Brookdale Broadmoor

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Brookdale Broadmoor was too big for my taste. Because of it's size, I was worried about my loved one not getting the care she needed. But the gentleman who ran the tour was very nice.

Our family had a virtual tour experience and it was good. The worker had a phone and took us around the facility. The communication was good, we got all the information we needed.

We did not have a good experience with Brookdale Broadmoor. My mom fell and fractured her shoulder and I found out from another staff member that they did not report it or call me to inform me what had happened. I had to find out from my mom what happened. I was not happy with the way that it was dealt with. They were constantly running out of her medicines and they would not inform me and she would go a couple days without them. I would not recommend this facility to anybody.

The nurses have been very friendly and helpful whenever I call. I recently have had trouble with communication with the executive team. I would recommend Brookdale Broadmoor. They do try very hard in taking care of the residents.

Residents often have to wait for DAYS to receive prescriptions INCLUDING ANTIBIOTICS if there isn’t staff on site to enter the Rx into the computer. This puts the sick person and those they come in contact with at risk!

We only toured the assisted living facility, however they do have a memory care community. The facility was well maintained however, the residence were allowed to sign out and leave as they wanted and the facility was not secured at all times. They did not secure the facility until around nine at night. The few staff members that we met seen friendly and willing to provide any assistance that we might require an provided the pricing for each suite style. all of the suites are on a single floor. The costs for the suites were at the top end of what mom would be able to afford even with assistance from VA. They indicated that I could continue to manage mom's medications and that she could keep her current medical team. The main drawback for us is that they are on the south end of town and about a 30 to 40 minute drive away, not very convenient for the family to maintain contact with mom.

I would like to express my gratitude to [name removed], the director. She is always available for me to talk with and comes over often to the Memory Care building to give hugs to each resident and see how they are doing in person. She is extraordinary. The chefs are fabulous. The food is so delicious and presented well. The soups should win some kind of award. Every meal is so good; I know because I sometimes eat with my husband so I speak from actual experience. I appreciate how they go the extra mile to give everyone something they will like. The housekeeping does a great job in keeping my husband's room clean and will come if an accident occurs and cleans it right away. I like the way the staff go out of their way to call the residents by their name right away and then connect with them as their stay continues. I feel very comfortable having my loved one there.

Brookdale Broadmoor has been excellent. My mother is receiving great care, and they're really helping her so much. The staff has been great, my mother is raving about the food, and the place is very clean and well-maintained. They have a lot of activities as well such as live music, movies, and games. It's not the cheapest, but it has what my mother needs, so I feel it is worth it.

We toured this community for care. We liked the environment and the staff. They have a lot of good meals and the activities would have been helpful for my mom to stay active when possible. We would suggest that families tour this community for care of a loved one.

My loved one was only at this community for a very short time. He ended up having to leave because they could not accommodate his needs that they said they could upon move in. I ended up having to hire a night nurse to make sure he was okay throughout the night. They also did not check on his medicines that he was supposed to be taking throughout the day. The staff where friendly it was just not the right fit in the end decision.