Above & Beyond at the Knights

This community is very good value, they have a good selection of care services, different levels of care which is what we really liked. They would go on field trips, also have organized games and bingo. Live entertainers that would come in and play during the holidays. The layout is good as well as the decor. It looks reasonably up to date.

They had air fresheners everywhere to circulate the air and keep it smelling nice. The staff was friendly for the most part and the aids were all very nice. The food was was pretty good as well. We did think Above & Beyond At The Knights was an ok value for the price, however it was not all included care so things got pretty expensive after a while. My father lived in the downstairs memory care unit and was kicked out of the community for getting aggressive with one of the other residents. We did not feel that this was fair treatment. We felt the management was not honest with us about things, which we did not like.

Awesome place. Rooms are large and there is a homey feel. Everyone was very friendly and their philosophy on elder care is what I am looking for.

Impressed by facility.

I can only tell you tha Above and Beyond failed me and my family in every way... my father was in their care along with Hospice Care and he developed a pressure sore on his foot which they described as a blister at first.... They talked about taking him for wound care but they never did.. His “blister” became infected and he became septic.... taken to the hospital and his foot was gangrene.... This wound did not develop overnight and I was never told how serious it really was.. I was only told it was a pressure sore. Everyone caring for my Father failed and everyone was negligent in the appropriate care he needed.... My father passed away a week after being taken to the hospital...

Starting right at the top with the director [name removed] I am very impressed with the hands on attention that my husband receives.. It is most amazing to find a director of such an institution so highly medically qualified. From the director down through the aides and cleaning staff they try to please and treat the dementia person with caring respect and love.. I feel as do my children that we were so very fortunate to have discovered Above and Beyond at the Knights.

I cam most impressed with the quality of care and compassion that all the employees demonstrate. The director who is a medical doctor herself is truly hands on .. She is absolutely a remarkable and compassionate administrator. I consider myself blest to have found this place! [Name removed]

About a year ago I wrote a review for Above and Beyond at the Knights (ABK) that today shames and embarrasses me to the bone. I want to replace it with this re-review until I can get A Place for Mom to delete the earlier one. When we first placed Mom in ABK, we were half-crazy with grief and confusion because of her sudden deterioration into aggressive dementia. I wrote a scathing review at a time when the family was in shock and we didn't know who that enraged, belligerent vicious woman was, because she certainly wasn't our Mom. But yes, she was. ABK was also not fully sure what they were going to be dealing with when she arrived, but they bravely and confidently took on the challenge. When various approaches to Mom's condition were tried and some proved difficult to balance at first, and we were being relentlessly hounded by several other facilities to place Mom with them, this is when I chose to put my fury and rage and fear for Mom into a terrible review of ABK . I should have counted to ten at least ten times before I wrote it. Gradually, everything changed. Under the laser-focussed and loving care she received from the owner, [Name removed], and her kind staff, Mom has been treated to such loving kindness and affection, such dedication to her well-being, that I will always be grateful that the team accepted her and are doing more for her than we would ever be able to do on her behalf. Mom has graduated from Memory Care to Assisted Living. The challenges of caring for our Mom are dealt with in a reasonable way, the management is made of some of the THE BEST and wisest human beings I have ever had the good fortune to encounter and to trust, and the staff are loving and buoyant despite the circumstances of caring for such a wide variety of age-related conditions and other situations that plague us as humans. I strongly suggest you not notice that ABK isn't perfect (no place on earth is, and obviously I am not either) and it doesn't look like the Taj Mahal, but the care your loved one will receive should do more for him/her and your family than you can now imagine. This place, Above and Beyond at the Knights, has a heart bigger than the building it occupies. Please give them a chance to do their best for you or your loved one. All that, and the food, prepared as you would do at home, is delicious and nutritious as well. I am now a volunteer reader at ABK and my one remaining regret is that I actually forgot that first review and should have done this re-review a LONG time ago. My humble apologies to [Name removed] and the staff and my gratitude to you as well. God bless you.

Love the staff and the owners, they work every issue

Overall after 7 months the facility is a 3 or 4 star. Clean, staff seems friendly when asked to do a service for Mom. However staff turnover is often. We can't compare to other facilities because she has only been At A&B. Her care is adequate for her needs.

Very disappointed in the way things have changed since under the new owners. The care has declined, the food choices are terrible, and not always enough to go around,crumbs and dirt in patients rooms. Nursing Staff rarely keeps family members up to date on status of patient. If patient doesn't want to eat, participate with activities, do therapy then the attitude is too bad! Should be more trained RN's on each floor 24 hrs a day, to better watch the patients and control their meds. Also have staff that can speak all languages especially English better. Transportation for appointments is a joke, this is Assisted Living you need a better means of transporting patients and more availability!! Wheel chair van's a must, not a bus with big steps to get up. Communication with patients and families are a must in your facility so concerns can be addressed, instead of hiding behind closed doors!!

When Mom, newly diagnosed with dementia, was seen in the hospital by the assessment team, we were delighted that she was put in such a great mood by the team, who knew just how to get her talking and excited. However, she was then admitted to a different facility owned by the same team, but run by a different manager who is not happy in her work, always seems to be running frantically from one problem to another, and the staff openly state that they hate working for her and want to leave. I think she is a good-hearted person and very smart, but has the wrong temperament for running this type of facility which is understaffed. Every day or two we visit Mom and find some glaring problem that has not been handled well. Residents slowly sliding off chairs in full view of the staff who sit folding clothes, food stains since morning still on Mom's shirt at 6pm, fecal material on the bathroom sink since a morning diarrhea problem. I really think both management and staff are overwhelmed. When I confronted the management and Staff Leader about the feces, the manager screamed and the Staff Leader came too close to me, glared, and blamed Mom's roommate for the problem.

The new owners here at Above & Beyond at the Knights have gone above and beyond in working with my father. Right now he is in the memory care Unit and they are hoping to bring him upstairs to the assisted living section. They are also working to bring in more staffing and make sure they are trained well. This is a very nice community small so the residents are well cared for. They have a nice porch out front with rocking chairs and a small side patio and they keep my dad busy which is nice. I am very happy with my dad here.

The staff have been responsive, helpful and make sure mom is receiving the services she needs. She likes the food and is making friends. She likes the activities and staying busy. They keep the community clean and I would recommend it.

I like this community for the care of my father. The staff is caring and they make sure that he is always doing well. We like knowing that he likes the menu and we were impressed by the meals when we dined with my father. They do have activities and he is involved with a few. We would recommend this community for the good value and good care for a loved one.

My mother in law is doing okay since the move to this community. The main concern I have been that her room stinks. Other than that issue everything else is fine. The staff is well. They provide good meals, and have nice activities available for the residents. Unfortunately at this moment I would not recommend this community.

The staff at this community are good. Mom likes the food and some of the daily activities they offer. They do keep the community and her apartment clean. The community is close to family and friends. This community was just bought by another company so I am waiting to see if there are any changes before I recommend it.

MY mother is doing well here at this community. She now has her own room, which she enjoys. The have a great staff at this facility. They have helpful, and great to work with. They do a good job with cleanliness of the community,everything is well-kept. I've had a few issues, but they have been great with resolving the problem. They have done very well by my family and I. My mother is in good hands at this community, and I would recommend it.

As I had a visit with the community the price and atmosphere was unfavorable for us. I wanted a homey atmosphere with supervision. Being that it would be too much to do weekly visit was another dilemma. However, the staff who gave the tour was very uplifting and giving us the most time to get a good tour.