Elmcroft of Jackson

I am highly disappointed in the level of care given to my father while residing at Elmcroft. You claim to be a Memory Care facility; however, in my opinion, your staff is not correctly trained in Dementia care at all! In the beginning, instead of leaving him alone in the midst of a meltdown/episode when he "wasn't hurting himself or others' he was approached and taunted by staff. This approach angered him to the point of being sent to behavioral care several times. I actually believe he was in behavioral care more than he was at Elmcroft (a shame for your costs of care!) Several of his episodes occurred after waking him, then not giving him the time to be fully awake before pressuring him to get up. After his last return from behavioral care he was so heavily medicated he could not walk without assistance, he could barely open his eyes and talk. Yet when he arrived and became settled in at the behavioral care he was just fine. No anger outbursts to mention (the ones where he can be left alone, as he wasn't hurting himself or others!) he didn't need any assistance in walking, and he ate well. I truly think his stay at Elmcroft was the worst decision we have made in regards to his care; and for that you should be ashamed. Your staff needs proper training in dealing with mid to late stage memory care/dementia. I will gladly make this review visible to the public.

Very friendly workers. [Removed] was awesome!!! The community was expensive for what was offered.

This is a very nice community, clean and bright and the staff did a nice job showing us around they took their time and they answered all our questions. There are a lot of different amenities offered here for the residents. I would recommend coming to one of their tours.