1-20 of 21 reviews
Great place for my father and a veteran
Cindy - Child of resident/client
They are wonderful at this community. They are really working hard on the activities , anything that my loved one could do he would do. They were also very receptive to new ideas for activities. He is happy and we are happy.
I would recommend. anonymous - Loved one of resident/client
They are easy to work with. They have been helpful. The room sizes are good and the layout to the community is good. They do have outdoor space for the residents to use. Overall our experience has been positive.
Response from Brentwood at Elkhart ALOctober 22, 2020
Thank you for taking the time to share your thoughts on Eastlake Terrace. We are proud of our amazing team and their continued commitment to providing extraordinary care to our residents.
Vicki - Loved one of resident/client
The nursing staff are excellent! They helped my Father to navigate control of his Diabetes. He is more independent and confident with his own care. The facility is very nice and comfortable. He likes his apartment. A huge "Thank you", to EastLake Terrace and A Place for Mom for all your help! Sincerely, [Name removed]
Response from Brentwood at Elkhart ALNovember 19, 2018
Thank you for your kind words! Our top priority is creating a wonderful environment and great life for our residents. We are happy to have your father as a part of our family.
Review of Eastlake Terrace Elkhart, IN Gayle Becker - Loved one of resident/client
My Mother has lived here for 7 years. We have been very happy in all aspects.
Review of Eastlake Terrace Elkhart, In Margo Varne - Loved one of resident/client
Excellent! In all respects! Staff goes above and beyond!
Review of Eastlake Terrace Elkhart, IN Becky Zehr - Loved one of resident/client
I very much appreciate the caring family feeling from all the staff at Eastlake Terrace. My loved one has also thrived with all the events, activities, and particularly music events this community is supportive of and provides.
anonymous - Loved one of resident/client
This place prices went up 975 dollars per month with no additional care and no change in residents health ,this place changes hands and price gets bumped ,dad who is a vet no longer can afford this place >seems to be a conspiracy to raise prices to the highest that was charged in Indiana .can yall say,monopoly and conplisit structuring at the expence of our elderly. two years ago 1500 to 2500 now its thousands more
Nice tour anonymous - Toured community
I had a very nice tour of this community, the staff was very friendly and they took they're time showing us around and answered all our questions. The community is nice, clean and the residents have a lot of amenities to choose from. I just didn't feel it was as secure as what my father would need.
Nice Experience, But Not The Right Fit For Us anonymous - Toured community
Everyone was very kind to my husband, and I during our tour of this community. Everything went well. The community looked nice. It was a pretty nice experience, but we did find another community that met our needs better.
anonymous - Toured community
Really liked this one...[Removed] was very thoughtful and showed me around in a wheelchair.
Response from Brentwood at Elkhart ALJune 29, 2017
Thank you for the stellar review. Eastlake Terrace is a lovely senior living community staffed by a committed and compassionate team. We hope you will consider making it your new home or that of your loved one.
Mom doing Awesome anonymous - Loved one of resident/client
This is a lovely community, and my mother is doing awesome since her move here. I know she is safe, and with a good staff. They are kind, and helpful when needed. They do a good job keeping everything nice, and clean. All in all everything is working out pretty well for us in this community. I would recommend it to my family, and friends. It is a nice facility.
Response from Brentwood at Elkhart ALJune 15, 2017
Thank you for taking time to share your thoughts and for the strong endorsement. We are proud of the amazing team at Eastlake Terrace, who are committed to providing extraordinary care for our residents. We are delighted to hear that your mother is thriving in her new home.
A good variety of activities!! anonymous - Loved one of resident/client
My sister is doing very well since her move into this community. Every time I visit, the place is very clean and everything is in good shape. I know she has been enjoying all of the activities. She is adjusting very well, and it has been a good experience for her.
Response from Brentwood at Elkhart ALMay 31, 2017
Thank you very much for sharing your family's experience with Eastlake Terrace. We are delighted that your sister is adjusting to her new home there and enjoying the varied activities. Eastlake is a beautiful, well-run community and we never tire of hearing good things about them from residents and families. Stephanie Maupin is the compassionate Administrator, who heads the stellar team there.
So far, so good!! anonymous - Loved one of resident/client
My mother is still getting adjusted to the changes of going from independent living to assisted living. The staff has been taking good care of her and she is pleased with the meals. I would recommend this facility because we have had a good experience with them so far.
