Brookdale Winston-Salem

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We toured Brookdale and they were very thorough with us and went over every little thing. We did not choose it because my parents would have been in the same room and they had different sleeping schedules, so we needed an apartment with separate rooms for them.

We chose Brookdale Winston because our interaction with the staff was key when we were looking. they were very kind, warm, and the way they talked about their residents and they were open to have us talk to other family members. My mom had a big room with a roommate, we were very pleased with the physical environment of the facility as well as her individual room. it had a lot of space and natural light. We felt like we were part of a team, they valued our input and wanted us to reach out as much as we were comfortable with. They never discouraged us from visits and gave many opportunities for zoom calls and porch visits. I would highly recommend.

Rating questions answered above.

They would not accept my father because of his disability and advanced dementia after we were already told we would be accepted. Felt like we were dealing with a used car sales person instead of a trustworthy representative of this company. Total waste of my family’s time. Would not recommend.

Once we dropped off our loved one at this facility, we were told not to come back within 4-5 days, they didn't want any contact. That evening we were expecting a call from them to see how he was doing, but we never received a phone call. That next morning we got a phone call from the staff saying he was on the floor and asked if we needed to call the EMS. He was in this facility for one day and ended up passing a week later. We didn't get a lot of information from the administrator or from the nursing staff as to why the communication was lacking. We would not recommend this facility. We do not think they were true to their promises, what they said and what they did were to completely different things.

This was our only option to put dad first. The staff do not seem to know how to care for Alzheimer's and dementia. At meal time, they are more concerned about cleaning up and being done with the meal time, than if the residents are eating or even finished. They take up the plates so fast. They only offer water and lemonade. Some of the staff would not say nice things to the residents and were mean. The staff would sit in the living area with the residents and barely interact with them. They would laugh at them, including my dad. I would never recommend this place. The only nice thing was the view from dad's room. This is a bad place.

Very nice, enjoyed seeing the interaction among residents. Liked that [name removed] asked about [name removed] and her needs, very resident centered.

I have no complaints of how things are going for my loved one since she has made the move into this community. The staff have made sure to provide her with excellent quality of care and are always so friendly to the family when we come to visit. The property is very well maintained and always kept clean for all of the residents. She has had no issues with the meals and enjoys participating in some of the activities with the other residents. Overall it has been the perfect fit and I would recommend it to anyone interested.

Loved this property!! Staff is friendly and happy to be working there. Spoke to several residents and they were happy to share their very positive opinions of the place. It is bright and has a very homey feeling. Hoping that my relative can find a place there.

I like the care that my wife is getting from this community. The staff is very helpful. The menu is appealing. They do offer for my wife to participate in the activities with the other residents when possible. We would recommend this community for the care of a loved one. The community is very patient with the needs for my wife's care.