Brookdale Winston-Salem

We really like the smaller scale of the community, it worked out well for our loved one. The staff members were amazing to us, everyone was always very friendly and very caring. Based on our experience we would absolutely recommend Brookdale Winston-Salem to other families.

We paid more than [amount removed] a month, housekeeping was sporadic,, food left on my mom’s floor in her room for weeks. I would wait sometimes 10 minutes to get buzzed in, nobody would know where my mom was. My mom’s clothing was gone, she’d be wearing other residents clothing. She didn’t have her hair washed for at least 3 weeks. Several residents begged for water from visitors, very sad.

I find that the staff is very attentive to the patients. They're very friendly to visitors coming in, and they know who you are typically. I see the same faces there among the staff, which is reassuring to me. My mother seems as happy as a person can be when they're in a community such as that. It's not the ideal living arrangement for anyone, but she's relatively happy all things considered since she can't be at home. I've been very pleased with what has happened at Brookdale in terms of her care.

I wouldn't recommend this community to anyone for their loved one's. They sent my loved on to the hospital the first day. The staff member called me from their home during the day, to let me know they were sending my loved one to the hospital due to being combative. The administrator stated that they were doing an emergency discharge, and then I wasn't able to get my money back for over a month.

The administration team and the executive team are all very consciousness with their own staff team and the residents living there. The staff and the community itself is very well designed and even with current circumstance making things more difficult at times the staff are doing they best that they can. The activities that they list and what they follow through with don't always match up. We understand the activities depend on the number of participates but we would to see more engaging activities. However the staff are still very attentive to the resident's and are very loving and kind. Based on our experience so far we would recommend this community to others.

The community is friendly, willing to help the residents, and they are concerned as well. Some of the activities available are dance, walking, art classes, bingo, and more are available for the residents to choose from.

We chose Brookdale Winston because our interaction with the staff was key when we were looking. they were very kind, warm, and the way they talked about their residents and they were open to have us talk to other family members. My mom had a big room with a roommate, we were very pleased with the physical environment of the facility as well as her individual room. it had a lot of space and natural light. We felt like we were part of a team, they valued our input and wanted us to reach out as much as we were comfortable with. They never discouraged us from visits and gave many opportunities for zoom calls and porch visits. I would highly recommend.

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They would not accept my father because of his disability and advanced dementia after we were already told we would be accepted. Felt like we were dealing with a used car sales person instead of a trustworthy representative of this company. Total waste of my family’s time. Would not recommend.

Once we dropped off our loved one at this facility, we were told not to come back within 4-5 days, they didn't want any contact. That evening we were expecting a call from them to see how he was doing, but we never received a phone call. That next morning we got a phone call from the staff saying he was on the floor and asked if we needed to call the EMS. He was in this facility for one day and ended up passing a week later. We didn't get a lot of information from the administrator or from the nursing staff as to why the communication was lacking. We would not recommend this facility. We do not think they were true to their promises, what they said and what they did were to completely different things.

This was our only option to put dad first. The staff do not seem to know how to care for Alzheimer's and dementia. At meal time, they are more concerned about cleaning up and being done with the meal time, than if the residents are eating or even finished. They take up the plates so fast. They only offer water and lemonade. Some of the staff would not say nice things to the residents and were mean. The staff would sit in the living area with the residents and barely interact with them. They would laugh at them, including my dad. I would never recommend this place. The only nice thing was the view from dad's room. This is a bad place.

Very nice, enjoyed seeing the interaction among residents. Liked that [name removed] asked about [name removed] and her needs, very resident centered.

I have no complaints of how things are going for my loved one since she has made the move into this community. The staff have made sure to provide her with excellent quality of care and are always so friendly to the family when we come to visit. The property is very well maintained and always kept clean for all of the residents. She has had no issues with the meals and enjoys participating in some of the activities with the other residents. Overall it has been the perfect fit and I would recommend it to anyone interested.

Loved this property!! Staff is friendly and happy to be working there. Spoke to several residents and they were happy to share their very positive opinions of the place. It is bright and has a very homey feeling. Hoping that my relative can find a place there.

I like the care that my wife is getting from this community. The staff is very helpful. The menu is appealing. They do offer for my wife to participate in the activities with the other residents when possible. We would recommend this community for the care of a loved one. The community is very patient with the needs for my wife's care.

Really liked everything I saw and heard. Brookdale has a homey look and feel. Staff very engaging and friendly with residents and visitors.

Brookdale was our first choice, then we found that my dad does not need the full memory care. They had an a la carte billing that I didn't want to worry about every month. It was a good tour but I thought the women was a little too chatty, it felt kind of like a hard sale.

Using personal items excessively for others, loss of clothes and not cleaning, mom hurt her elbow on thursday, go in Friday blood still on bathroom floor and blood and poop on bed clothes and no one knows what happen or anything about it, but she had a bandaid on it, this not the way to start out, very dis pleased