A Place for Mom
Assisted Living
Memory Care
Independent Living
Senior Living

Carriage House

3896 N Elm St, Greensboro, NC 27455

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Carriage House community exterior
17 Photos
17 Photos available
6 Floor plans
6 Floor plans available
Carriage House in google map
street view of Carriage House
Joseph & Rhonda Holt - Loved one of resident/client
5.0
A peace of mind

It is always clean and there aren't any smells at all. The staff are quick to reach out to us when they are having a bad day. Communication is key for elderly care. My wife and I have been very satisfied with Carriage House as a whole. From initial intake meeting up until now, they have gone above and beyond care for my in-laws. My mother-in-law passed last month from dementia. We were worried about how my father-in-law would adjust to being alone after 55 years of marriage. The staff made sure that he was cared for and built up emotionally. It makes a difference when they care about the residents. We can see that they really care... Read more

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About the facility Carriage House

Let the shade of our brick, arched entryway welcome you into our tasteful interiors, where you’re sure to be greeted by smiling faces and find the expert care your loved one needs. At Carriage House Senior Living Community, we pride ourselves on the high-quality assisted living, memory care, and respite care we provide in the comforting atmosphere we’ve created in Greensboro, North Carolina. Here, your loved one will find their idyllic retirement in the capable hands of our caregivers and the company of soon-to-be longtime friends.

Community Amenities and Services

Our dedicated staff is available around the clock to make sure your loved one receives the individualized care they need at a moment’s notice and can perform a wide array of services, including medication management, assistance with activities of daily living (ADLs), and more. For residents with Alzheimer’s and dementia, our staff members receive specialized memory care training to deliver the highest level of care and meet personalized needs as residents’ conditions change. Housekeeping and laundry services are also taken care of, leaving your loved one free to enjoy themselves in the comfort of their new home.

In our restaurant-style dining room, our celebrity chef creates inspired dishes with fresh, seasonal ingredients that...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Carriage House is a community within Five Star Senior Living properties. See all Five Star Senior Living communities.

Pricing for Carriage House

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Unlock Pricing
Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Carriage House

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28
Mar
Wed
29
Mar
Thu
30
Mar
Fri
31
Mar
Sat
1
Apr

Amenities at Carriage House

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Guest Meals
Restaurant Style Dining
Room Service

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Kitchenette

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Beauty Salon

Recreational areas

Game Room
Jacuzzi
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Art Classes
Cooking Classes
Educational Speakers / Life Long Learning

Reviews

for Carriage House
4.1(47 reviews)
Write a Review
Cleanliness

4.1

Friendliness

4.4

Meals & Dining

3.9

Care Services

4.0

Activities

4.0

Staff

3.8

Value for Cost

4.1

Overall Experience
23
13
8
2
1
Date Submitted
9
14
22
Reviewer
1
33
13
0
Care Received
16
31
1-20 of 47 reviews
Sort by

3.0
anonymous - Loved one of resident/client
Assisted Living
March 24, 2023
Verified Review
Not trustworthy

Where they fall down completely, is with the issue of integrity and honesty. The mislead people into believing one thing and then they charge them another thing. I think the integrity issue is more important than all of the other issues. I know others have had the same experience - it is not just me making this criticism.

Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

3

Activities

5

Staff

4

Value for Cost

2


5.0
Joseph & Rhonda Holt - Loved one of resident/client
Assisted Living
March 21, 2023
Verified Review
A peace of mind

It is always clean and there aren't any smells at all. The staff are quick to reach out to us when they are having a bad day. Communication is key for elderly care. My wife and I have been very satisfied with Carriage House as a whole. From initial intake meeting up until now, they have gone above and beyond care for my in-laws. My mother-in-law passed last month from dementia. We were worried about how my father-in-law would adjust to being alone after 55 years of marriage. The staff made sure that he was cared for and built up emotionally. It makes a difference when they care about the residents. We can see that they really care

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
Gary - Loved one of resident/client
Assisted Living
January 30, 2023
Verified Review
Better quality of service and care at a better price

Our loved one seems to be very happy at Carriage House, and compared to the precious community she is enjoying these meals so much better. She does not participate in activities now but we are working on it and we can see all the different things they do. We also are paying less at Carriage House but receiving more then our loved ones previous community .

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Carriage House

January 31, 2023

Thanks for this wonderful feedback Gary. We are glad to read that your loved one is so happy here, and appreciate your observations that our team delivers more than you expected.


