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Comfort Keepers - Montclair

31 Park St. 2nd floor, Montclair, NJ 07042

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anonymous - Resident/client
4.0
I would recommend Comfort Keepers!!!

My mom is very happy with the 24 hour personal care she receives from Comfort Keepers. She is disappointed in the cooking and cleaning, however it is sometimes hard to find someone that is great in all the areas. They transport her to the doctors. The staff at the office are very nice and easy to work with, they answer my questions and concerns.... Read more

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About the agency

Comfort Keepers of Montclair & Hasbrouck Heights provides in-home care services for seniors and adults with a goal to provide good quality care to the loved ones who can then lead an independent, fuller life in the comfort of their own home.

The various care services we offer includes companionship, light housekeeping, meal preparation, running errands, light transportation, respite care, medication monitoring, personal care such as bathing, grooming, continence care and safety technology solutions as well as specialized Alzheimer's/Dementia care in the towns of Maplewood, Short Hills, Millburn, Rutherford, Roseland, Hackensack, Essex Fells, Fort Lee, South Orange, West Orange, Montclair, Verona, Hasbrouck Heights, Leonia, Ridgefield Park, Palisades Park, Wood Ridge, East Rutherford, Carlstadt, Moonachie, Teterboro, South Hackensack, the Caldwells and the surrounding areas in Essex, Bergen, Passaic, Hudson, Union, Morris & Middlesex counties. We employ caregivers and certified home health aides who are thoroughly trained, bonded and insured by us and work closely with our Registered Nurses to provide an appropriate care to the seniors and anyone who needs our services.

Our goal is to treat every senior with respect and integrity, and engage them into daily activities by building an interactive environment for them to participate in....

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.
Comfort Keepers - Montclair is a community within Comfort Keepers properties. See all Comfort Keepers communities.

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Reviews for Comfort Keepers - Montclair

3.4
Write a Review

Cleanliness

3.3

Friendliness

3.4

Meals & Dining

No data collected

Care Services

3.4

Activities

3.4

Staff

No data collected

Value for Cost

3.3

Overall Experience
3
3
2
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2
Date Submitted
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10
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Reviewer
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Care Received
10
1-10 of 10 reviews
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5.0
Donna Jean Restaino - Toured community
Home Care
July 22, 2019
Good job matching the caregiver with the client

Comfort Keepers does a good job of matching the care giver with the patient. My mother is somewhat difficult and CC found her two ladies that she really likes.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
RJH - Toured community
Home Care
July 18, 2019
Good Care

Our family has found Comfort Keepers to be very responsive to my mother's changing needs. Communication with the office & the caregivers has been easy & professional. They are always on time & adhere to the approved schedule. My mother has been comfortable with every caregiver. They are respectful & caring. Our family is very pleased with her level of care.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Comfort Keepers - Montclair

July 20, 2019

We will convey this to the caregivers and thank you for your ongoing participation in the process.


5.0
Susan - Toured community
Home Care
July 17, 2019
Professional and dedicated staff

They made a solid effort to find the right match for my dad, which was difficult. They hung in there and he now has an aide he loves!!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Comfort Keepers - Montclair

July 20, 2019

Comfort Keepers continuously strives to provide the best quality care, thanks for the appreciation.


4.5
Jan Murphy - Toured community
Home Care
March 2, 2019
Peace of Mind

We are appreciate, and are so very grateful for the loving care that my Mom receives, from the dedicated staff of Comfort Keepers. The staff have always been understanding and kind in their efforts to provide my 93 year old Mom to live in a home that she loves! I would recommend Comfort Keepers to anyone, for the peace of mind that it brings, when care is needed for a loved one.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


