Brookdale Magnolia

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52 Reviews

• (26)

  A Place For Mom

• (23)

  SeniorAdvisor.com

Make sure you do your research, The staff was friendly and the community was clean. I would recommend this community to others.

I would want others to know that from our experience, if the residents has a colostomy bag, they really just do not have experienced staff members for that. They are understaffed with the nurses, when we first got there everything sounded great and they said I could contact them at anytime. That was not the case, when I called they would not ever call me back. They have their own program so you have all medications transferred over, she initially had no copyas. I told them if their program would have no copay we could change her to theirs. She called back and said we could change her over and she would have no copays and that was not the case. We got billed and it took forever to get it resolved since the communication was not good. Overall, we did not have the best experience here. I think it is more suited for elderly people who are able to get up and get involved with activities, not someone who is bed ridden.

Among the reasons why we selected this facility for my father-in-law were its affordability, the friendliness and can-do spirit of the staff, the spacious room size, and the apparent satisfaction of the residents already there. We toured with [name removed], who was the most personable and knowledgeable employee to give us a tour during our journey to find assisted living for my dad-in-law. While on the tour, residents and staff alike were polite and smiling at each other, with one resident even sharing, "I love it here, and they don't pay me to say that!" The spacious one-bedroom my dad-in-law has is quite a value, as other facilities charge as much or more for a studio. The response time between when my dad-in-law pushes his pendant and a staff member comes to answer has been really good. So far, I don't think he's waited longer than 10 minutes. The first time he tried it was 3 minutes. The nursing home he transferred from had nowhere near those response times and overall lacked the politeness this staff has. Speaking of nursing home, we had just a 48-hour notice to move him when we were informed that Medicare only paid for a month.(Not sure why they couldn't have told us that from the beginning.) We had some hints he'd be let out soon, so we had stated some tours already, including at Brookdale Magnolia, in the weeks prior to his discharge. The Brookdale Magnolia staff took on so much of this hurried transition, from his assessment with their nurse, to calling the nursing home to prod them along to releasing the physicians report, to their nurse asking if she could be included via speakerphone to listen to my dad-in-law's discharge meeting to make sure she understood the care plan he would need. [Name removed] and [name removed] especially were always on top of things to let us know where things stood in the process and ask how they could help us. As stressful as the sudden move was, it would have been much worse without all their help. He has settled in more and seems to enjoy the food here much more than he did at the nursing home.