6120 Cypress Gardens Boulevard, Winter Haven, FL 33884
Embrace compassionate care and the lifestyle you’ve been searching for, at Brookdale Winter Haven. Located in Winter Haven, Florida, between the popular cities of Tampa and Orlando, you’ll find an abundance of serene lakes (around 50!), a majestic tower, vintage aircraft, and the largest LEGOLAND in the world. Winter Haven is also known for freshwater fishing, baseball, and skiing.
The memory care program at Brookdale Winter encompasses a tailored and person-centered approach to care. It’s designed to preserve residents' identity and helps each individual thrive — even in the advanced stages of dementia. With color-coded prompts, gentle reminders, planned activities, and unique programming, individuals with different cognitive abilities can find fulfillment in all aspects of life. Residents and family members alike can find peace of mind knowing that staff is available 24 hours a day, seven days a week to be alerted to an emergency. A 24-hour security system, secured entrances and exits, and keypad entry systems are additional safety tools used to further heighten on-site security.
Brookdale Winter Haven is built to feel just like home and includes wood floors, manicured landscaping, and an abundance of natural light. Residents can look forward to homemade meals cooked each day with...
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Devotional Services Offsite
Indoor Common Areas
Outdoor Common Areas
Meals & dining
Value for cost
I would tell others that the staff seems to be attentive and to genuinely care about the residents. There are times that some of the staff can be rushed and short with responses. We still need to make an appointment to visit our loved one, it would be nice to just go and see our loved one.
It's important for family members to follow up and be at the facility from time to time. I feel like the facility has had a hard time getting and keeping enough staff, so there have been a few instances where my loved one's specific needs were not met. I got her a special wheelchair due to a serious blood clot issue, which requires that her legs be elevated. A couple of times her legs weren't elevated, and one time the leg supports had been removed from the wheelchair and weren't found until a day or two later. I understand that they're short-staffed and things happen, but this was a critical health issue. I let them know my concerns, and to my knowledge that hasn't happened again. So they responded appropriately to the concerns I raised. Also, know that their strong point is not paperwork. If you want copies of any paperwork, be sure to insist you get them at the point that documents are generated. I've had to ask for documents several times and have still not received them. I've also had some billing issues related to automatic debit. They responded appropriately by waiving late fees, but months later the automatic debit still wasn't going through. I understand they've understaffed and burdened, but it's been frustrating spending the time on the phone to resolve. I think they really do care about their residents, and everyone that I have spoken to has always been pleasant and positive. And that goes a long way when dealing with the challenges of memory care residents. I've always found the staff to be friendly, upbeat, and caring.
The staff is just babysitting and doesn't really care about the residence. The communication was not and they did not keep us update and were not good at returning calls. I would not recommend this community to others.
Response from Brookdale Winter Haven MCApril 7, 2021
We appreciate you taking the time to share your feedback and are sorry to hear Brookdale Winter Haven did not meet your expectations. Our staff is committed to providing the highest-quality service and care for each resident and family, and we will share your feedback with our management team.
We chose Brookdale Winter Haven due to the compassion that the staff showed us. After speaking with the nurses and administrator, I felt like it was going to be a great place for my grandmother. They go above and beyond for their residents here and treat them like family. They are willing to work with each individuals needs since every dementia patient is not the same. I would recommend to others looking.
Due to the covid restrictions we are not really able to get inside and see the community, but the staff members are very friendly and when it comes to the care services we do believe they are doing the best that they can. When we were able to visit the meals did seem to be okay, and they will call us to tell us our loved one is having fun with whatever they are doing that day. We do get pictures of our loved one coloring and watching movies.
The community has always treated the resident and myself with dignity. They take care of the residents, and add purpose to the resident as well. I've already recommended this community to others.
Impressed. Bright and clean. Very attractive. Would be a good choice. Not quite ready yet.
They are a good place. They are cost effective. The do a good job taking care of the resident and the family. When hospice comes in they do a poor job with communication to the family. The food was good. Layout of community and room sizes are great. We had a good experience up until hospice came in and then at that point they never let me know what was going on with my mom.
Staff is friendly. Difficult to get maintenance to fix temperature problem. Clothes get mixed up.
We moved my father-in-law into this community. He had a short experience but they were very nice and they were good with what they provided for my dad.
My dad has been at Brookdale just over a month and has adjusted very well. The staff is very attentive to his needs, and to the needs of the family members who are sometimes more than his. It is a hard decision when realizing that the best thing for a parent it not to have them at home and them finding a place that you trust to care for them. Nurses, doctors, techs and activity directors have all taken the time to learn about him and take time to understand his needs and his interests. They are also sensitive to his needs and to our needs and do not hesitates to involve us when needed or let us be involved when we need it. Do we want him at home, yes. Is that what is best for everyone, no. He is where he needs to be and he does seem to be happy. He is still very important and they work with us to let him know that each and every day.
Facility less than 3 years old, very clean and well-kept. Great activities and programming for residents.
My dad is doing well since moving into Brookdale Winter Haven. He does not currently participate in any activities but they do have a lot available. We had a chance to try the food and I thought it was good. The staff are nice and attentive to him and the family. The community is kept clean inside and out.
We just recently put my Dad at Brookdale Memory Care in Winter Haven, FL and the staff that we met were great. They answered all our questions and treated my Dad with respect and compassion.
We began looking for a place for my brother-in-law to live once we realized that we were not able to care for him properly. Brookdale was one of our first visits because it is nearer to our home. Our first visit told us that we had probably found what we were looking for. The facility is beautiful, the staff is very knowledgeable, and everyone there is kind and helpful to the residents. Once Richard moved in, they made it their goal to see that he was happy and adjusted. Unfortunately, Richard was not able to stay long because he was hospitalized with a serious medical problem. Although Richard passed after a few weeks, Brookdale again was there to offer support and guidance during our period of grief. I would recommend Brookdale of Winter Haven to anyone who is seeking help with their loved one with memory problems.
I placed my mother here. The staff is wonderful. They go above and beyond to help the residents with their memory. I highly would recommend the Brookdale Winter Haven MC. It is a wonderful facility. There is a variety of activities. The Meals are very tasty, good, and well balanced. My overall rating of this property is 5 stars. This is a fantastic assisted living community. It is very nice. It has been a great experience.
We're very pleased with how things have gone at Clare Bridge so far. It's a lovely place, always clean and well kept, and the staff all seem very friendly and caring. Everyone is very attentive and hardworking, I've never seen anyone giving less than 100% when I have visited.
I really love this facility and the staff very skilled and committed only thing that could use improvement is I like to be notified it if my relative has taken even a minor fall both my mother and father are there they have more activities to try and keep my parents thinking processes memory refreshed and brighter which is not available at other facilities my mother has Alzheimer's my father has dementia both different but both treated with respect at this facility
Staff favorite words are i dont know (idk).Missing othes toiletries. Found dads meds on floor in pocketz. Missinv foot doctor appt now has incectjon between toes. Cant find diabegic testing supplies shen regular nurse .absent. upcharges while advised all care was flat fee. Deplorable nonchalant attitude of management
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