American House East II Senior Living

American House East II really does have that home like setting to it, it is very warm, welcoming and overall has a great family like atmosphere to it. It seems like all the staff members and residents alike are more then willing to get to know everyone and meet new friends. The director is amazing and even took over the cooking for an entire day when the chef was out sick. Everyone from top to bottom - secretary, activities director, etc is just so amazing. There meals are great and the activities are really good. There is a wide variety of things to do, but also the residents have enough privacy to just relax on their own. We would absolutely recommend this community to other families and in fact we would even move in ourselves!

I am very pleased with the care my mom is receiving at American House East. The staff are very attentive to her and her needs. I would recommend them to others looking.

When we first toured everyone was just very welcoming, and the community is close to us which is one good thing. So far our loved one seems to be pretty happy with meals and dining service. Based on our experience with American House East we would absolutely recommend this community to other families

It was just okay. The people were friendly, and it did what it was supposed to do I guess. My loved one was there for a very short respite stay. The downsides were there was no TV or phone. And she was supposed to get therapy and didn't. But they had plenty of activities going on.

Has an odd odor. Carpet , furniture soiled. Walls need painting. Whole place in need of updating

I'm getting my loved one out as soon as possible. I believe that she almost died. I believe that was due to negligence of the nurse on staff. I had continually asked them to lock my loved one's door. They did not do so, so my mom fell and hit her head getting up trying to lock the door, and was bleeding from the brain. I feel like they lied to me. That person was let go after I confronted the facility. I was being charged for things they weren't doing. So I asked them to keep a paper in her room and sign off on things they were doing for her care. After that, funny, I'm not being overcharged anymore. It's an independent living facility, but they use Advisor Care as an optional nursing staff on-site. They have four nursing members that are very, very good with the tenants. But 2 or 3 decided they didn't like me, so I feel like they were negligent with my mom, and she almost died. The food is so bad that I went in to the office and complained, not just for my loved one, but for the other residents as well. It's cold, nasty food. It's ridiculous for the money that you pay. We ended up meal prepping for my loved one, and we put cameras in her room because we don't trust the staff. It has not been a good experience at all. I would never recommend American House to anybody. Hopefully the new management they switched to in the last couple of weeks will be better. But the staff I've had to deal with has been horrible. They also had bed bugs. They moved someone in from his apartment right next door to my mom who had bed bugs. There was another woman who screamed 24 hours a day. It's a horrible place. It's not a good place. They're renovating right now, tearing up the carpets, painting, making it a pretty place. But I feel like they're putting lipstick on a pig.

Everyone does their best, especially during this difficult time. Last night [name removed] called us in the evening to tell us he cut his hand and went out of her way to call on Facetime to show us. We appreciated her prompt concern and professionalism. [name removed] and her staff do a very good job.

The community is super friendly. This is a great place to take your parents. The cleanliness in excellent. You feel comfortable when you are are there. This is 24 hour care, and I have peace of mind knowing my parents are being well cared for. My parents have a life now, due to residents around the same age they can talk with.

A very nice place and a definite possibility for mom. The staff was very friendly toward everyone. Nice that each residents place has a balcony or patio to make their own.

This place is wonderful! Everyone is friendly, the food is terrific for rooms are very nice.

Loved the people. So friendly. Lots of services. A little outdated. Didn’t seem like the right fit.

Very good

I feel safe – staff is very helpful and understanding. Enjoy the menus. I feel chefs try to please – feel blessed to have a chapel in building and nice to have a park within walking originally - now harder to walk too. My doctor appointments and dentists don’t have to bother my family – shopping available. Field trips available apple orchard - Like gardening – walking exercise available. Fun social get together celebrating resident birthdays – able to join a choir/ great director – makes you feel I can still sing.

The surroundings are beautiful. It’s beautiful trees. The officers are very friendly and supportive. The staff is well trained, I have many friends here so it is never lonely. The activities are varied and pleasurable, many exercise classes. The food is always delicious and meets my dietary requirements. There is free transport for appointments. Newspapers delivered to apartments. Good reception for my computers. I like our den & closet space. The balcony is great for the flower box and chairs. Nice kitchen. My husband was on Hospice here and treated very lovingly. Our visiting families are welcomed – often with special events.

We toured a few communities and this community was nice but my sister just didn't think it would be quite right for her. The staff was very friendly and nice they gave us good information on the tour. In walking around the community appeared to be well kept and well maintained. They seemed to offer quite a bit of activities for residents to do

Overall I really like American House. My loved one has only been there a couple of weeks and still adjusting. The only thing I don't like so far is the food. I've eaten there a lot and for every decent meal you get 3 nasty ones. Ham salad sandwich, Asian ribs and the beef pepper patty to name a few. Oh and the Tuna casserole ugh! Other than that I really like it there.