Brookdale Plymouth

I really liked Brookdale Plymouth. I liked the director, who spent time with me and took me on a tour. I could see the activities director rounding up the residents for activities. He was very outgoing and included everyone. And I saw him bringing everyone back in wheelchairs and with walkers. I was really impressed with him! I chose a place that was closer in proximity to where I live and therefore easier to visit. Hindsight is 20/20, but I wish I had based my decision on other more important aspects of a community.

My loved one is as content as she can be. My loved one is well taken care of. I would recommend that you check this facility out and see how you feel about it. They normally have everything clean all of the time, my loved ones bathroom looked like it needed some up keep but normally things are clean and well.

This is a good place to put someone. It is a smaller community, and only deals with memory care issues. The staff is caring.

The staff was very friendly and everyone was very helpful I would definitely recommend this community to others, The community made the move-in process very easy

Brookdale was terrible. My dad was there for 1 week and had to be taken to the hospital for being over medicated and severely dehydrated. He was filthy,and so was his room. He had fecal matter under his nails and on the wall by his bed. He hadn't been shaved and there was food in his beard. My dad never recovered from the dehydration and died a little over a week later. Brookdale is a terrible place!!!!

Brookdale definitely over-promised services. The best thing I can say about Brookdale Plymouth is that the staff is very friendly and smile a lot. The Activities Director is also fabulous and my mom really likes him. However, my mom doesn't understand most of the rest of the staff because of the language barrier (a lot of the staff have thick accents and I myself even have a hard time understanding what they are telling me). The thing that bothers me the most about Brookdale Plymouth is that my mom is paying $461/month extra for dressing/grooming assistance, but she rarely gets assistance. Mind you my mom tells the staff that she doesn't need assistance, but this is not the case. I was told by the Director that the staff are trained to "re-approach" when encountering resistance. I just don't see that happening at all with my mom's care. For example, I've noticed that my mom wears the same dirty clothes for days in row. Where is the "assistance" from the staff in getting her to change her clothes? I also have noticed that my mom sleeps in her clothes many nights. Again, where is the assistance from the staff in getting my mom into her pajamas? Same thing with the showers. My mom pays $173/month extra for assistance with bathing two times a week. After two months I learned that my mom had only taken 1 bath since arriving. (I have no idea why I wasn't informed of this sooner.) I learned that my mom was refusing the shower and that the staff were unable to get my mom to take one. The solution was for me to be there when it's a bath/shower night. Another very bad issue is the cleaning of the rooms (or lack there-of) There is very little cleaning done (if any) of my mom's room. I wind up cleaning and vacuuming once a week. The Director is very nice but appears to constantly give me lip service ("that shouldn't have happened"; "we are retraining/re-educating our staff", etc.). My mom's clothes and bed linens often get lost. (2 sets of sheets have disappeared). From what I understand, this is common at all memory care facilities. Brookdale promised me that I could be the "daughter" again (instead of my mom's caretaker). Unfortunately that hasn't happened. I launder my mom's clothes and bed linens, I am the one to convince my mom to take a shower, I am the one who is cleaning my mom's room, etc.. I still feel like the care-taker. Having provided mostly negative feedback above, I can say that I feel my mom is safe at Brookdale Plymouth and that the staff is always willing to listen to my complaints. I have definitely had to adjust my expectations. One other good thing about Brookdale is that they allow my mom to have her cat as long as I keep the litterbox cleaned and take care of the cat. This is one of the reasons I chose Brookdale over many other places which don't allow pets.

My relative has lived at this facility over a year, and I visit her at least once a month. There is usually dried feces on her toilet seat, and I often see the same scraps of paper on the floor that were there during my previous visit, meaning the housekeeping is pretty bad. I visited last week, and there was no toilet paper in the bathroom nor any towels. At lunch, the help just put the food in front of the residents with a plop, then picked up the plates when they were done. The food wan't cut up for those needing it, so they ate with their fingers, and coffee wasn't poured until the residents yelled. Otherwise, the staff just stood around.