Response from Brentwood at Elkhart ALMay 1, 2017
It is great to hear that your family has had a positive experience with Eastlake Terrace and that your mother is adjusting to her new situation. The caring and compassion team at Eastlake will continue to support her during the transition. Thank you for taking time to share your review and we appreciate the sincere accolades.
Social environment for memory care residents anonymous - Loved one of resident/client
My mother moved here from another community and it seems to be a better fit for her. They have suggested physical therapy to her and she is now walking ten steps with a walker. It appears they have enough staff. She has dementia but they include her in things. I appreciate that they are getting her up,dressing her and taking her around the building for tours six times a day. If she needs to sit they don't just put her in bed they let her sit in her recliner. She tries to communicate with other residents and it is so cute. One of the ladies told me the other day they she would keep and eye on her. My experience so far with Eastlake Terrace has been positive so far. I like that they have allow her to have social interaction and she isn't sitting in her room all day. The one thing they could improve is communication.
Response from Brentwood at Elkhart ALMarch 28, 2017
Thank you so much for sharing your family's experience with Eastlake Terrace. We are delighted that your mother is thriving, moving and is more socially engaged. Eastlake Terrace is exceptional in many ways, with a team of dedicated and compassionate folks. They regularly manifest our company mission statement: Creating environments where moments of joy, independence and wellness are the focus each and every day.
Misrepresented Care Not satisfied - Loved one of resident/client
Care services are misrepresented. Information provided by the manager relative to ability to care for my Mother was not accurate.
Coordinated services to move Mom from the hospital back to East Lake were horrible. Left in the ambulance for hours returning to East Lake was unbelievable. No medicine, no hospital bed and no personal care components were ready.
We had contracted with a local Nursing Home following Mom's last hospital visit but were convinced by the East Lake Manager that they were more than capable of managing her care, obviously not true. Mom died later that night.
Very nice place to live Sheryl vetter - Loved one of resident/client
A Wonderful place. Staff is very friendly and pleasant. Place is very light even the halls where appartments are located. Lots of activity for the residents ,wonderful food. Staff is always mingling with residents and available all the time. very nice atrium where residents gather.Very glad my mom chose Eastlake Terrace.
Response from Brentwood at Elkhart ALSeptember 12, 2016
Sheryl, thank you so much for taking the time to share your review and accolades. Eastlake Terrace is a cut above. We are very proud of this community and the stellar care they provide the residents.
Friendly, caring staff anonymous - Loved one of resident/client
Eastlake Terrace does a wonderful job! The staff here is very personable, and they know the residents and all of their family members by name! They really get to know the people they look after, and they'll check in when my loved one skips a meal or just seems to not be herself. We just really feel like she is in a safe place and we don't have to worry anymore!
Response from Brentwood at Elkhart ALJuly 5, 2016
Thanks so much for taking a moment to share your impressions of Eastlake Terrace. We are so happy that we could alleviate your concerns about your mom's safety and well-being. Our compassionate caregivers provide exceptional care for our residents and we are very proud of them.
needs improvement with interacting and communication anonymous - Loved one of resident/client
They need improvement with interacting. Especially when we need to find out things that are going in the facility. Also improvement with communication.
Response from Brentwood at Elkhart ALSeptember 12, 2016
Thank you for sharing your concerns. You make a good point. No matter how well we think we are communicating, there is always room for improvement. We will strive to do a better job of sharing information in the future.
A hidden jewel Loved one in Eastlake - Loved one of resident/client
I think the care is excellent, but here's the [removed] my father, when he first came in, he was experiencing sundowning; so if you're a family member they really appreciate your willingness to work with them so they can understand your family members. I think if you're not engaged and you just leave the person there it won't work. The staff tries to do everything they can but you have to be willing as a family member to do your part. Chris Peters, who's in charge, really just wanted to the business and he made every effort to make it work for me and my loved one. We did have many frank coversations about how impared my loved one is and I think that Chris is the one that is key to making things work. If they have a concern about a medical thing they will call me until they get ahold of me, the foods great, the kitchen staff's wonderful, it's immaculate and very very nice.
Very impressed Patti - Loved one of resident/client
They maintain an open line of communication with us when something happens with our loved one. The friendliness of the staff was really great. Heather the coordinator was really friendly and will to work with us. She answered every question and showed us the rooms. The rooms have a true walk in shower where there is no lip at all. They carry a lifeline type device around their necks that is able to call for help by pushing the button when they need it. Overall we have been very impressed with the community and would recommend it to anyone.