Bridges by EPOCH at Trumbull

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The whole facility is memory care, so there are no separate levels of care here. That is a plus so then people do not have to be locked up in one section of the facility. I would recommend them.

Every time we have gone, the place is spotless and they always having someone cleaning. The staff is very friendly. They pay a lot of attention to the residents and are very accommodating with their needs. They do a good job of keeping them involved as well. We do think Bridges is a little over priced.

They clean the resident rooms on an on going basis, rather than weekly. The rooms and common areas are always spotless. They are meticulous about how the community looks. The staff takes an integrated approach to the care of the residents. There are activities staff, care giving staff, the administrative staff all work together to give the best care. All of the staff knew each resident's name and made an effort to get to know them and the families personally. They treated my dad very well and were always respectful and polite. We did have one issue where they didn't honor our family doctor's request to not transport my father to hospital. With this said, it did not detract from our overall experience with the care that they gave. The care they provided was outstanding. We though they had a lot of good activities that involved families coming in for meals or outside entertainment like musicians. In looking at the schedule of activities, it seemed like some of the activities they had planned ended up just being TV time rather than an actual activity. When they did bring the residents off-community, they wouldn't always be able to take everyone. We did think Bridges was a good value for the price, especially given the level of care and attention they were providing to the residents. If you have a family member or loved one that needs memory care, we would definitely recommend Bridges over an assisted living community with a memory care floor. Bridges is built and trained for memory care top down and that leads to very complete, competent , and compassionate care. Even the food is prepared such that nothing is a choking hazard and they present each resident with each food option on a plate rather than just on a menu. They really do a good job of meeting the residents where they are. We felt safe and felt that dad was receiving very good care here. Family members were also welcome any time day or night.

They did not take care of my wife. The staff had warned me that my wife would not be taken care of. They are understaffed. The layout of the community is ok, The food was ok. They did not supervise the staff. They would promise my wife would get certain care and then it would not be provided. They ran out of toilet paper. They let her eat with her hands and did not wash her hands. My wife had a hearing device and they did not make sure it was properly attached so it would work.

Beautiful Living Environment however, the best staff seems to leave. There is such a high amount of staff that leaves and a lot of the great staff I have met have left since I placed my family member in this home. Also there is a lack of aids I have seen 3 aids taking care of more than one house hold. They should have more staff especially when taking care of a large group of individuals who suffer form Alzheimer's and Dementia. Disappointed.

I toured this facility while looking for a place for my Mom. It was very nice and you could tell it was a new facility. However, it just didn’t seem like a great place for my Mom and her needs. While on my tour, I met a couple of the nurses and they were very nice. They gave me a pie after my tour and it was really good (it was still warm too). The building was very clean. There’s a big fireplace when you first walk in and it had a living room type of atmosphere. They had a few activities available and had Mass as well.

My husband was only at this community for a short time and I am sorry I put him in this place. He just really never was able to adjust to the new living environment and did not like being there at all. If I have any advice to anyone is to listen to them and make sure they are comfortable in there new home, if not do not make them stay. I will say the staff where always so friendly and every time my family went to visit they always spoke so highly of them. I do suggest maybe a little extra training for the caretakers on medical signs of a problems occurring.

The aides are very kind. The activities are great. My aunt enjoys the field trips and the visiting entertainers. The staff is friendly and welcoming.

This is absolutely an amazing place and I could have not picked a better community for my mother to live in. They have gone above and beyond to meet the expectations my family had for them for my mother. She is very well taken care of and has an amazing apartment with lots of great amenities. The food is also a huge positive, the chef knocks it out of the park when it comes to his cooking. I would defiantly recommend this place to anyone looking into a five star property for there loved one.

The staff helped my aunt the best they could during her short three week stay. I had good communication with them in regard to her care. They brought in hospice and did what they needed to do. This is a brand new community made up of four different houses called a neighborhood. I did not see a lot of activities during my visits. The price is a lot cheaper than other places in the area and I would recommend it.