Benchmark Senior Living at Waltham Crossings

Our family had an in person tour and the tour was fine but we did not really like the facility because of its location.

We chose Benchmark Senior Living because we went to tour and we were quite impressed, it is a very nice place. The room sizes in memory care are very good, she has a single room with a nice outside view. They do have all different levels of living here. I would definitely recommend to others looking.

I would tell my friends it is a good place. It is friendly and comfortable. The room sizes are good. My loved one is in the lower level which is specialized care, than the regular units. The upstairs units seem to be a little bigger, we briefly walked in and out.

We chose this community because it had a good physical building layout, and my mom is mostly blind. Also the staff was very approachable and friendly from the management all the way down. The room sizes were adequate. The food was good, my mom preferred it over the other place she was at. Our favorite part about the community is how involved all of the staff are with the residents and how kind they and responsive they are with requests.

My father was a resident in the memory care unit for three weeks. He fell and contracted pneumonia in his first week. I had to hire my own nighttime aides after one week. I removed him after the third week. I believe my father was being abused in their facility. He had bruises, they couldn’t explain how he fell. These memory care units are not safe for elderly dementia residents. They only care about the money and they are extremely deceitful. My father is gone now, my heart breaks for all the elderly in these places. There is little to no oversight for these facilities. I have attempted to complain to many entities and I’m still trying. If you have a bad experience, keep complaining, keep giving bad reviews. Our elderly deserve so much better.

The memory care community at Benchmark was depressing in terms of dinginess and lack of natural light. The common rooms were not inviting. Staff seemed friendly but there was no evidence of stimulating activities for residents - physically and intellectually. More $$ needs to be invested in care for those living with dementia across the board.

There was a parking spot with my name and a welcome sign when I entered the building and was warmly greeted by [name removed] at Waltham Crossings. She listened attentively and offered some good suggestions for transitioning and downsizing.I felt she understood how difficult the decision would be for both my mother and myself. The experience and [name removed]'s answers to my questions put me at ease...but my mother's follow up visit is crucial to any move, as is the sale of our house and the ability to finance the relocation for the long-term.

Did an impromptu visit on [date removed]. Met [name removed], RN who showed me around the facility. We briefly went over the cost and services. [Name removed], Dir. of Community Relations called to arrange to see and assess mom for possible admittance to Benchmark. Meet at [date removed]. [Name removed] and [name removed], RN will be there.

Waltham Crossing is a very nice facility and everyone was kind and patient with us. The only issue (to us) was the age of the patience; my sister-in-law is younger than those in memory care and we felt that might deter her from involving herself with the community.

I found the experience with my husband was terrible. Was called at 5:00 pm to come and get him. Was told he was too aggressive. When I got there I had no idea what I should do with him, because he could not come home. No offer of assistance was made available and I had to transport him to NW hospital at rush hour traffic with an aggressive person. Then I tried to get my deposit back and a refund for the month that was all paid for and I got the run around. Money is what is all about...screw the family and the resident.

Went to review the memory care unit and were impressed by the staff who have been there a long while. Care is well integrated and flexible. Has a nice enclosed garden. Not the loveliest location but with memory care the exterior is less important.

I like this community for the care for my mom. The staff are very nice and attentive to her needs .The menu is nice and she is happy with the nice vareity of options. The do offer her activities with the other residents and she is involved with the others at this time. We would recommend this community for the care and value for loved ones.

They offer a lot of daily activities and my aunt enjoys participating in them. The community is very clean. My only issue was some confusion regarding billing in the beginning, however they did work with us to resolve this. She likes the food and I would recommend this community.

I had a nice tour of this community, it went well. From what I saw the community looked nice and well maintained. The staff was friendly and kind. They answered my questions and were also very informative. It was a pleasant tour, everybody was very nice. This is good community with kind people.

The Benchmark Senior Living at Waltham Crossings has a very friendly and outgoing atmosphere. And they are very caring they approach you when you walk in and they talk to you about your loved one. Overall a genuinely fantastic place. Angelo the business manager has been doing a wonderful job.

Seeing again with my aunt

This community was larger than what we were looking for. It looked very nice, it was clean and the staff we spoke with were friendly, but it was a big place with a lot of residents. We wanted something smaller where Mom could get a bit more attention.

They have a good collection of activities for those who chose to participate. The staff friendliness is just superior to other communities. It just felt like the right choice. It was warm and welcoming. I would recommend them to anyone. You really can't describe it but this community just felt like the right choice for us.

They are only about 3 miles from our home so it makes it really convenient when having to visit or handle a situation. The community is very clean and everything looks very nice. The staff has been very helpful and accommodating. They have really tried to make it a better and easier experience for us. The community landscaping is really pretty and pleasing.

Waltham Crossing has been nothing but a good experience. Everything is just great here. We are very happy with them and would recommend them to anyone.