Brookdale Troy (MC)

I would recommend to find somewhere else. The staffing issue has not been the easiest to deal with. The care services lack due to the staffing issue. They are great when there are staff however, every time I go there is a new nurse and it would be better to have some stability and the same nurse.

Our family was able to have an in person tour and the tour was nice but they only showed us the memory care side and our loved one had mild dementia. Another community was willing to accept our loved on but on the assisted living side, which we thought would be a better living situation for them.

The community is clean and friendly. The staff seem to work with you. The community is short of staff, and sometimes they can't get all the residents to activities. They try the best they can to assist the residents.

My father was only at Brookdale for a month before he passed away. My family and I were very pleased we placed my dad there because the staff was very efficient. Kudos to Asia, the wonderful nurse, Brookdale is fortunate to have. [Name removed] was compassionate and helped us every step of the way.

Horrible,moved out loved one memory care.Staff day,am some on phones,patients ignored mocked and laughed at,director had knwledge of ignored,feeders ignored not fed sat 40 minutes before getting fed bite of food and not sit down with.Poor reaidents ignored when asking for drink or go to broom moved out.

No matter how many times I've explained food preferences, there continues to be a problem meeting them. An infection was not noticed until a fall caused a trip to the hospital and then a stay at Heartland where better care could be given. Desk people were not prepared to accept monthly payments. Communication in general is a problem. Basic needs were met.

Do not let your loved one live here. The director has no control over her staff. Residents are unkempt and unclean. The shower room where they bath residents is disgusting. Food is terrible.

We toured quite a few communities and this one was very similar to all the others we looked at. The staff was very friendly and nice gave us very good information. The community was clean looked very good. They had a secure outside area for the residents to roam if they wanted.

This community and its staff are terrible. The person at the front desk is terrible, she's extremely unfriendly and rude when guesses come to visit and they stop at the front desk to sign-in, She makes a terrible impression and it goes downhill from there. This community is very poorly managed, it is [Removed], smells and the residents have to ask for things like toilet paper and then they're given just 1 roll. I made the mistake of using the public restroom and it was absolutely horrible inside [Removed] and who knows when it was cleaned last. It did not take me long to move my mother out of this community.

I did not have any problems during my tour of this community. My tour went well overall, and the experience was a nice one. The community looked nice, and everything was nice, and clean. The staff I met was kind, and helpful. It was not the one for us, but my tour was a good one.

I couldn't be any more satisfied with this community. My mother is doing wonderful since her move here. The staff is great. They are very caring, and proactive. The community is nice, and clean. They offer nice meals, and good activities. This is a community I would recommend, my mom is well here.

We spent a good deal of time visiting memory care facilities, and Brookdale was always our first choice. The location, the activities, the menus, and the dignity shown by all staff has been absolutely great. We are a large family, and that has caused some communication issues to arise. Specifically, when we became aware of our loved one's dementia, the ability to take care of medications was still intact; however, we did not pay attention to the service charge for medication oversight--unfortunately, when our loved one was re-evaluated for admission, it was determined by all that this service was needed. It is very important to be aware of all charges so that you can budget appropriately. I really like how their Facebook page is kept current, and I can see my loved one participating in activities!

My tour of this community was a nice one, everything went well. The community looked great. From what I saw the community appeared to be well maintained. The staff was kind, and informative. My questions were answered. The experience went well, but their rates were too expensive for our budget.

I am very pleased with the care that my spouse is receiving at Brookdale. The staff is most pleasant. He is always clean and so is his room.

Wonderful care and place. Staff is very friendly. Matters are taken care of.

I have been very happy with the care my mother receives at Brookdale. The staff is attentive and caring. Anytime any issues have arisen with Mom, they notify me immediately and provide great support in finding a solution. The programming is well focused on the abilities and attention level of the residents. We consider ourselves fortunate to be a part of the Brookdale family.

FOOD IS TERRIBLE,TRY PUTTING SOME GRAVY ON THE MASHED POTATOES. NO CONDIMENTS, WATER IS THEIR DRINK. YOU DO NOT HAVE A CHOICE OF HAMBURGER OR HOT DOG, HAMBURGER IS TOO EXPENSIVE. HOW ABOUT SOME SOFT BUTTER. FOOD IS CORPORATE RUN SWILL. TODAY THEY SERVED, AT LEAST A WEEK OLD PULLED CHIKEN. DRY AND STRINGY, CHOAKABLE. THESE ARE HUMAN BEINGS, TRY MAKING THEIR MEALS EDIBLE.

I think the staff at Clare Bridge of Troy can maybe improve on more engagement with the people that are trying to be cared for, like with the different units. I thought that the food was on the good side though.

We've only been here a few weeks, but so far our experience with Clare Bridge of Troy has been a good one! The facility itself is very nice, I like the layout, and they do a great job keeping things clean. The staff is friendly and professional, and they do a great job looking after the people who live here.

This was a lot more reasonable in price. It's a very cute place. It was a tad isolating there. There is no speaker in the room, nobody would hear her. It's a very well run facility. There's a little area that looks like a town. They keep everything locked up. They call it assisted living for the memory impaired, but it's more like a nursing home. It's very fancy, very clean, and very impressive. They do work with the residents. They have different rooms where they can do things together.