at the door with a smile. We took a walk around and could instantly feel the family like feeling. Mom was able to interact with the residents while we went over the basics. Everyone was very kind and empathetic. Mom has lived in the facility for the past few weeks and couldn't be happier. Thank you Bickford for all you do!

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


1.0
anonymous - Toured community
Memory Care
January 17, 2018

We visited this place. I wouldn't send a [Removed] there. What a horrible facility. It smelled, no one was there to let us in, neither of the 2 people who were supposed to give us a tour showed up. Our clothes reeked of air freshener scents when we left and we had to air out the car while we drove home.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


2.5
Caroline Lampert-Szczech - Loved one of resident/client
Memory Care
October 12, 2017
Watch to see if Bickford makes positive changes in this place.

Staff to patient ratio is still poor. Bickford needs to weed out the care staff that are not doing their jobs. Recently I showed up on a Sat. I had to wear a mask the smell was so bad. The hall was littered with papers and stuff, the dining room table was a mess. My dad was still in his bed at 11:45 am and everything was soaking wet. He had no P'J's on, and was awake staring at the ceiling, clutch his diaper that was half off. There was a shift change at this time. The people responsible for this action, rather inaction should be fired. They threw wet diapers in my dad's waste basket instead of bringing them to the appropriate container. I hope Bickfords read this, I'm sure they will. Is this how you allowed your mother Mary to be cared for? I did talk to staff that day immediately in fact I raised my voice and was angry. My father has been an upright, decent, moral, hard working business man his entire life. He is someones husband, father, son, brother, uncle, friend. Most of all he is GOD'S Child. Bickford, you better change what is going on in this place, next time I'm calling the health department and maybe the TV stations here in MN. There are some wonderful aids who work here but they are only as good as the owners! I would rather see my father in heaven then have to live here. If you are going to visit, don't make an appt . they change it all and give everyone the head's up. Do it without letting them know, then you will see for your self. Also, go on a few different occasions, not just once during the week.

Cleanliness

2.5

Friendliness

2.5

Care Services

2

Activities

2

Value for Cost

2.5


5.0
anonymous - Toured community
Memory Care
August 29, 2017
Verified Review
Wonderful Tour

We were very impressed with this community, the amenities that they offered their residents and the staff did a fantastic job on our tour, they took their time showing us around, and they answered all our questions.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
Caroline Lampert-Szczech - Loved one of resident/client
Memory Care
August 5, 2017
Care is fair/good

My father is at Gracewood in Maplewood. I'm a retired social worker so I know what I'm talking about regarding the care that Gracewood gives. Like anywhere else that is comparable, its just a business. Some CNA's are good, a few are great and some are bad. The staff/client ratio is poor. I suggest that you go everyday at different times to watch over how your loved one is being cared for. Recently, it was sold I believe and there is high staff turnover and its somewhat disorganized. The manager who just started is very young and is only a CNA. They should legally have to hire a professional 4 yr. degree person. They save money by hiring just a CNA. My father is not able to feed himself, there is not enough help available to even cut up his food, nor does he get the liquids he needs to fend off dehydration. So at times the food just sits in front of him until they take him away from the table. It would appear as the 2 CNA's have about 15- 20 people to help and look after during meal time and obviously it not enough. I notice the cut little old women get more meal time help to eat. They do listen to suggestions in the past and have made changes, it will be interesting to watch the new owners/manager to see if they can be just as good in the care they give as well as their direction and guidance over the CNA's. They need to have information exchanged at the beginning of a shift that is verbal not write it in a book. Some aide do not read the book, its a lazy way of doing things. All in all the care is not any better or worse then anywhere else. All MN. "homes" should be more regulated and laws should be passed to have a smaller staff/client ratio. Is it the care it should be, absolutely not, but there isn't a place in MN . that has great care.

Cleanliness

4

Friendliness

3.5

Care Services

2.5

Activities

2.5

Value for Cost

4


3.5
anonymous - Toured community
Memory Care
March 15, 2017
Verified Review
Not the best layout!

When you first walk into the Gracewood, the memory care unit is the first thing you see. I feel like it gives off an institutional feel that way. The rest of the community felt homelike and it was nice, but I could not get over the vibe that I got when I first walked in.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.0
anonymous - Loved one of resident/client
Memory Care
March 10, 2017
Verified Review
Care and concern

I am not happy with the care of this community. The staff is very nice and attentive. The care could be improved. They lost personal items that were not recovered. They do have activities. The other residents are able to walk around into other rooms of the residents. I would suggest families see this community for care for a loved one.

Cleanliness

4

Friendliness

3

Care Services

3

Activities

4

Value for Cost

5


3.5
Carrie Lampert - Loved one of resident/client
Memory Care
February 11, 2017
Not the best, not the worst

The aides I met seem to be very good at what they do. Its clean, friendly and I think for the most part take care of my dad very good. But like ALL homes even the best, the staff ratio is poor. Today almost all of the residents are sick with the flu and my dad has not has his diaper changed in assisted living until 4:30. They put it on at 7am. The staff is working with fevers the health dept. should know about his as well as the owner. There is no nurse there on weekends which is a sin and not appropriate. So whoever owns this needs to spend more money and have more help available on weekends and the whole home is in a crisis and sick. [Removed] social worker

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
anonymous - Toured community
Memory Care
June 16, 2016
Verified Review
Not A Place For My Mom

I had a tour of this community that did go well. I got to see a room that was available. I noticed that is was close to a door that leads to outside and she had a balcony that was outside too and because it was on the lower level I felt that my mom could wander off. I also felt there was not enough staff for the residents and I did not feel right moving my mom into this community. The meals are planned out with no alternatives.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


Viewing 1-20 out of 29 reviews

Neighborhood around Encore at Maplewood

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Frequently Asked Questions about Encore at Maplewood

Encore at Maplewood offers Studio and 1 Bedroom. Learn more.

Encore at Maplewood has received an average review rating of 3.2 based on 29 reviews. See all reviews.

Call (651) 777-3316 to reach a resident at Encore at Maplewood.

To reach a resident at Encore at Maplewood call: (651) 777-3316



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.