Above and Beyond at MountainView

I know multiple people who have family here, and they all say they like it and are happy. I would recommend it for other people. I like that they make my friend feel at home, and she likes it there. A lot of people in these types of communities say they just want to go home, and my friend doesn't feel that way. She likes the girls who take care of her, and they all love her. She's very happy there. As long as she's happy, we're happy.

Before COVID there was a lot of activities for the residents to participate in. The people were very friendly and very helpful. We would recommend Above and Beyond community to a family or friend.

This has been a very good experience. After a very short adjustment period ,my mother is happy there and has made friends. She feels cared for and is treated kindly. She is not isolated like she was when she stayed with my sister and they were at work all day and busy in the evenings as well. Even thought I live across the country, I have seen how they care for her and interact with her and it keeps me from worrying.

My uncle has been at Above & Beyond for 6 months now. He is thriving. The owners and staff have found away to make him feel helpful and a part of the community. He suffers from a few mental health issues. There compassion and desire to help him live an active and healthy life style goes above and beyond. Many blessings to the entire staff.

A&B is a very serviceable family-run community. Competitively priced all inclusive. [Name removed] was charming and a passionate advocate. The tour revealed a very warm and welcoming staff and residents. The facility itself could do with a bit more renovation and upgrades. This fact has me putting Above&Beyond in teh Pass column.

My wife is very content here in the memory care, the staff is very attentive and they always keep me updated when I come to visit her. I feel my wife is safe here and it is a very nice place. They have a nice dining area and she likes to visit with the other residents, they do keep her busy as best they can in the memory unit too.

We were not impressed with my tour of this community. From what I saw the community was not very clean. They could do a better job with the cleanliness around the facility. We felt this was more like a family ran business, and the staff wore many different hats. Everyone was friendly to my family, and I. This was not the right fit for my parents, and their needs.

The staff was very caring and friendly to deal with. Our mom's health declined rapidly in recent months due to advancing dementia and other health related issues. It was recommended we place her under hospice care so she could stay in her "home" until she passed away. We did not want her to return to the hospital and rehab again, as in the past. Those difficult experiences made her more confused and declined further. Mom got excellent and loving care by the Above and Beyond staff, along with the Ascend Hospice team. We were very pleased with the activities Mom got to take part in when she first moved in and was still able to enjoy. It did take her some time to adjust in the beginning, but we were grateful she moved in before she began to decline and needed 24/7 attention and care.

The staff is very knowledgeable and attentive. Mom likes being here. There is always something for her to do and we can check her out if we have a family event to attend. I'd recommend this to facility to anyone needing a place for their mom or dad.

The community here is wonderful. However, the man that took us on the tour seemed to me like a slick car sales person. He answered all of my questions and was very nice, but the feeling I got was not one that I would leave my husband there.

This was a larger community and I felt like my mom would of been better in a small community. The staff did answer all of our questions and were very helpful. the community is clean and has alot of great activities to help the residents stay active. I would recommend this for good care by just the tour that was enjoyable.

I would recommend Above and Beyond to anyone who needs care for their loved one, the staff is so caring, the facility is very clean, the food is wonderful, if you have a problem let them know and it will be addressed immediately. The staff gives all their love to everone.

I would NOT recommend this facility to anyone concerned about their loved one. They fill this facility with dementia patients when none of the staff is qualified to care for them. I have witnessed residents wandering the parking lot, as well as residents who are undressed roaming the facility. None of the staff pays attention because the entire facility is understaffed. The culture here is to keep residents in their rooms all day except for meal times and some activities to help the little staff that they do have handle the workload. There is absolutely no follow-through when requests or directives are submitted concerning care, and there is no dietitian on staff. Do yourself and your loved one a favor and find a place that really will go above and beyond. This place is a joke.

My tour of this facility went very well, I really liked it. It is a little expensive, but you get what you pay for. The staff was very lovely and kind. The location was going to be a problem for our family, it was a little to far from us. They did offer me a meal to try. Overall it was a pleasant tour.

Our experience with Above and Beyond at MountainView has been a very good one! Any time I've had a problem or concern the staff have addressed it immediately (within 24 hours!), and the facility itself is clean, well kept, and organized. My loved one is doing very well here, and I'd recommend it highly!

My mom had a short stay here before passing . This facility is very well run and staffed. Basima is a highly trained RN who understands the issues in the industry and runs a very tight ship. Michael the main administrator is great to work with and very responsive. Rooms and overall facility are clean and nicely decorated, Staff is trained to keep individuals involved in many activities. They made a very trying time much easier. I would highly recommend.

Above and Beyond at MountainView has been a good experience. She saw a dentist in the facility and I thought that was unique. When she transitioned to this facility it was hard getting new doctors. This facility has helped with that. She has had some towels missing. I'm not sure what is happening with that and I am hoping it doesn't happen again. The staff would sometimes wake her up too early in the morning. I would like them to tailor more to her needs because she did not like that at all. She is comfortable there overall.

After having a bad experience at another care facility my family and I decide to move my mom who is a dementia patient. When meeting the staff at Above and Beyond my sisters and I were very impressed with the professionalism, the degree of care and compassion that Michael and Basima held for mom before she even became a resident. Once we moved mom to Above and Beyond we knew right away it was the best place for her. It is like she is at home with family all the time, The staff is warm and caring they keep a watchful eye on all of their residents. At the same time keeping them busy and active and helping them gain strength and some independence. The genuine warmth just pours out of the place along with the best smells of home cooked meals, Friday is home made pizza, and bedtime cookies and milk :-) After one day there mom turned to me and said "I am so happy here". Mom gets the best care I believe is possible and the rates are reasonable. Her accommodations are perfect for her small and intimate . There is always a staff member nearby to assist her with an arm to lean on or a hug for encouragement. I cannot say enough good things about them, I can now go home and not worry. I would recommend them for anyone who has a loved one that needs to be under constant care.....My Thanks goes out to all of them!

This is a family operation. They are not going to be dictated by far away corporations. When you discuss things with them , you will get a direct response. This is a good advantage.The management is hands on. So things get done and the staff is very responsive. I would recommend this place. My mom is in their memory care unit and is well taken care of.

When I toured here, I was running a little late but they were very nice about it. I don't care for the neighborhood environment that the facility is in. There is a factory/office across the street with a parking lot full of vans/trucks. The facility itself is beautiful from the outside. The common area has a beautiful view of the courtyard. There are birds, bird feeders. fountains, ponds, places to sit in the shade and in the sun. It was a lovely setting. I was annoyed by the gentleman that interviewed me, wanting to know the other places I had toured, and calling my husband Dad. He never asked me a thing about what my loved one was like or his hobbies or anything, but kept trying to tell me how much they cared. It felt really sleazy, and like it was about the money. The activity room had a window and I peeked in but he never offered to go into the room. I asked if I could see a private room and a shared room, and he reluctantly showed them to me - "I guess I could show you a room if you really want to see one". He did not show me Memory Care rooms. They were assisted living rooms but he said they are exactly like the Memory Care rooms. I liked the fact that we could have a sleigh bed and matching side table and not a hospital bed, "anything you want to make it like home", and the views from the windows were beautiful, they were on the woods side of the building. I would have liked to have seen biographies outside the residents' rooms telling a little about them. So overall, it was not a good experience. The place has some lovely aspects - dining rooms are attractive and courtyard is nice, but I didn't get any feel for what the place was really all about. Perhaps a tour with a different person would have made a difference. I did run into a woman outside who mentioned that her loved one and four of his friends all lived here and were very happy.