Brookdale Danville

The staff here is wonderful and always available to answer my request over all excellent. They were very accommodating with the move in. I visit my wife 3 times a day I really feel at home while in there

The care services could have been better. The food was good but the portions were small. The communication with the staff was good. The nurse kept me in the loop with things. I felt pressured with making the decision to go forth with this community.

Very caring staff. My mom is higher functioning with her dementia, and they aren't able to offer her activities she enjoys as much as we'd like. (Walking outside). They allowed her to bring her dog, which was very important for her.

My loved one is happy there. They have a fair number of, low functioning residents, and my loved one is a high functioning resident, and is doing okay. I would highly recommend for high functioning residents.

This community has excellent care and the staff are trust worthy and skilled. They have activities like painting and I am aware of a musician and a dog that they have in the community that visits the residents also. The musician has been there a few times and the dog has visited a few times as well. Not many of the residents are able to participate in the activities due to their abilities and interest level.

Top to bottom, they are terrific. The care givers are great, the food is great, the facility is nice and clean. It's a terrific place.

The sales staff is wonderful. They helped accommodate a quick move in after a hospital stay. But once we moved in, it was not at all pleasant. Since it was in the middle of the pandemic, they required a 14-day isolation / quarantine, but with a 24-hour one-on-one aide that I had to pay for. I was not allowed to see my loved one, at all, not even through a window, at any point in time. The treatment that they allowed was totally unacceptable. I was getting reports from the one-on-one aide of some of his behaviors, and being a memory care unit, they should have known how to deal with. He ended up in the hospital twice for injuries during a one month time. And each time he returned from the hospital, they started his 14-day quarantine again. Some of the aides were good, and some of them allowed problematic dementia behavior such as crawling around on the floor (to the point of having open sores on his hands and knees) , and I feel it was condoned by Brookdale management. When I found out about it, I had to get the home health care nurse involved. They finally started trying to divert him to safer behaviors (into his chair or bed or using his walker). It was my impression that the director expected the one-on-one aide to take care of everything, and there were things his staff should have been taking care of, like bathing, etc. The aid should have been there to make sure he wasn't inuring himself. I moved my loved one to a new facility which we are much happier with, and it costs less.

I have toured a couple times with the facility and I have to say I was more impressed last year when the staffing seemed to be together then I was currently. I realize that every job can have challenges, but when it seems the staff is unhappy it shows in the care that your loved ones will receive. There is a different Executive Director in the building then when we visited last April. The last Executive Director was much for pleasant and helpful and was really trying to help our family make the right decision. The current Executive Director does not seem as experienced and needs more training. All in all I think the stability of the facility is in jeopardy and the staff is not happy, would not suggest for your loved ones.

This is our experience with Brookdale on El Pintado: We wanted to move our mom from a private home to a facility with more activities and more people for her to interact with. Brookdale nurse came to evaluate her and came up with a quote. Also the sales person promised to work with long term care insurance for partial reimbursement. They also told us, there will be another evaluation once she moves in, but the difference in cost would be very minimal. We agreed to the price and moved her to the facility. 3 weeks later, Brookdale notified us that they will increase her cost by $750 per month (after they did evaluation). Brookdale charges you facility fee so once you move in, if you decide to move out, they keep the fee... We argued with the managers and told them we will move mom elsewhere.... The nurse said, she will make mom "walk again" so we will not have to pay extra $750.... As you can imagine, she did not walk before we moved her to Brookdale, she did not start walking any time after.... They did not increased cost at that time, but they resisted to submit any documents to Long Term Care for reimbursement (they slowly increased her cost over a period of 6 months she was there). I tried calling them, but both managers were never available and never called or email back. I did manage to get a hold of them once in a blue moon, but nothing ever came out of it. About their services-- Their food is very poor, there is a strong smell of urine, and facility is understaffed. If you try to deliver a message about medication -- i suggest to keep calling-- they will not follow up. I know a couple of people who moved their loved once from Brookdale because they kept increasing their rent. Not everything was negative-- there were a couple of very nice people who were taking care of residence, but overall experience is one star and not worth it.