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Brookdale Winston-Salem

275 South Peace Haven Road, Winston-Salem, NC 27104

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Brookdale Winston-Salem community exterior
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street view of Brookdale Winston-Salem
Anonymous - Loved one of resident/client
5.0
A great place for loved ones

We really like the smaller scale of the community, it worked out well for our loved one. The staff members were amazing to us, everyone was always very friendly and very caring. Based on our experience we would absolutely recommend Brookdale Winston-Salem to other families.... Read more

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About the facility Brookdale Winston-Salem

At Brookdale Winston-Salem, seniors in need of memory care are able to thrive in a safe and familiar environment. With easy-to-navigate floor plans, soothing colors, and even more dementia-friendly details, you can rest easier in this calm and supportive community. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to an emergency. The dementia-trained team understands the ins and outs of memory care and assists residents with varying abilities and cognitive levels. Brookdale Winston-Salem utilizes the Clare Bridge program to help residents thrive. The program encompasses a person-centered and structured approach to memory care. Through gentle guidance and reminders, residents find support in daily activities such as gardening, kitchen work, and other activities that help them flourish and allow them to use their skills and talents. In addition to care, many residents look forward to freshly prepared meals each day and assistance with housekeeping, as well as lawn and home maintenance.

Less chores to do means more time for you! Book an appointment at the on-site beauty and barber shop or enjoy your favorite beverage in the cozy fireside living room. The surrounding area also includes some beautiful views to soak in. Located in...

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Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Winston-Salem is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Winston-Salem

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Winston-Salem

Community Details at Brookdale Winston-Salem

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews

for Brookdale Winston-Salem
3.7(26 reviews)
Write a Review
Cleanliness

3.9

Friendliness

3.9

Meals & Dining

4.4

Care Services

3.5

Activities

3.5

Staff

3.8

Value for Cost

3.5

Overall Experience
11
7
2
1
5
Date Submitted
4
6
9
Reviewer
0
15
11
0
Care Received
26
1-20 of 26 reviews
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5.0
Anonymous - Loved one of resident/client
Memory Care
February 2, 2023
Verified Review
A great place for loved ones

We really like the smaller scale of the community, it worked out well for our loved one. The staff members were amazing to us, everyone was always very friendly and very caring. Based on our experience we would absolutely recommend Brookdale Winston-Salem to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
Amanda G - Loved one of resident/client
Memory Care
December 28, 2022
Not good…

We paid more than [amount removed] a month, housekeeping was sporadic,, food left on my mom’s floor in her room for weeks. I would wait sometimes 10 minutes to get buzzed in, nobody would know where my mom was. My mom’s clothing was gone, she’d be wearing other residents clothing. She didn’t have her hair washed for at least 3 weeks. Several residents begged for water from visitors, very sad.

Cleanliness

2

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

1

Staff

2

Value for Cost

1

Response from Brookdale Winston-Salem

December 30, 2022

We appreciate you taking the time to share your feedback and are sorry to hear we did not meet your expectations. Our staff is committed to providing the highest-quality service and care for each resident and we will share your concerns with our management team for review.


5.0
Barbara - Loved one of resident/client
Memory Care
December 6, 2022
Verified Review
Excellent Care

I find that the staff is very attentive to the patients. They're very friendly to visitors coming in, and they know who you are typically. I see the same faces there among the staff, which is reassuring to me. My mother seems as happy as a person can be when they're in a community such as that. It's not the ideal living arrangement for anyone, but she's relatively happy all things considered since she can't be at home. I've been very pleased with what has happened at Brookdale in terms of her care.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

3

Staff

5

Value for Cost

5


0.5
KV - Loved one of resident/client
Memory Care
September 21, 2022
Verified Review
Not Recommended

I wouldn't recommend this community to anyone for their loved one's. They sent my loved on to the hospital the first day. The staff member called me from their home during the day, to let me know they were sending my loved one to the hospital due to being combative. The administrator stated that they were doing an emergency discharge, and then I wasn't able to get my money back for over a month.

Cleanliness

3

Friendliness

3

Meals & Dining

No data collected

Care Services

0.5

Activities

No data collected

Staff

0.5

Value for Cost

0.5

Response from Brookdale Winston-Salem

September 26, 2022

Thank you for taking the time to provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.


5.0
anonymous - Loved one of resident/client
Memory Care
April 7, 2022
Verified Review
Brookdale Winston-Salem review

The administration team and the executive team are all very consciousness with their own staff team and the residents living there. The staff and the community itself is very well designed and even with current circumstance making things more difficult at times the staff are doing they best that they can. The activities that they list and what they follow through with don't always match up. We understand the activities depend on the number of participates but we would to see more engaging activities. However the staff are still very attentive to the resident's and are very loving and kind. Based on our experience so far we would recommend this community to others.

Cleanliness

3

Friendliness

5

Meals & Dining

4

Care Services

4.5

Activities

3

Staff

5

Value for Cost

4


5.0
E.S. - Toured community
Memory Care
February 17, 2022
Verified Review
tour of Brookdale

we toured this community and liked it a lot. we loved the people there, but it was just too far away for our loved one and other family members.


