Belmont Village Encino

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The quality of the care is good. The staff are very friendly and helpful. The food is good, very flavorful. The companionship is good. It helps to be well heeled - be prepared to spend a lot of money. One thing I'm not pleased with is I receive a statement and not an actual bill. And the statement is always behind, not always reflecting my past payments. I would like to see improvement there. Also, sometimes I feel like they're lagging a little bit in responding to certain care requests. Otherwise, things have been good, and the dining room and activities are opening back up again.

We have had an amazing experience at Belmont Village. The food is wonderful, They have 2 set choices per meal and if you do not like what they are serving you are able to order anything else that you want and they will make it. I would absolutely recommend.

The reason for the poor review is that our family was sold on services that could not be adequately provided for our elderly parent. We were led to believe that there was plenty of staff to assist our father...not so. We paid for the "enhanced care". When we see our father he is dirty, his breath is foul, clothes are often dirty and I have found his comforter covering up disgustingly filthy sheets! He rarely is clean-shaven which is not the worse thing. Also, scheduling the free transportation is not the easiest. Doctor appointments can only be on certain days (2-3 days in the week). And these must be scheduled weeks in advance to secure a ride. To wrap up, this place is fine for someone who does not need assistance. The available programs seem good for those residents who are able to engage. One last thing...I am surprised by the food served. Not the most appealing and nutritious! Lots of chips, grilled cheese, hot dogs, burgers, quesadillas which kind of shocked me. There are other things but not appealing. My dad has never been a fussy eater (my mom wasn't a great cook) but he doesn't like this food too much.

Really good people--terribly, terribly expensive unless you are very rich--- If I were, I might choose to stay here myself;

We LOVED tis facility, but it is too expensive for my mom's budget. Top of our list!

Rooms were decent size but dark but the closest to home. The facility was ok, outdoor space ok. The pricing was a little high and the do not allow outside companions for walks, etc.

My mom lived here and for a while it was good. Their Circle of Friends program is great but forget it once your loved one's disease progresses. My mom walked out of the facility and was missing for several hours and another time, they could not find her in the building as if that was her fault. Then, they gave me 4 hours to move her to Memory Care. I was called in the morning and better get there by noon. I did not have time to look for another home so I did what I was told. Most unprofessional place I've encountered plus they wanted to put her on medication our Neurologist did not want and then they wouldn't speak to or reply to Drs calls/faxed letter. Then, they insisted she have 24 hour caregivers in Memory Care. There, she was dressed in someone else's clothes more than once. Imagine that, considering she had 24 hour caregivers. Our fees for that month were 24K. Triple what we were originally paying. I moved her shortly thereafter. I hate this place, do not recommend it unless you are God and know for sure your loved one's disease will not progress. Everyone has a different experience but it was a nightmare for us.

Many options available for care. Cost may be an issue.

This community was nice but I knew it wasn't going to be a good fit for a mom. The community was clean and very nice. It seemed older than some of the other ones we had toured. The staff was friendly and helpful.

I don't think that my mother is self sufficient enough for this facility. She requires too much care,she is really bed bound.