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A Helping Hand HomeCare

2407 6th Ave Tacoma WA 98406
(877) 345-1716

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A picture of the place
  • A live CNA (Certified Nursing Assistant) answers our phone 24 hours a day / 7 days a week / 365 days a year
  • All of our managers carry Email-Capable Smart Phones, so immediate response to any changing conditions is only a phone call away
  • Geriatric Care Manager on staff for more complicated issues such as coordinating additional medical professionals (Doctors, Nurses, Rehab,) arranging for Power of Attorney, and other important tasks
  • We are one of the largest and most-respected agencies in the greater Puget Sound area. We have the resources to care for your family, from Caregivers to Certified Nursing Assistant, LPN, and RN. We are a locally-owned company serving King, Snohomish, Pierce, Thurston and Kitsap Counties
  • Professional Client Manager dedicated to your family, and to your continued satisfaction
  • Quality Assurance Manager that provides ongoing training for all our Caregivers, and regular inspections to ensure the service we provide is always outstanding
  • We utilize the Caregiver Matching Program to ensure compatibility - with over 150 Caregivers to choose from - we will find the perfect match for your family!

Reviews of A Helping Hand HomeCare

4.3of 5

11 Reviews

Reviews gathered from across the web

    (6)

    A Place For Mom

    (5)

    SeniorAdvisor.com

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December 2018

HS

Review originally written on A Place For Mom

Don’t hire this agency

We gave them four chances to send someone out that actually knew how to change a catheter and not a single one of them did it right. They unnecessarily removed drainage tubes, disconnected the wrong piece causing leakage, and then the last guy put it on upside down causing no drainage at all. When I got home he had 18 oz of urine in his bladder (not counting the urine that spewed everywhere causing me to have to wash the floor, his bedding, change his clothes and give him another shower). Some of the caregivers also lied. My father in law requires a very specific diet that is low sugar, low sodium and low carb due to his diabetes. One of the caregivers didn’t listen to my instructions very well and gave him a banana (the highest sugar content fruit I can think of) instead of the blueberries I told him to. When I got home his blood sugar was 250 and that’s before he even had lunch!!! The other seemingly simple task I gave was to wash dishes. One of the guys broke my favorite mug which is irreplaceable as it was a gift and also chipped the lip on one of my glasses. The dishes looked they had literally just been tossed into my dish rack. They were sitting every which way in my dishrack making it impossible for them to drain and causing me more work because I had to hand dry almost every one of them instead of just putting dried dishes away. The last guy who put the catheter on upside down causing it to not drain at all also told the agency he did the dishes when he did not. I had to wash them all myself when I got home throwing the rest of my day completely off. This is very frustrating as I have 4 kids (3 of them are 6 and under) and I run on a very tight schedule to get everything done and have meals on the table in a timely manner. We also had a standing appointment for the same time every Monday from 8:30 to 12:30 and they called me EVERY week on Sunday to tell me they were still looking. One week nobody came and I couldn’t take my daughter to her class. When I called the agency to fire them, the lady I spoke to wanted me to once again list off all of the reasons why I was firing them and then had the nerve to make a snide comment about how I was upset because one of the caregivers put dad’s catheter “in the wrong drawer” when I never asked the caregiver to put it in ANY drawer. I asked him to hang it on the towel rack to dry. The drawer he put it in is one we don’t even use! I looked everywhere for it when it was bedtime and couldn’t find it everywhere. Luckily we had an extra one so I just put a brand new one on him (our last one). Anyway, I would NOT recommend this place, they are rude liars and in my opinion, they don’t have qualified caregivers.


June 2018

Review originally written on A Place For Mom

Prompt very friendly personnel. Will use them when extra help is needed.


September 2017

Review originally written on A Place For Mom

Great in home care

The staff at this community have been great in helping me with the needs for my husband. They are always the friend and caring and professional. I like that they were able to help us getting someone in the home for care. We like the caretaker that comes to our home and is very nice and caring to make sure that my husband's needs are taken care of. We like that they arrived on time. We would recommend this home care service for the great staff and the excellent care taker.

Community Details at A Helping Hand HomeCare


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Senior Housing Types Provided at A Helping Hand HomeCare

Assisted Living
Memory Care
Nursing Homes
Independent Living
Senior Apartments
Home Care
Care Homes

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(877) 345-1716
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