5.0
N S - Loved one of resident/client
Memory Care
October 11, 2021
Verified Review
Peace of Mind

The community is friendly, willing to help the residents, and they are concerned as well. Some of the activities available are dance, walking, art classes, bingo, and more are available for the residents to choose from.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
May 5, 2021
Verified Review
Tour of Brookdale

We toured Brookdale and they were very thorough with us and went over every little thing. We did not choose it because my parents would have been in the same room and they had different sleeping schedules, so we needed an apartment with separate rooms for them.


5.0
Lisa M - Loved one of resident/client
Memory Care
March 9, 2021
Verified Review
Perfect fit for mom

We chose Brookdale Winston because our interaction with the staff was key when we were looking. they were very kind, warm, and the way they talked about their residents and they were open to have us talk to other family members. My mom had a big room with a roommate, we were very pleased with the physical environment of the facility as well as her individual room. it had a lot of space and natural light. We felt like we were part of a team, they valued our input and wanted us to reach out as much as we were comfortable with. They never discouraged us from visits and gave many opportunities for zoom calls and porch visits. I would highly recommend.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4.5

Activities

5

Staff

No data collected

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Memory Care
January 7, 2021
Verified Review

Rating questions answered above.

Cleanliness

4

Friendliness

4

Meals & Dining

No data collected

Care Services

3

Activities

3

Staff

4

Value for Cost

5


0.5
anonymous - Toured community
Memory Care
September 22, 2020
Is this really “Memory Care”?

They would not accept my father because of his disability and advanced dementia after we were already told we would be accepted. Felt like we were dealing with a used car sales person instead of a trustworthy representative of this company. Total waste of my family’s time. Would not recommend.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


1.0
Angela Thomas and Shelby Easley - Loved one of resident/client
Memory Care
August 27, 2020
Verified Review
Would not recommend

Once we dropped off our loved one at this facility, we were told not to come back within 4-5 days, they didn't want any contact. That evening we were expecting a call from them to see how he was doing, but we never received a phone call. That next morning we got a phone call from the staff saying he was on the floor and asked if we needed to call the EMS. He was in this facility for one day and ended up passing a week later. We didn't get a lot of information from the administrator or from the nursing staff as to why the communication was lacking. We would not recommend this facility. We do not think they were true to their promises, what they said and what they did were to completely different things.

Cleanliness

4

Friendliness

2

Care Services

1

Activities

3

Value for Cost

1


1.0
anonymous - Loved one of resident/client
Memory Care
January 21, 2020
Awful Place

This was our only option to put dad first. The staff do not seem to know how to care for Alzheimer's and dementia. At meal time, they are more concerned about cleaning up and being done with the meal time, than if the residents are eating or even finished. They take up the plates so fast. They only offer water and lemonade. Some of the staff would not say nice things to the residents and were mean. The staff would sit in the living area with the residents and barely interact with them. They would laugh at them, including my dad. I would never recommend this place. The only nice thing was the view from dad's room. This is a bad place.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


4.0
anonymous - Toured community
Memory Care
December 3, 2018

Very nice, enjoyed seeing the interaction among residents. Liked that [name removed] asked about [name removed] and her needs, very resident centered.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Memory Care
September 5, 2017
Verified Review
Clean Community!!

I have no complaints of how things are going for my loved one since she has made the move into this community. The staff have made sure to provide her with excellent quality of care and are always so friendly to the family when we come to visit. The property is very well maintained and always kept clean for all of the residents. She has had no issues with the meals and enjoys participating in some of the activities with the other residents. Overall it has been the perfect fit and I would recommend it to anyone interested.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Toured community
Memory Care
August 7, 2017

Loved this property!! Staff is friendly and happy to be working there. Spoke to several residents and they were happy to share their very positive opinions of the place. It is bright and has a very homey feeling. Hoping that my relative can find a place there.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Memory Care
July 19, 2017
Verified Review
Care and patience

I like the care that my wife is getting from this community. The staff is very helpful. The menu is appealing. They do offer for my wife to participate in the activities with the other residents when possible. We would recommend this community for the care of a loved one. The community is very patient with the needs for my wife's care.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
June 24, 2017

Really liked everything I saw and heard. Brookdale has a homey look and feel. Staff very engaging and friendly with residents and visitors.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
May 19, 2017
Verified Review

Brookdale was our first choice, then we found that my dad does not need the full memory care. They had an a la carte billing that I didn't want to worry about every month. It was a good tour but I thought the women was a little too chatty, it felt kind of like a hard sale.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


2.0
robin vanhoy - Loved one of resident/client
Memory Care
April 30, 2017
Verified Review
1st week not a pleasant experience due to a lot of issues concerning care of my mom

Using personal items excessively for others, loss of clothes and not cleaning, mom hurt her elbow on thursday, go in Friday blood still on bathroom floor and blood and poop on bed clothes and no one knows what happen or anything about it, but she had a bandaid on it, this not the way to start out, very dis pleased

Cleanliness

4

Friendliness

4

Care Services

1

Activities

2

Value for Cost

2


Viewing 1-20 out of 26 reviews

Neighborhood around Brookdale Winston-Salem

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Winston-Salem

Brookdale Winston-Salem offers Studio and Semi-Private. Learn more.

Brookdale Winston-Salem has received an average review rating of 3.7 based on 26 reviews. See all reviews.

Call (336) 659-7797 to reach a resident at Brookdale Winston-Salem.

To reach a resident at Brookdale Winston-Salem call: (336) 659-7797



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.