Benchmark Senior Living at Waltham Crossings

The have thoughtful caregivers in such numbers that the residents are cared for properly and promptly. The staff communication with the family has been very good. Suggestions are made and they communicate with the doctor when they have medication suggestions.

This is a great place. They are very friendly here with a very clean, open, and lighter atmosphere compared to other communities in the area. The staff communication with the family has been great. There is a standard menu or a daily special menu that changes that the residents can choose from. There are three meals a day served to the residents as well. Bingo, bowling, movies, arts and crafts, field trips, religious services, and more are some of the activities for the residents to choose from.

It has been a very positive. Be sure to pay attention, and advocate for your loved when needed. Overall, I am very satisfied.

My aunt has only been at the local Benchmark community since May of this year, but it has been a very positive experience. I'm familiar with these intuitions because my mom was in two of them and the quality of care is really high here. I really appreciate the nursing staff; they're very attentive to my aunts situation and they have provided very helpful advice on how to manage my aunts care.

The care is excellent, and the staff is wonderful and attentive. The community needs to modernize the activities for younger residential cliental. I believe that the music is from the 20s and 30s and they need to update it up to the 60s. The community is willing to work with the residents to try and find items that the residents will eat. The menu is a lot of pasta and meat options. It would be nice to offer more veggie choices, especially fresh veggies. Again, they are trying their hardest in finding the foods that the residents will enjoy, and I believe this deserves high marks. The nursing the staff are top rate as well.

The staff, and the director particularly, are exceptionally empathetic to your situation. They gave us endless time and contact. The care has been wonderful. They're very quick to respond to the needs and issues of the residents. They've communicated well with any Covid-related information. The facility is nice, easy to get around, and well lit. The hallways have decorative wainscoting that actually has handles the residents can hold onto as they walk the hallways. And it just has a very homey feel to it.

The director was good during our loved ones stay, the nursing director was excellent and all the individualized care shown to our loved one that came from the CNA's was excellent. They really did care about my husband. The meals are facility food which is to be expected but overall the meals weren't bad. It was expensive but compared to other communities in the area the value was better that expected.

We chose Benchmark Senior Living because we went to tour and we were quite impressed, it is a very nice place. The room sizes in memory care are very good, she has a single room with a nice outside view. They do have all different levels of living here. I would definitely recommend to others looking.

I would tell my friends it is a good place. It is friendly and comfortable. The room sizes are good. My loved one is in the lower level which is specialized care, than the regular units. The upstairs units seem to be a little bigger, we briefly walked in and out.

We chose this community because it had a good physical building layout, and my mom is mostly blind. Also the staff was very approachable and friendly from the management all the way down. The room sizes were adequate. The food was good, my mom preferred it over the other place she was at. Our favorite part about the community is how involved all of the staff are with the residents and how kind they and responsive they are with requests.

My father was a resident in the memory care unit for three weeks. He fell and contracted pneumonia in his first week. I had to hire my own nighttime aides after one week. I removed him after the third week. I believe my father was being abused in their facility. He had bruises, they couldn’t explain how he fell. These memory care units are not safe for elderly dementia residents. They only care about the money and they are extremely deceitful. My father is gone now, my heart breaks for all the elderly in these places. There is little to no oversight for these facilities. I have attempted to complain to many entities and I’m still trying. If you have a bad experience, keep complaining, keep giving bad reviews. Our elderly deserve so much better.

The memory care community at Benchmark was depressing in terms of dinginess and lack of natural light. The common rooms were not inviting. Staff seemed friendly but there was no evidence of stimulating activities for residents - physically and intellectually. More $$ needs to be invested in care for those living with dementia across the board.

There was a parking spot with my name and a welcome sign when I entered the building and was warmly greeted by [name removed] at Waltham Crossings. She listened attentively and offered some good suggestions for transitioning and downsizing.I felt she understood how difficult the decision would be for both my mother and myself. The experience and [name removed]'s answers to my questions put me at ease...but my mother's follow up visit is crucial to any move, as is the sale of our house and the ability to finance the relocation for the long-term.

Did an impromptu visit on [date removed]. Met [name removed], RN who showed me around the facility. We briefly went over the cost and services. [Name removed], Dir. of Community Relations called to arrange to see and assess mom for possible admittance to Benchmark. Meet at [date removed]. [Name removed] and [name removed], RN will be there.

Waltham Crossing is a very nice facility and everyone was kind and patient with us. The only issue (to us) was the age of the patience; my sister-in-law is younger than those in memory care and we felt that might deter her from involving herself with the community.

I found the experience with my husband was terrible. Was called at 5:00 pm to come and get him. Was told he was too aggressive. When I got there I had no idea what I should do with him, because he could not come home. No offer of assistance was made available and I had to transport him to NW hospital at rush hour traffic with an aggressive person. Then I tried to get my deposit back and a refund for the month that was all paid for and I got the run around. Money is what is all about...screw the family and the resident.

Went to review the memory care unit and were impressed by the staff who have been there a long while. Care is well integrated and flexible. Has a nice enclosed garden. Not the loveliest location but with memory care the exterior is less important.

I like this community for the care for my mom. The staff are very nice and attentive to her needs .The menu is nice and she is happy with the nice vareity of options. The do offer her activities with the other residents and she is involved with the others at this time. We would recommend this community for the care and value for loved ones.