My wife was there for about 9 days. 3 days in, she fell. On the 9th day, she fell in the same spot and broke her leg and hasn’t been able to walk since. I guess the staff was okay, I think if the fall hadn’t taken place then it might’ve been alright. But ever since then, it’s all been downhill. The cleanliness of the facility was fine. However, after 9 days of her being there she still had on the same under clothes that she went in with. I don’t think anything had been cleaned the entire time she was there.

This is a larger community and I did not get the feeling this community would work for my loved one. I did not like the way the community was set up. The people I met were super nice and the community looked clean.

I had a tour and got to see the atmosphere of the community. It is an all memory care and they are a great facility. My mother was just not like the other residents, and since she was not at their level it was not going to be a good fit for her.

Not only have we toured Brookdale Plymouth but I have personal knowledge of the great care they provide for the residents. The staff is very friendly and attentive to the care needs of the residents. It is a very clean and welcoming environment. This community would have been our second choice, we went with a community that was strictly memory care.

We liked this community for care for my husband. The staff were wonderful and caring. The community was clean and we were happy that it was close to home. They were short staffed at times. My husband was not happy with the meals, but he likes home cooking. They do have activites for the residents, but he did not want to participate. We would recommend that other families tour this community for the care of a loved one.

Brookdale Plymouth Senior Living is working out to be an excellent choice for our mom. She is respected and treated well by ALL staff. I think the attitudes of the staff are superb in every regard, I believe we definitely made a great selection and we will be pleased for the long term Thank you [removed]

I appreciate this community the most. It is well staffed with caring people who are interacting and giving attention to the residents. I usually see 4 staff in each wing. I knew this was the place when I saw how much more space there is to move around in. There are different hallways, rooms, and the gathering area is large enough for everyone to not be stuck or shoved around. Pets are allowed, I have seen one dog here. The community is secured with a lovely, spacious courtyard, no fear of wandering. All the room have windows of a nice view outside. There is life within the community and I really like that. It is located in a nice neighborhood that is safe with low traffic.

There's a few things that they could improve. My mom says she feels like sometimes they don't have enough staff. It's also very warm in the building at 75-80 degrees.My father really enjoys when they have pianists come in but sometimes they cancel. He really enjoys the meals as well. We chose Brookdale Plymouth because of the location and we had prior experience with them in the past so we were more familiar and comfortable with the process. They also offer a very unique living space. It's indoor atrium style and we like that it allows the outdoors inside.

Mom has only been there for less than 2 weeks... She has been moved around alot..own home, my home, previous memory care unit, hospital, rehab and not Brookdale Plymouth... all in less than 3 months. and has been having some issues adjusting to this latest move. The upper staff has been really good about modifying, adjusting care plan, but as always , the staff on the ground is what makes or breaks a place... They are trying. They are caring, and concerned... but are having trouble learning just how to deal with mom... it will come... and all are committed to working with her and us her family. I think that is the right place for mom... and that we will all eventually get what we need to make it a good move.

I thought that the lady who gave my loved one and I a tour of there community was absolutely wonderful. She made sure to take her time with us and answer any questions we had in great detail. I was impressed with how clean they kept there property and how well maintained the bedrooms where kept for all of the residents. Overall was a great experience I just ended up using home health care for my mother.

The caregivers at this company have been excellent to my loved one. They are always on time to there appointment with my mother and make sure she is comfortable with the care they are providing her. They also took the time to get to know her on a personal level and I thought that was really neat that they did that. I would defiantly recommend there services to anyone looking into home health care.

After 5 hours of Sales pitch they could deal with my Dads behavior issues, they shipped him out by ambulance because they could not deal with his issues. After required assessment refused to take him back. To make matters worse I paid a full month in advance and have not received refund as he was only there 1 and half days. Do not place your parents here. Wellstead of Rogers if you have behavioral problems with your loved one.

What won us over was their small memory care and it gave me the impression that they were personable. They have extreme friendliness and they are excellent. It doesn't matter who I talk to from the manager to the server they are all fantastic. I like how they get her involved like having her sit near a group activity to watch. they sit and talk with her, and push her around the community. They understand what she likes and getting her confidence back to be her normal self.