5.0
Anonymous - Loved one of resident/client
Assisted Living
January 23, 2023
Verified Review
Peace of Mind

I had some issues with the care level being elevated for my loved one and not informing the family. I tried calling the community and didn't receive a call back. I ended up speaking with an office staff member and they stated that my loved one was at an even higher level than I thought. I then received a bill for this higher care level, even though the office member who I spoke with stated they would take the care level down a notch for my loved one. It would be helpful to have more proactive communication about the care level changes and what is included in these changes from the staff. Overall my loved one is content and this makes the family happy. The community is very clean and overall everyone is very friendly anytime I visit.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

No data collected

Value for Cost

No data collected

Response from Carriage House

January 24, 2023

Hi -- I am the Executive Director and want to thank you for sharing this feedback. We were glad to hear that your loved one likes it at Carriage House and that you feel the friendly vibe of the community every time you visit. I was sorry to hear there were some communication issues with you regarding billing and the care being provided to your loved one. As we want every experience with us to exceed your expectations I'd welcome the chance to chat with you as we are always striving to improve the service we provide. Please give me a call at your convenience.


2.0
SB - Loved one of resident/client
Assisted Living
January 17, 2023
Verified Review
Not a good placement for my Mom

The list for improvements is too long. I would not recommend their memory care facility. I picked this community, because of their promises to take care of my loved one. It was great the first month, then it went downhill.

Cleanliness

2

Friendliness

4

Meals & Dining

4

Care Services

2

Activities

3

Staff

3

Value for Cost

2

Response from Carriage House

January 30, 2023

At Carriage House we strive to provide a five-star experience in everything we do. I am the Executive Director and would welcome the chance to talk with you about areas you feel need improvement as we are always open to suggestions from our families. Please give me a call at your earliest convenience.


2.0
Anonymous - Loved one of resident/client
Memory Care
January 9, 2023
Verified Review
Not recommended

My loved one lived here and it was not a good experience. Even from the tour, I maybe should have known. I had a scheduled tour and arrived on time, but was left to wait for an hour while the tour guide worked on something else. The tour guide didn't acknowledge me or tell me that there would be a delay. The receptionist felt bad and eventually brought me a brochure and other reading materials about the facility to look over while I waited. My loved one started in Assisted Living and was then moved to Memory Care. He missed several days of medication due to confusion about administering the medication. His bed in the Memory Care unit smelled terribly of urine, we noticed it the first time we walked in. Just not a good experience. They list themselves as a five star facility, but that was definitely not our experience. They advertise that they're very interactive and engaged with residents, but I saw no evidence of that. I saw the opposite. My loved one wasn't happy here. Even after bringing him home, he would tell me that I had no idea how horrible this facility was. I would not recommend them to family and friends.

Response from Carriage House

January 11, 2023

We would welcome the chance to speak with you in depth about your comments as we strive to provide a five star experience for all of our residents. Please contact the community and ask to speak to either the Executive Director or the Regional Director of Operations as we are sincerely interested in your thoughts on how we can continually improve upon the services we provide. Thanks in advance for your consideration.


5.0
Heather M - Loved one of resident/client
Assisted Living
December 13, 2022
Verified Review
Amazing Staff

The staff was amazing and always made my father feel like family. I could just always tell that the staff actually cares. It was obvious in the way they treated the residents and how they interacted with them.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Carriage House

December 15, 2022

Thanks for sharing this feedback Heather. We're touched to read you thought the team made your father feel like family as that is how we think of all our residents. We appreciate your kind words for the team and for your five star review!


1.0
David - Loved one of resident/client
Assisted Living
November 8, 2022
Verified Review
Would not recommned

They can't do anything right. Before my loved one died, in his last day the care provided was not acceptable. They did not respond to my loved one needs, they did not have the correct equipment needed to take my loved ones vitals and often had to borrow my fathers. The food was often cold, what ordered is what not what my loved one received, if you ordered an item the second time around it is not the same food item as the first time, the food was very inconsistent. I would not recommend this community to anyone.

Cleanliness

3

Friendliness

4

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from Carriage House

November 10, 2022

David, I am the Executive Director and want to again express our condolences on the passing of your dad. I would welcome the chance to speak with you about your experiences at Carriage House as we are always open to feedback from families. Please contact me when you have some time to talk.


