Brookdale Hillsborough

This is a good community, and I would recommend the community to others for their loved ones. The billing stinks and you can't get an answer to your questions or concerns. The dinning and nursing staff communication with the family is awesome! The woman that cleans my loved one's room is fantastic, and I believe her name is [name removed]. The nurses and aides have wonderful patience with the residents.

The staff members are very friendly and have been very kind to our loved one. They are very accommodating to request and if there are any issues or concerns they look into resolving the problem. Our loved one seems to enjoy the meals and dining. They do have quite a few activities going on throughout the days like bingo, arts and crafts, church services where you can receive communion and they even bring in outside entertainments and guests. They also have a beauty shop which our loved one enjoys. Overall we are satisfied with Brookdale.

They are very friendly and I have had a very great experience. It is not the most fancy but the service and the staff are great. My loved one is not really interested in the activities and that they are not very targeted towards him. Have a lot of veterans and a men's club that they try to keep the members active with.

It when very well. My Aunt has decided to take an apartment at Brookdale.

Even with COVID they are doing a terrific job. The staff has been excellent, they are very sweet and understanding. They keep us informed on what is going on. They have great activities, our loved one is very involved in a lot of them. She sings in the choir and has made a lot of friends. They have a lot of arts and crafts, they try and do some kind of a social hour on Fridays, like an ice cream social. Recently they had an ugly Christmas sweater party. They have a big Christmas tree in the lobby and another one in the memory care unit, the place is really well decorated. The community has a nice big wrap around porch out front that our loved one enjoys walking around. The staff and residents get tested every single week, and from our understanding they have not had a positive case since April, we think they are doing a terrific job.

Brookdale looks more like a nursing home than assisted living. Upon entering, one is greeted by semi comitose clients sitting around in wheelchairs not interacting with anyone. It is a startling way to enter the facility. I think that is a big turnoff to family and friends of clients and especially to clients themselves who are not particularly sick and can carry on normal conversations with the staff. This is also why those clients do not opt to participate in the activities that are offered. Food is very bland and not every client has digestive issues and can eat a bit of spice and garlic. As people age they loose their sense of taste and smell and need a bit more stimulation. You might hear fewer complaints from them about the food if you could do that. Of course, if a doctor orders a special diet free from those things, that is a different story. Brookdale does a good job in arranging entertainment for the seniors. As for rising costs, I do wonder why it is so expensive especially for clients that do not need any special services. Those PT services are paid for by insurance anyway. I realize fire insurance for the facility is expensive, but no one gets rich working there including the administration, so where does the money go? I would like to see a breakdown of costs sometime. Was it really necessary to replace all the lobby furniture this year? The original chairs were just fine and really don't look that much different than the new ones. Those are just a few of my thoughts.

Great facility

Lovely facility except for size of rooms-very small. Pricey although fee includes room cleaning, laundry, phone, cable, Wi-Fi, meals, basic PT and OT activities, and nurse on prem. Administering medication, personal care, etc. extra. Lots of activities. Residents looked happy. Good vibes.

Minimum stay for respite care is 30 days.

This community looked nice when we visited. The staff we met were nice and the community felt warm and inviting. The main room and dinning area were just a little to big for my loved one.

The staff giving the tour did a great job they were knowledgeable and answered our questions and there seemed to be a lot of amenities for the residents living there. The rooms were a nice size and clean. I just didn't feel that my mom would fit in here.

This place for memory care is not budget friendly it was triple the amount of money that my mother in law is currently paying. The property itself was nice it was clean and everyone seemed friendly . My mother in law does need memory care and the space in that unit was very limited so that was going to be a concern for us.

Overall I have no complaints of this community they have provided my mother with excellent care and have really made her comfortable in her new living environment. They have a great menu for the residents to choose from with a wide variety of meals. They also have a great activity program offered throughout the week as well as off campus field trips. I am very pleased with everything at this facility and would defiantly recommend it

I was able to take a tour here and I thought that the community was nice. I was taken around and saw some of the residents and they seemed happy here. I just felt that this would not be a good fit for my loved one.

My mother has been at Brookdale for only two weeks but to date the facility is everything they claim to be regarding quality of care and family atmosphere. I am happy she is here but more importantly mom is beginning to accept and enjoy Brookdale as her new home.

I'm very impressed with the care and concern of Brookdale Hillsborough. The facility is clean and well planned. There are lively activities. I am grateful for the loving care my mother is receiving

My mom is moving into Brookdale today! Looked at two facilities and we felt most comfortable at Brookdale. It's smaller and the staff is friendly and seems to really care about their job. Wonderful family atmosphere. Think mom will be very happy there.