Brookdale San Marcos

Brookdale San Marcos is an updated nice looking community, we feel our loved one is very safe there and everyone we have dealt with so far has been very pleasant to work with. We would absolutely recommend this community to other families based on our experience so far.

These guys are amazing. They call me for everything. My mom said she would never go to assisted living, but she is so happy, and has been there for 6 months. She's not stressed out, and is an entirely different person. They take care of her, and they have lots of activities. She enjoys the art work activity, and enjoys the activies so much, she cried when she missed an activity on the Fourth of July.

This is our first experience with finding an assisted living community for a family member. With guidance from "A Place for Mom," we visited and researched several facilities and selected Brookdale San Marcos. We had a positive, comfortable feeling about Brookdale San Marcos, but had no idea what to expect. Our family member has been there only a couple months, but our experience has been positive. As he has settled in to his new home, we have found the staff to be genuinely friendly, helpful and accommodating. He moved from Florida and his flight was delayed. We arrived at San Marcos at 1:00am, and the staff warmly greeted him and assisted us in making him comfortable in his new room. He has commented on several occasions how friendly and helpful everyone is. This has been a challenging transition, but the staff and personnel care he is receiving has removed much of the stress from the process. He has stated that he really likes and is very happy with his new home. He has a bit of a walk to the dining room, but says the food is well worth the journey. It has exceeded his expectations. From our perspective, Brookdale San Marcos has been everything we hoped it would be. From being greeted at the front desk upon arrival, to the care providers and dining room workers, the environment seems warm and cheerful. The staff has been responsive and helpful. As our family member has settled in, the nursing team and management has expeditiously addressed and resolved our concerns. Overall our experience has been positive and we are happy our family member thrives at Brookdale San Marcos.

Our experience has been really good so far, the staff team there are very personable and the maintenance team who assisted us with our move has been extremely helpful. They have good activities and our loved one likes the way they orchestrate the dining service even though they are still adjusting to that cafeteria style service. It is a nice and clean operation they have going on. There are good activities and we really appreciate how they introduce the residents to new people each day, they do a very good job of that

Their units are beautiful, they are large and spacious and very nice. The staff have been great and are always super friendly. The biggest complaint I have heard from her has been with the food. The meals are good just very monotonous, they could use more variety on their menu. Overall I would recommend Brookdale San Marcos to other families.

Our family had an in person tour and it was a very nice community but just to big

Definitely check it out its been a very positive choice that mom has made. Mom is happy that is most important,

The workers and the aids are very caring, they do not yell at our loved one or the residents, they treat the residents very nicely. Everyone is just extremely friendly, they always greet us when we come to visit. There is a beautiful garden, a putting green on the inside its amazing. There are so many activities for the residents. The community is very personalized, we could not of chosen better, we are just over the moon happy. All of the rooms have a patio balcony which gives them that sense of California living. The dining room is two stories, with tablecloth linens. It is very bright, light and beautiful with the chandeliers.

Re: [name removed] mom had to move out for more advances care in July. he was with Brookdale for 3 years & it was so right for her. From the first week she told us "i think i'm going to live it here" and she did. The caregivers & nurses were wonderful - she often called -them "sweetie" in thanking them for their services & attention to her. Brookdale made the move out so easy and were fair to us. (only criticism 0 food could have been better)

These have been challenging times during the pandemic, yet the team has risen with strength and grace, I truly value this. Thank you for the genuine care and concern regarding my mom and her fellow senior residents.

To the team at Brookdale San Marcos, thank you for all your care of us. This is my 5th year here and I feel like I have two families.

I see many wondrous things while living here and know how blessed we residents are. For we are being loved and cared for by fantastic staff and great administrators. Simply put.. WOW. Thank you to the Brookdale team.

Living here at Brookdale has given me many things to be thankful for. Everyone that works here is very friendly and I can't believe they remember everyone's name! I am also thankful that during this pandemic I have felt very safe. Brookdale has been so good at following the rules and regulations to keep us healthy.

Thank you to all your Brookdale staff! We are so grateful for your kindness, compassion, and service. We especially appreciate your dedication in light of the constantly draining Covid-19 protocols... and the empathy required for your residents. You are all heroes!

Thank you to all of the staff at Brookdale San Marcos for always taking care of [name removed].

Can't ever thank the team enough for all you do!! You have been a true god send to me.

We are so happy that our loved one is there at Brookdale San Marcos! As the POA for [name removed], I am continually impressed by the care, compassion, and thoughtfulness exhibited by all staff! There are too many instances to list but we know he can be a handful. We will always be grateful for their commitment and compassion for [name removed].

Thank you so much for all the care you give to my mom especially during this crazy covid year. We appreciate you all so much as does mom!

Our family was able to do an in person tour and the facility was very nice. Our overall experience was very good, the communication was straight forward and the property was kept very clean.

The food is pretty horrible, I wish I wouldn't have moved my loved one here because of this. The service for the food isn't good. I've had better experiences else where, and wouldn't recommend this community to others. The community seems unorganized lacks professional approach.