Brookdale San Marcos

Some of the staff members would rate a 4 on the scale, but others would rate more like a 2. The quality of care services is mixed as well.. For the activities, we just got a new person so it is too soon to tell. The location of the activities is difficult and notification regarding activities is poor.

Mom moved in four months ago. At first things were fine. Unfortunately things have been deteriorating. Small things like a broken toilet seat and vertical blinds that have never worked have not been repaired despite numerous requests. The facility had both flooding and a fire. Now they are raising the prices to compensate for that. Staff who have been there a long time have left. Also, there is no longer any transportation available for shopping or groceries. Food options in the dining room have been limited. Mom wants to leave. I don’t blame her. We will be looking into other facilities. So disappointing.

The staff was great to deal with. They were kind and respectful to my mother. The residents seemed to be content in their daily experience. They seemed to be happy there. Housekeeping was great, there were not any issues. The only communication problems stemmed from us not knowing the questions to ask. The whole process is hard because there really is no guide to it all. You really figure it out on the fly. Each situation is unique and everyone's ability to deal with it is different. The move in and out was easy. There are carts to use and maintenance people to help if needed. Overall our experience with Brookdale San Marcos was top notch. We were very satisfied with the whole process. To the point that we even moved her into another Brookdale facility in Pennsylvania to have her closer to us. We have found that we are very happy with it here as well. I believe Brookdale must have some magic in choosing their staff. I have not met more caring people doing this work. We have highly recommended Brookdale San Marcos to anyone we know looking for Senior Living Assistance.

Nice area, economic and clean. We picked this community because they had a 1st floor unit with access to grassy area for her dog. It was also close proximity to me.

Everything is great there ot enough things to do activities I would suggest creating a movie theater which would show a movie at 2 and 6 every day. I think people would love it and it would be inexpensive

I think making a decision to move here was based on my changing health and well- being. I knew i could no longer live alone,and found that moving here has been a good decision because I have support and I have met a lot of really nice people. My friends from before have all noticed a change in me as well. I am more outgoing and am happy with my positive changes. The dining here is great I have gone from an unhealthy low weight to gaining back and looking healthy

Overall, my experience has been very pleasant. i was going downhill where I was living before. Now I am thriving. I have gained back 10 pounds, whereas before I was losing weight. The dining room staff here is very helpful and friendly. They help me order meals and assist in choosing substitutions. The meals are delivered promptly. Most of the meals are very tasty and a few are not. The ladies that shower me are very caring. They apply lotion after the shower, then help me get dressed. I am trying new experiences and making new friends. I would recommend this facility as a friendly, growing environment.

Brookdales staff and residents Are very nice. They have a nice range of activities, with Bingo, classes, card groups and discussions. There’s something for everyone. The residents are very social and always getting together.

My experience s vast. I’ve been here for one year. in and out of therapy at different facilities, Brookdale is the best, things run on time and are orignized. Brookdale is the best. Everything here is on time

I’ve been living here for 13 years. I really like it here but there’s not enough to do on the weekends. The food has been very good lately. The chef is going to add Indonesian food because sometimes we need a little more spice.

Brookdale San Marcos has been the "High Point" of my retirement thus far. In the eighteen months that I've been here I have been very impressed with the delicious meals served in the dining room, the efficient, helpful staff (main desk, servers in the dining room, van/bus drivers, etc) and personal who clean the rooms. As I said above....A great place to live!

It’s a pleasant place to live with real friendly people. There is some strife with the residents, but the associates are real quality people. I used to own my own business and know good employees when I meet them. Note: resident was assisted due to age and has no email. Email provided is the Programs coordinator

My room is too hot year round. Great library. Finally have good medical care with [removed]. Good Doctor now. She is working on getting me a free walker. Living space is on the third floor but perhaps I could get a chance to choose differently, I am not happy on the third floor and soggy wet floors in certain places. Room is TOO HOT!! I felt that I was only shown a room that had been assigned to me by the market director, no alternatives were shown for me to choose from!! I didn't know I had a choice of my living quarters. Happy that there is a pool to swim in. The room is too hot!! I desire a cooler and a warmer room in winter!

I'm very pleased and content to be a resident here at San Marcos Brookdale. After checking out other retirement homes for myself I found San Marcos Brookdale . I have a comfortable room, good view. The food is tasty and well prepared. The help is wonderful and caring. I tell my sons that Im very pleased and comfortable here. Thank-you

Been here for about 2 years. There are things I like about it, and things I don’t like about it. There are employees I like and some that I don’t care for too much. But that would probably be true of any place. The food is healthy but could use a little more variety.

n/a. Resident was given assistance in creating a review and did not want to comment any further regarding Brookdale San Marcos. Assistance was given by myself, [name removed]-Resident Programs Coordinator.

Overall, this was an excellent experience for our family and loved one. The staff communication was good, they were responsive to our questions and concerns. They provide great care for our loved one. I would highly recommend Seaport Hospice. Brookdale worked well with this hospice team.

We toured with Brookdale San Marcos nd it was a happening place. Too me, it would've been a bit too overwhelming for my mom. They seemed to be more active seniors than my mom was.

Food is awful and meal times are incredibly limited My mom hates it. They had a huge fire months ago and the construction is hardly professing. Most staff is friendly but admins are not. My mom feel and they left her on the ground for 45 min which itself injured her. Meals again are horrific. Doesn't really participate and there is minimal effort to integrate her .

Since moving in, I've been pleasantly surprised at home easy it has been to make a major life change. The setting, staff, amenities, food and other residents made like here wonderful. The setting is beautiful. Close to shopping, churches etc. Something for everyone