1.0
Alice Walker - Toured community
Home Care
July 27, 2017
COMFORT KEEPERS CAUSES MUCH DISCOMFORT

Comfort Keepers is very unprofessional. The aid the agency assigned to my grandmother for 8 months left temporarily due to family issues. The agency provided a replacement, however she also left the agency due to the unprofessionalism of the agency. The original aid returned to the agency and came to assist my grandmother for 2 Saturdays, and I was advised by the agency owner that the aid would assist my grandmother going forward, however the scheduler [Removed] called on a Friday to say that the aid was no longer available to assist my grandmother on Saturdays, and assigned an aid to my grandmother who was not available on Saturdays, and could come only on Sundays, which is not convenient for the family. He was also rude and nasty, and stated that the aid could not come on Saturday due to the long distant commute, but I was told by the aid that she was available to work on Saturday's. This agency is under the impression that you have to take what ever aid they give you on the days the agency wants the aid to come not the days you require assistance. DO NOT USE THIS AGENCY. You will be inconvenienced, and disappointed with the service. I am currently looking for another agency to do business with. The agency also would not let me know until a day before that the aid was not available, which didn't give me time to make other arrangements. They were also unable to find a replacement when the aid could not accommodate the regularly scheduled hours. [Removed] the scheduler is rude and nasty. I am changing agencies, and will not be using Comfort Keepers as they have caused me much discomfort.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Comfort Keepers - Montclair

February 26, 2019

Alice, following up on your review and after conducting a *thorough* internal investigation I believe you may have reviewed the wrong business. There are no records that indicate you or your grandmother wherever a client. It is my policy as an an owner to do the absolute very best to ensure all clients are met in a timely and compassionate matter. Please contact our office and asked to speak to the owner and I will personally address this issue. If, as I have come to believe, you reviewed the wrong agency please update this review accordingly.


3.0
anonymous
Home Care
January 4, 2017
Verified Review
The Caregivers Are Helpful

The caregiver we had for my mom was able to assist her in her home. Recently that person got into an accident and is unable to be with mom. The agency has found a new caregiver for us to provide the same care she had before.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


1.0
anonymous - Loved one of resident/client
Home Care
October 6, 2016
Verified Review
Needs better staff !!

I was very disappointed with the service I received from Comfort Keepers for my loved one. The aid was often late to our appointment or would cancel last minute. The aid did not motivate my mother to improve on her skills at all and fell asleep on the job multiple times. I did not feel comfortable leaving my mother alone with this company and would not recommend them.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Comfort Keepers - Montclair

January 25, 2019

I am sorry to hear this, we are working to see where the gaps were. Nurse Care Supervisor has direct oversight of the home health aides, competency testing and ongoing continuing education to the aides has been reinforced.


3.5
anonymous - Loved one of resident/client
Home Care
September 2, 2016
Verified Review
The people are nice at this agency!!!

Overall we are satisfied with this home care agency. The caregivers are nice and help with light housekeeping and an occasional meal. I have noticed that sometimes the office staff can be a little technical in their demeanor. Part of me wishes this service was started by a nurse. There is a minimum of services you have to pay for.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.0
anonymous - Toured community
Home Care
June 13, 2016
Verified Review
Not A Right Fit

I had the chance to sit down with this agency to find a good caretaker for my mom. The meeting went good and we picked out a caretaker. When the caretaker came over I found that my mom's personality and the caretaker were not compatible. The caretaker was a nice women but did not work right for mom. This agency is professional and did a good job trying to help accommodate our needs with no negativity.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


4.0
anonymous - Resident/client
Home Care
May 18, 2016
Verified Review
I would recommend Comfort Keepers!!!

My mom is very happy with the 24 hour personal care she receives from Comfort Keepers. She is disappointed in the cooking and cleaning, however it is sometimes hard to find someone that is great in all the areas. They transport her to the doctors. The staff at the office are very nice and easy to work with, they answer my questions and concerns.

Cleanliness

3

Friendliness

4

Care Services

4

Activities

4

Value for Cost

3


Frequently Asked Questions about Comfort Keepers - Montclair

Comfort Keepers - Montclair has received an average review rating of 3.4 based on 10 reviews. See all reviews.

Call (973) 707-2310 to reach Comfort Keepers - Montclair.

To reach Comfort Keepers - Montclair call: (973) 707-2310



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.