3.0
Anonymous - Loved one of resident/client
Assisted Living
October 11, 2022
Verified Review
Very clean, but staffing issues

This facility is very new and very clean. They're pretty severely understaffed, but the staff that they do have is quite good. The food is good. Housekeeping is great and everything is very well maintained. Communication with the family is good. The atmosphere is very quiet. Most of the residents aren't mobile and interactive. They had an activities schedule, but activities weren't happening. When I asked about it, I was told that the activities director has been out for awhile and that the person in charge of outside trips has been gone for awhile. This was our only real issue here. My dad is very active and needed a more lively and interactive atmosphere. We ended up moving him to a facility that better fit that need. However, I think it could be a great fit for someone who is looking for a more quiet environment. I have and will continue to recommend this facility to those who are looking for that type of living style/atmosphere.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

2

Staff

4

Value for Cost

4

Response from Carriage House

October 13, 2022

Thanks for your feedback. It was wonderful to know you found that the team, food, maintenance and communication at Carriage House were all top notch -- and we appreciate your ongoing recommendations. Note that you'll be glad to hear that our Lifestyle360 programs director is back and is holding a full complement of intellectual, social, physical, emotional, and spiritual programs. We invite your dad to come back and see some of his friends at one of the many programs on the calendar!


2.5
anonymous - Toured community
Assisted Living
September 21, 2022
Verified Review
tour review

Our family had an in person tour and overall it was just not a good tour experience

Response from Carriage House

September 22, 2022

I'm the Executive Director and was sorry to hear you didn't have a good experience on your tour. I would like to invite you back to participate in one of our many programs so you can meet some of the amazing people who live and work at Carriage House -- and in doing so hope that you will experience the wonderful vibe we feel at Carriage House. Please give us a call to make arrangements.


4.0
anonymous - Loved one of resident/client
Assisted Living
September 21, 2022
Verified Review
Sufficient facility

Overall I think they were good to work with. The one negative I might add is that my loved one needed access to the courtyard more often and that was kind of part of the deal we made with them. But I do understand that they cannot just leave the doors open because of other residents who lived there.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

3

Staff

4

Value for Cost

4

Response from Carriage House

September 22, 2022

Thanks for sharing your impressions of Carriage House. I am the Executive Director and was glad to read that you felt our team was good to work with, and would welcome the chance to chat with you about how we could deliver a 5-star experience. Please contact me at the community when you have a moment to talk.


2.5
anonymous - Loved one of resident/client
Assisted Living
September 19, 2022
Verified Review
every pearl has a rough spot

It is a wonderful community but they really need to make some improvements. The friendliness of the staff really depends on the shift as well as the care that is being provided. The manager on the memory care side also yells quite often at our family so that could stop. Our loved one does really enjoy the meals and dining service the cook does do a wonderful job. The first couple of months there was no air conditioning on our loved ones room so it would get up to the 90s, and when it was put it the room would drop to the 60s. The nursing staff could also right down all of their procedures that way all of the staff know what to follow.

Cleanliness

2.5

Friendliness

2.5

Meals & Dining

4

Care Services

2.5

Activities

2.5

Staff

2.5

Value for Cost

1

Response from Carriage House

September 20, 2022

I am the new Executive Director at Carriage House and want to thank you for taking the time to speak with me about your concerns. It is our goal to exceed expectations for all our residents, families and guests, and we welcome all feedback as we are always looking for ways to listen and improve. I will be following up with you in the coming days to discuss updates we will be making in the near future and encourage you to reach out to me directly if you have questions or concerns going forward.


4.0
Anonymous - Toured community
Assisted Living
September 16, 2022
Tour Review

Our Families experience from the second we walked into Carriage House was absolutely wonderful. Director and all staff we talked with were very open and friendly. Had a warm feeling, very nice place.

Response from Carriage House

September 19, 2022

Thanks for visiting us. We're ecstatic that you had such a wonderful visit and that the community and team left you very impressed. Please let us know if you have any further questions, and we invite you back to see us again. Hope to see you soon!


5.0
Anonymous - Loved one of resident/client
Memory Care
September 16, 2022
Verified Review

When I went in there with my husband, they were going through a transition. They had a lot of places with new people in there and I didn't interact with them. Overall, I had a fine experience with Carriage House. This was a much better place than our previous community. The previous place insisted that my husband stay in their memory care unit, and he didn't belong in memory care. He was locked in, and the people who took care of him, a few of them were nice. The woman who was in charge was also in charge of assisted living and it was more than she could handle. We moved him to Carriage House; they evaluated him and they put him in assisted living. He had such a nice place, and they provided better care services.

