Benchmark Senior Living at Waltham Crossings

My father was a resident in the memory care unit for three weeks. He fell and contracted pneumonia in his first week. I had to hire my own nighttime aides after one week. I removed him after the third week. I believe my father was being abused in their facility. He had bruises, they couldn’t explain how he fell. These memory care units are not safe for elderly dementia residents. They only care about the money and they are extremely deceitful. My father is gone now, my heart breaks for all the elderly in these places. There is little to no oversight for these facilities. I have attempted to complain to many entities and I’m still trying. If you have a bad experience, keep complaining, keep giving bad reviews. Our elderly deserve so much better.

There was a parking spot with my name and a welcome sign when I entered the building and was warmly greeted by [name removed] at Waltham Crossings. She listened attentively and offered some good suggestions for transitioning and downsizing.I felt she understood how difficult the decision would be for both my mother and myself. The experience and [name removed]'s answers to my questions put me at ease...but my mother's follow up visit is crucial to any move, as is the sale of our house and the ability to finance the relocation for the long-term.

Waltham Crossing is a very nice facility and everyone was kind and patient with us. The only issue (to us) was the age of the patience; my sister-in-law is younger than those in memory care and we felt that might deter her from involving herself with the community.