3131 North Highland Avenue, Jackson, TN 38305
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Meals & dining
Value for cost
From what we are being told our loved one is eating very well there, so we have to assume the food is very good. The room our loved one is in is just the right size for him, and everything is easily accessible. Also he is able to have his own space and own privacy.
We chose Brookdale Jackson Oaks because the staff members sold me. The apartment sizes here were nice and our loved one had no complaints about the food. I would recommend to others looking.
I would be looking at other communities. My loved one is unhappy here. They don't give enough food to my loved one. The staff doesn't seem to care. I received a response to my addressing the concerns of my loved one that my loved one could move out of the community. There aren't enough vegetables with the meals. It is a lot of starches.
We have been very happy with our experience so far, the meals are really good and even with the recent snow we have had this community has kept our loved one warm. Everyone is very friendly and helpful, they have done a good job so far.
My loved one was able to play bingo. I would tell people to stay away from here as far as possible. The community didn't help my loved one knowing what they served for meals. I feel they only care about taking your money, and then don't care about the residents. The staff ended up bringing in COVID to the community. The community didn't have any sympathy for the residents or the families of the residents. My loved one thought it was awful. I would recommend looking at smaller print on the contract. My loved one never got their money back after their stay. If I could I would give them a negative review and sue them.
They are so nice and so accommodating to get you to move in. When you are in then they forget about you. At first my mom moved into independent living and was told a buddy would be given to her to help her and to show her around but it never happened. She just sat in her room and did nothing. She couldn't even get out to eat because she was still in a wheelchair from a broken hip. So, we moved her to assisted living because she was losing weight and not doing well. It was a little better. They missed a couple of her first meals but eventually started taking her to her meals so she was feeling a little better, being around other people, and she gained some of her weight back. They gave her a per month price of $2465 and charged $3480 per month when they sent the bill. We went ahead and sent in the $2465 payment for 2 months and contacted two people there that the bill was wrong. We were told someone from billing would call us but no one ever called us back. They just sent a new bill with a $250 late fee. Are you kidding? $250 late fee and for your mistake? Really? I don't know what to do. No one will help. I don't know if they have too many patients and not enough staff or what the problem is with this place but it's been more than disappointing when you pay that kind of money hoping that your mom will be taken care and no one cares and then they over charge and sending a late fee charge of $250 is just past my understanding of taking advantage of the elderly. They should be ashamed. Mom fell there a week ago and has been in the hospital and not a soul there has called to check on her. I would not recommend Brookdale Jackson Oaks to anyone. It's all about making money to them. They don't care about your mom or dad. They'll take your money though and charge you more than your contract states and no one will fix it. I'm so extremely disappointed in this place. I wish there was a good place for mom to go when she gets out of Spire.
Brookdale Oaks is a great place in my opinion. Residents that I am acquainted with there all say great things about the place they live. The staff is always very friendly and helpful.
Very nice facility and friendly workers.
We were impressed with this community and the tour that the staff gave. They took their time showing us around and they answered all our questions. There were a lot of different amenities offered for the residents to take part in and we felt that my brother-in-law would be a good fit and would have been our 2nd choice for him.
Enjoyed meeting with the director. She was very thorough in our meeting, however, we did not get to see a room. If we decide this is the way we want to go, will have to go see a room first.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.