Blenheim-Newport

We chose this because of the convenience. they day to day staff members are wonderful, the nursing staff is bad, they are inattentive. They do not answer the phone, when you go to see them they are always busy, they spend lots of time in the office and little time on the floor. The director here is wonderful, he passed my letter onto corporate and I heard nothing back. They are not a responsive group. I would not recommend Blenheim Newport.

Be careful. I attended a meeting for my 95 year old female friend. In attendance was her attorney, myself and another one of her friends. We were told she could move in and stay there until she took her last breath. I mentioned her fear that she wouldn't receive help with toileting during the night. We were told she could call for help as many times as needed. We were told she would have someone that would be assigned to her for getting her to/from dining room. Well....she told me she was told by 11-7 staff that she called too often and could only call 3 times. So.....a 95 year old woman would lay in her bed holding her urine so afraid to call. I mentioned this to nursing and they said that wasn't the case and she could call as many times as needed. Hmmm......Then in just a few weeks times she had fallen numerous times. She was sent to the ER a few times. The last time was when she called for help with toileting during the night (she needs help pivoting from bed to commode next to her bed) the young lady came in and stood there providing NO assistance resulting in yet another fall. She was put into the bed and when staff came in the next morning found her bruised all along her right side and THEN they sent her to the ER. She was sent to rehab in a local rehab facility and Bleinheim would not take her back as she was having difficulty walking and pivoting. So when did her being able to stay until the end change? I am not convinced that they are documenting the falls as that is something that the State comes in to make sure patients are getting proper care. It is an expensive facility and despite paying thousands of dollars a month, in the event that she wanted to eat in her room she is charged $5.00!!!! I am so disappointed. What really happened when she moved in did not match up to the information given prior to the move. Shameful. Department of Elderly Affairs may be my next contact.

I like the care here for my father. They have a nice staff that is usually very good. We had an issue with him getting the correct medication at the right time. This is a clean community. The meals are very good with a nice variety of choices. They offer him a nice variety of activities to join with the other residents . I recommend the good care and value for other families.