Elmcroft of Point Loma

Our tour with Elmcroft went great. All of the staff were friendly and informative. We felt the facility was too small and was not as clean as it could have been. It just did not click with us

The care has been good. The communication is a little weak. It's very hard to evaluate because we moved in during Covid lockdowns. It's been a very strange time. I know they've had some substitute staff when their regular staff had to quarantine. They do have a singe RN on staff. That person changed over during the pandemic. The same activities people are still there. The activities are fairly standard for any care facility, but I know the activities staff stepped in to do a lot of the caregiving to the extent they could during the pandemic. They've had to be flexible in crunch time when most of the staff was out yet they had more responsibilities than ever. I've not had the food, but I can see that my loved one is gaining weight - in a good way - that's great too see in a memory care unit.

Eimcroft was clean and the staff were friendly. You really have to stay on top of things to get things done. Some of my dad's personal items went missing, They offered activities but my dad chose not to participate. The food was not good and served cold. I chose this community because availability and location.

The staff was great, they were so accommodating with my loved ones. We couldn't speak highly enough with them. The care the staff gave was great. The activities were great, the staff did a great job with getting my mother-in-law to engage as much as they could. Elmcroft of Point Loma is an excellent value!

While the facility was nice enough and the residents seemed well cared for, I really did not like the location. I felt like I had to watch over my shoulder when walking to and from my car. I did inquire about this and was told, they really have not had any problems and it was safe.

I liked the layout of the facility & the fact that there were only 40 patients. There was no strange odors & lighting was good. I did not have the opportunity to interact with residents or view interactions between residents and caregiving staff. I differently would need to revisit the facility & ask more questions.

Felt very welcome by all staff on our initial visit. Residents were having lunch, food looked tasty and plentiful. Grounds were immaculate. Interior up to date

When I had taken a tour of this community for my loved one I noticed that everything was very well maintained as well clean. The staff where on time to our appointment and made sure to give us lots of great information on everything they had to offer. It was just not the right fit for my wife in the end decision.

I am happy knowing that my grand mother is in a community with excellent staff. The community is clean and has a good environment. She is happy with the menu of nice meals. I like knowing that she likes to participate with the community activities. We would gladly recommend this community for the care of a loved one.

Communication is an issue. We didn't get a completely for-right price. We requested a finger nail trim that didn't happen for close to a week. She can damage herself with her fingernails so that was a concern.The food seems to be adequate for a senior. What we were told intentionally for price turned out not to be what we are paying. We were told she could be in a shared room before moving in then they told her she had to be in a single room. We told them intentionally she wears diapers and they added a cost for that. We chose this community because it was close to us and the cost they told us would be feasible.I would urge anyone who is looking into Elmcroft to do their own research before committing.

My friend got admitted 3 weeks ago. I keep in touch with staff but have not been able to visit him yet. The staff handled the transition the best they could. I am deeply grateful for their patience and attitude.

This is a community I would recommend, they are taking good care of my mother and her needs. The community is very well maintained, everything is nice and clean when I visit. The staff is great, they are kind and friendly. The food is good, she is satisfied with the meals. I know she is safe and in good hands. They provide great care.

I would Not Recommend This Nursing Home. My mother in law was there for 7 months....and the care was less than stellar.They were Always Short Staffed.....and the Aides Seemed To Be More Interested In Socializing Among Themselves...then Taking Care of The Clients

Cleanliness is awesome. Rich in maintenance is great; reacts to any special requests in a timely manner. We are very impressed with the medical care provided by

Things are going fairly good since moving my father to Elmcroft of Point Loma. He is doing pretty well adjusting and doing well. He is well taken care of. Unfortunately, he has lost a couple of things since living there, including a set of dentures. He does participate the best he can in some other their activities they have. The food is good, he eats, which is definitely a good thing. The staff are very friendly. I would say this community is a very good option for others.

I am currently upset with the facility. They are grossly over medicating my mother. I have asked to speak with the doctor and it has been over a month and still have not heard anything. My mother can barely walk now because of all the medicine they're giving her.

At Elmcroft of Point Loma there are several things that need improving. They need to walk the patients more. Also they don't take immediate action on certain things. I have long term insurance coverage for my sister-in-law, they pay part of the payments. Well, the insurance company has requested information from the facility and if they don't get it by a certain date they will cut off the insurance. If that happens I will have to take her out of this facility. So that is something they need to get done.

The food was amazing and gourmet. The location was difficult to get in to, with traffic and everything. They are friendly people. The reason Care Services was only 4, is that they don't seem to keep the residents mouth's clean, like brushing their teeth, but I really don't know any place that does. They care for the resident though and value that they are there.

Its my father that stays here, and he loves everything. He likes the food and loves the staff. They have done everything that I wanted.

Overall the experience with Elmcroft of Point Loma. There have been a couple of challenges with the billing. There have been a few issues here and there with things not being correct. The facility itself is very nice and the people there are very friendly.