Brookdale Magnolia

Among the reasons why we selected this facility for my father-in-law were its affordability, the friendliness and can-do spirit of the staff, the spacious room size, and the apparent satisfaction of the residents already there. We toured with [name removed], who was the most personable and knowledgeable employee to give us a tour during our journey to find assisted living for my dad-in-law. While on the tour, residents and staff alike were polite and smiling at each other, with one resident even sharing, "I love it here, and they don't pay me to say that!" The spacious one-bedroom my dad-in-law has is quite a value, as other facilities charge as much or more for a studio. The response time between when my dad-in-law pushes his pendant and a staff member comes to answer has been really good. So far, I don't think he's waited longer than 10 minutes. The first time he tried it was 3 minutes. The nursing home he transferred from had nowhere near those response times and overall lacked the politeness this staff has. Speaking of nursing home, we had just a 48-hour notice to move him when we were informed that Medicare only paid for a month.(Not sure why they couldn't have told us that from the beginning.) We had some hints he'd be let out soon, so we had stated some tours already, including at Brookdale Magnolia, in the weeks prior to his discharge. The Brookdale Magnolia staff took on so much of this hurried transition, from his assessment with their nurse, to calling the nursing home to prod them along to releasing the physicians report, to their nurse asking if she could be included via speakerphone to listen to my dad-in-law's discharge meeting to make sure she understood the care plan he would need. [Name removed] and [name removed] especially were always on top of things to let us know where things stood in the process and ask how they could help us. As stressful as the sudden move was, it would have been much worse without all their help. He has settled in more and seems to enjoy the food here much more than he did at the nursing home.

This community has been everything we expected and more. They are providing my sister and I with everything we need and they treat us like queens. The whole facility just feels warm, comfy, and like we’re at home. The food is good, the menu is good, and they have an excellent chef. You can even request a special meal and they will give it to you. For activities, they offer things like live entertainment, a lot of get-togethers, bingo, poker, and bible study. I would definitely recommend this facility. They give us everything that we could want.

When we toured here, we noticed that it looked more of a run-down, old school nursing home. When you first walked in, the smell hits you and it smells exactly how you would expect it to. It seemed like all of the residents were here just waiting to [Removed]. It was an older building and there had been no renovations in a while. They really could have kept it up a little better. I know this community would have made her feel so uncomfortable. I would not recommend this facility.