Brookdale Hickory Northeast

Our family had an in person tour experience and we would have to give it a negative. It was more much pricey to other communities we were looking at, but we do know it is skilled nursing. However the room they showed us that our loved one would be moving into, was smaller, no refrigerator or microwave and only big enough to fit a twin size bed.

There are always rooms for improvements but we do think they are doing a good job and we know they are a little short staffed. Overall our loved one says she is happy there. The staff do a good job communicating with our family, and any time we have had issues they solve it quickly. Our loved one was able to bring her own furniture into the apartment which she really liked. Also, they are pet friendly so when I come to visit I can bring my dog which makes her and the other residents so happy.

We chose Brookdale at the time mainly because of the all inclusive pricing and just the conversation with the director about the quality of care that he said they could provide. After we got him here, there was a lot of inconsistency in what the director was saying vs what the nursing staff said they could provide based on his condition. We were here during covid so he was not able to utilize everything the facility had to offer.

The staff are friendly, and they're very helpful trying to work with you on financial issues. The care was good overall. The only issue we had was it took a little longer to answer the call button than we would have liked on a couple of occasions, but they could have just been busy. Also, a couple of the residents were just hateful. Aside from that, I would recommend this community. The value was great. Some of these places you could buy an acre of land for the monthly rent. Brookdale was reasonable, which was very important to us.

We chose Brookdale Hickory because of the location. The room sizes here are small compared to others we saw. The food provided looked good and seems to be average. I would want other people to know when looking into Brookdale that the staff are very empathetic and genuinely care about their residents. I would recommend the community.

I would say go for it. They have been really good for us. Anytime we have called they are willing to answer our questions. I'm unsure of any activities they offer. We have a small, single room. It depends how much you want to pay. My loved one was in a larger room, and we had to downsize because of the price increase.

The people here were amazing. I enjoyed the residents that lived there as well as the people that worked there. Their menus have a large variety for every meal that you can pick and choose from. They also have a full private bathroom included with most of the rooms. Plus they have an alarm system in every room and bathroom should someone need help.

They do not have memory care so this is not an option

Busier facility. Friendly people. More double rooms which is not what my Mom wants. No kitchenette in rooms.

We are very pleased with my mothers move to this community. She really likes it here, and is doing great. I know she is safe, and in good hands. They have a lovely staff, and they are taking good care of her, and her needs. They do a good job with the cleanliness, everything is very clean whenever I visit. There a good activities offered, and nice meals provided for the residents. We could be happier with everything they have done for us. This is a community I would absolutely recommend to my family, and friends.

My loved one is doing okay since her move to this Brookdale. The staff has been helpful and welcoming towards her while she adjusts. The facility itself is kept clean and I keep her room clean for her. She is not very fond of the food. My loved one has mentioned that they have lost a lot of help and it is affecting certain things like the quality of the food.

I had a few problems with the staff at this community. My mom would pull the light and no one would come to help her. She also was always dehydrated because no one was checking on her throughout the day. They left my mom sick in bed all day and no one even came to see what was wrong with her.

My sisters and I have been very pleased with the facility and employees of Brookdale Hickory NE! They are very efficient and quick to answer any questions or concerns. The administrators of this facility have been knowledgeable, welcoming and empathetic! Our mother really likes her new "home"! She loves the meals and the size of her room. This is a huge compliment coming from our mom because she really wanted to live at our family home where she had lived for the past 60 years. Yet she was not physically able to stay there. She has been at Brookdale less than 2 weeks and tells everyone that she really likes her new "home"! We couldn't be more pleased!!!! Thank you SO much!

Great location beautiful rooms dining and good activities avail. Transition care friendly staff but not diverse community and city dweller may be bored in this very quiet environment

The friendliness of the staff would stand out among anything else. They are so helpful and willing to assist my mother in all of her needs. I would recommend to friends as well.

My mom has had excellent care. Everyone is so helpful and patient with her as she adjusts to being in a new setting. There are numerous activities for her to choose to participate in, lots of worship opportunities, and meal choices are great.

The people are just really friendly. I liked from the first moment my husband and I looked at it. As far as the cleanliness sometime there are smells sometimes that I wish that wasn’t there. The people seem to really care about the people. My loved one really seems to like it and has adjust real well, even though she’s only been there a short time. They’re a bit understaffed. Just recently I was able to attend a mother-daughter brunch and it was delicious.

Was extremely impressed with the staff and their relationships with the residents.

Liked this facility.