Cleanliness

4

Friendliness

5

Care Services

4

Activities

No data collected

Staff

No data collected

Value for Cost

5

Response from Carriage House

September 19, 2022

Thanks for sharing your feedback. It was wonderful to read that your experiences at Carriage House were excellent and that you were happy with the care your husband received. We're honored that you chose Carriage House and that we were a perfect fit for your needs.


4.0
anonymous - Toured community
Memory Care
February 23, 2022
Verified Review
Community Tour

Our tour at Carriage House went very well. The lady that met with us was very helpful. The facility was nice. It was a bigger facility though, and not memory care-specific. And the residents in their memory care unit just didn't look engaged like they did at other places we visited.

Response from Carriage House

March 8, 2022

Thank you for visiting our community and sharing your impressions. We're glad to read your guide was helpful and you enjoyed your visit. Note that our memory care neighborhood is designed to help our residents thrive, make the most of their abilities, stay engaged, and rediscover a sense of purpose. We invite you to come back to meet with some of our dedicated memory care team, and we would be delighted to connect you with current family members who can tell you about their experiences at Carriage House. We hope to see you again soon!


5.0
S Wright - Loved one of resident/client
Memory Care
February 17, 2022
Verified Review
Peace of mind, mom is happy

I visited so many different facilities and when I got to Carriage House, the peace of mind just hit me. The staff has just been phenomenal. It feels more like a retirement community. I knew she would still feel like she had her independence. The response time from staff and the communication has been great. My mom is very happy. She has made friends, she loves the staff, the food, really everything about it. They do a great job with her care and they have tons of activities provided for all of the residents. I know that she is safe here and I would absolutely recommend them to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Carriage House

February 25, 2022

Thank you so much for this enthusiastic recommendation! We're so glad to read that you mom absolutely loves her new home, and that you've found peace of mind knowing she is both cared for and cared about at Carriage House. It is great to see that she quickly made new friends and formed a bond with our team, and we very much appreciate your kind words for that team.


3.0
anonymous - Loved one of resident/client
Assisted Living
February 15, 2022
Verified Review
Not recommended

This community did not work for us and what I needed for our loved one.

Cleanliness

3

Friendliness

3

Meals & Dining

4

Care Services

2

Activities

3

Staff

3

Value for Cost

4

Response from Carriage House

February 23, 2022

Thanks for visiting us. We always strive to be a resource for seniors and their families, and would be pleased to connect you with a sister community or make other suggestions for your family if you would like for us to do so. Please contact us if we can be of further assistance.


4.0
David - Toured community
Assisted Living
January 21, 2022
Verified Review
My Tour Experience at Carriage house Senior Living Community

Good community jus the distance was the factor.

Response from Carriage House

February 2, 2022

David, thanks for taking the time to visit with us and explore our community. Since you were impressed with what you saw, we'd encourage you to consider a short term stay in order to try out senior living before making a commitment. You may find that the warmth and hospitality you'll find at Carriage House make the few extra miles seem less important and that we're closer than you think!


5.0
Bobby - Loved one of resident/client
Assisted Living
November 24, 2021
Verified Review
A Great Place

It's a great place. I have no complaints whatsoever. The care is excellent. The food is delicious. And they have plenty of activities and things for the residents to do.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Carriage House

December 1, 2021

Thanks Bobby! It is great to see that the care, the food, and the programs in our Lifestyle 360 all have impressed you. Thanks for being part of the Carriage House family.


3.0
Lynn - Loved one of resident/client
Memory Care
November 11, 2021
Verified Review
Our families experience

We haven't had experience with the meals and dining service ourselves because of the covid restrictions. We did get a great first impression just from the tour, they were able to show us everything they had to offer. However, like many other places they are understaffed at times.

Cleanliness

4

Friendliness

4

Meals & Dining

No data collected

Care Services

3

Activities

3

Staff

4

Value for Cost

4

Response from Carriage House

December 2, 2021

I am the Executive Director and want to thank you for taking the time to share your thoughts with us. We look forward to having resident's families join us in the dining room again, which we hope will happen in the near future. Please reach out to me directly if you have any questions or concerns going forward.


Viewing 1-20 out of 47 reviews

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Frequently Asked Questions about Carriage House

Carriage House offers Studio. Learn more.

Carriage House has received an average review rating of 4.1 based on 47 reviews. See all reviews.

Call (336) 286-1235 to reach a resident at Carriage House.

To reach a resident at Carriage House call: (336) 286-1235



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.