Azura Memory Care of Oconomowoc

All in all, we've been really happy with them. We were very stressed about finding care for our loved one, and they really eased our minds. The transition was difficult for everyone, and they've made the process easier. They've really worked with our loved one who has been declining rapidly to feel as comfortable as possible. I would definitely recommend Azura to other friends and family.

We have not been able to see the inside of the community, but we have seen our loved one and she is always clean. It is pretty expensive but our loved one is very happy and we would recommend it to others.

Very pleased with the overall care and loving treatment my wife receives. The entire staff--administrative, nurses, etc.--all are very attentive to my wife's needs and genuinely care for her as a person.

I am satisfied with the service my wife has received in the last two years. There are still some issues regards billing by the person who bills both for services received as an Azura resident and as a hospice participant.

Very pleased with the overall care and loving treatment my wife receives. The entire staff - administrative, nurses, etc. All are very attentive to my wife's needs and genuinely care for her as a person.

I would appreciate updates as I heard through my brother that there was a positive COVID test at this location. There are 4 children and I got the email.

My dad has been in Azura Oconomowoc for 4 years. I have always been impressed with the care he is given and the gentle way they relate to him. As I live in Virginia I don't see him daily but I do call him every day. The receptionist, [name removed] and Activities Director, [name removed] have always been helpful with any of my questions. Thank you for your kindness.

My mother seems happy at Azura. My brother and I had to place her there suddenly in March 2020 and we have not been allowed in yet. This makes it hard for me to accurately respond.

The caregivers all seem to give their all. They care and really do an excellent job of caring for my [name removed].

My wife has been a resident at Azura for only a little over 2 months but I am extremely well pleased with the way both she and myself have been treated. She is adjusting well to difficult change and I think that speaks well on the entire staff at Azura.

I find the personal care and service is first rate at Azura. Monitoring and attention to individual needs is always a priority.

The staff has done a great job keeping my mom safe and happy. Her declining health issues are attended to on an hourly basis. I always receive feedback from the staff.

Have not seen my loved one since the middle of March, except for pictures. Meals not always hot. Short on help.

Before my loved one became a member of this community I toured three other facilities. Azura, to me, had the more healthy environment. Activities seem to be the key. The atmosphere is positive and friendly. I felt the happiest there so I figured my husband would feel much the same.

The staff has been great! My aunt was there a time and now my mother in law. She's thriving and enjoying everyone's kindness daily. I would and have recommended Azura for end of life.

Overall, we've been pleased with the care provided to my mother. The meals could be improved by serving fresh fruit rather than canned fruit. The same goes for having fresh vegetables instead of canned vegetables.

Very clean, quiet facility. See only a few residents doing activities. Staff is polite to family but doesn't always intervene if resident is having an issue with another resident while with family. Only contact with staffing when mom needs something or something happens to her. Needs to work with mom more on hygiene, particularly teeth.

When selecting a place for my mother, the staff was very helpful. Since she has been at the facility things seem to be going well. Due to COVID, I have not been able to see the inside of the facility in person or to visit much with her. Hopefully, this will change soon with a vaccine for the virus.

My mother moved in on [date removed]. That day we dropped her at the front door and have not seen her in person since. We, also, couldn't tour your facility all due to the COVID -19 pandemic. We talk to mom on the phone but it's not like an in-person visit. As far as dealing with Azura, the communication seems one-sided, being more from our side. Probably due to the pandemic.

In this difficult time (COVID-19), I think Azura takes the utmost care of residents and staff to prevent virus outbreaks. Plus the homelike atmosphere is great for the resident when visitation is limited. My reaction is that Azura does the best that can be suspected - more importantly, my wife (resident) feels the same.