Affordable Family Care Services, Inc. - Greensboro, NC

Affordable Family Care Services was one of the only agencies that answered on the weekend. Their nurse came out to do the visit the same day. She was very kind and helped us get through the mess of my grandparents coming from a rehab. You can tell she loved what she does, she was able to answer questions and if she couldn’t answer them she called someone who could. We were told that we may have to wait to get coverage for my grandparents but they started the very next day. The caregiver was nice and knew exactly what she was doing. She helped with their baths, and giving them meals. They loved her coming on and making breakfast. I’ve recommended them so many times!

We have had great service by caring individuals. The three care givers we have worked with have had experience and are so willing to perform tasks needing done. They are friendly, caring and willing to assist where needed.

Mom fell an fractured her skull on Thursday and was hospitalized for 3 days. She had been taking care of dad, who has Alzheimer’s. It was immediately clear that we were going to need help. My brother and I both work and have families so we contacted Affordable Family Care. We had a phone interview with an available care giver and she was a perfect fit. We now have full time care givers and my parents are extremely happy with their care.

I found Affordable through A Place For Mom. All the ones they suggested responded to my inquiries but Affordable was the only one that listened to what we (my mom and I) needed and then helped tailor a program to fit those exact needs. All the other places were simply here is our min hours.,.here is our price ....take it or leave it. The caretaker ([name removed]) they sent was very good and developed a bond with my mom. She even came to the funeral service when my mom passed! The support staff especially [name removed] (director of this branch() was fantastic! If I had a question (even outside of regular business hours) it was always answered quickly.

They were responsive and had good communication but with staffing they could improve on making sure the staff is qualified and professional. However they were very willing to work with us which we appreciated.

Our experience with the team of care givers and director [name removed] has been wonderful. They are consistent, compassionate and have accommodated the needs of my Dad, even extending care for his dog. I recently made an emergency request for round the clock care and Allie had it covered immediately. We are very grateful to [name removed] and her team.

Affordable Family Care has gone above and beyond for me multiple times. The office staff is wonderful; they even came to my home to help before I was matched with a regular aide. My aide, Danielle, is prompt, reliable, enterprising, and terrific company. I couldn't ask for more. This agency is far superior in every way to the one I used previously.

Affordable Family Care Services took care of my loved one and the entire team was a pleasure to work with. They took all of the stress off of us as the family. We never had to worry if our mom would be left alone or not taken care of. Our caregiver did amazing care and always went above and beyond for us and our mom. When the normal caregiver couldn’t make it the office team sent a replacement in a very quick manner who did just as amazing as our normal caregiver would of done. Affordable Family Care Service is a 10/10 company and you can’t go wrong with them, I recommend them to everyone who is looking for care, I honestly don’t know what we would’ve done without them!

They provided round the clock care. They were more of a sitter/assistant service for my loved one. They offered to cook meals, and we didn't feel it was necessary. I would recommend them and use them again, if the time comes.

We would recommend these services to other families.

Affordable Family Care around the clock are able to attend to my needs and concerns. Every time I call their staff has always been friendly and resourceful for us. And when given constructive feedback they are attentive to it. We have been extremely pleased in the selection of staff as it has grown in size this month. Many go above and beyond just because they ?. Keep up the good work serving one of our most vulnerable while also precious communities our super seniors at Carolina Estates Independent Living.

Mom’s mood, activity level and even appearance have noticeably improved with a bit of extra care and attention from AFC each day. I can recommend them with confidence after several months. They also are proactive in any unexpected situation.

After using another reputable home care service for my husband, I became dissatisfied with so many aspects of their services that I decided to look for another home care service for him. I was very satisfied with the services that Affordable provided him/us for almost five years until his death. Following his death, and finding that I was starting to need home care services, I continued to use Affordable and have continued to enjoy their many personalized services over the past two years since his death.

Over the years, I've utilized the services of a variety of large and small caregiving agencies, so I understand what sets apart a high quality agency from the others. Affordable Family Care Services has earned all five stars. For me, it's difficult to release "control" of caring for a loved one. I'm particular. I'm an advocate. My standards are high. Here's the good news. So are they! First, they are committed to matching my needs with the right caregiver. Not just from their pool of talent, but also through creative channels. Second, AFCS is a great partner because the management, staff and caregivers are dependable, reliable, and flexible. Third, they understand the nuances of the caregiving business, such as insurance, billing, and working with the client on affordability, etc. Finally, this group of leaders are dedicated problem solvers! Anyone who has experience with home health care agencies knows that there will be problems (staff is sick and you need a replacement fast, some issue with billing, a caregiver issue, etc), but Affordable Family Care Services is lightning fast in addressing the problem and resolving it. I love that!

Thank you so much for all your help. I don’t know what we would have done without you. We were so impressed with the quality of your staff and will recommend you to anyone we know who is in need of your services.

Extremely professional Care first business second philosophy Very Flexible Willingness to please

Affordable Family Care has been my one and only provider for nearly two years which was the point when my performance of daily living skills became impossible to do at the same level on a daily basis. The CNA’s and the Personal Care Assistants have always been appropriate and respectful. When the chemistry wasn’t right or our dogs were too much of an issue (one associate was allergic), the parting was amicable and the transition was smooth. The business office works well with my insurance and whenever there is a problem, we discuss it and agree on the resolution. AFC is on the smaller side of these sort of providers, but very professional. They are also aware of the need for exposed and intelligent staff since many of the clients miss the stimulation they enjoyed when they were more active. They also are aware of our requirements for walks and errand ventures. Obviously, these sorts of matches between client and care giver require conversation and discussion among all. I have never felt “invisible” in these discussions. AFC is not perfect, but is readily accountable at all levels. Can’t ask for better!

Thank you for providing excellent service and great communication

I highly recommend Affordable family care services. My elderly mother needed 24/7 care in her home and we were very happy with their three excellent caregivers who watched over and cared for her in a kind and professional way. They told me that affordable family care offers them ongoing training to maintain their skills and to learn new ideas and techniques for working with dementia clients. I really like that. Both [name removed] and [name removed] were consistently helpful with scheduling and addressing our concerns. This is a very difficult situation for everyone--mom or dad and the family that wants the best for them in these waning years of their life. We found that Affordable family care services were able partners on this journey.