2nd Family - Eldersburg

This was a very sad and difficult situation. 2nd family provided care and support to me as well as my mom and dad. When mistakes were made they corrected them. We are grateful for everything you did to make life a little less complicated.

This was my first opportunity to use the services of 2nd Family and I would not hesitate to use them again in the future. The care was easy to arrange, the responsiveness from the office staff was timely and the costs were all explained up front.

Well organized, prompt service, friendly staff, empathetic, and superior care compliancy during the two-week period of home care for my 92 yr. old father after being discharged from hospital & care center for covid complications.

[name removed]has been my caregiver for almost a year now off and on. She has been an incredible help to me in all aspects of my care. She listens, takes direction to my needs with the utmost respect and care. She is extremely reliable and very helpful in my day-to-day challenges. She always comes to work with a smile and positive energy. When I think of Second Family, she really has become my second family. I hope she can be recognized for her contributions to your organization through her positive work with your clients.

2nd Family was suggested to me by another care agency located in Baltimore. I called the 1st week of January to request help with my husband. He had spent 6 weeks in Sinai Hospital + 1 month in rehab. He remained quite deconditioned + preferred to care for him at home. After my 1st conversation with 2nd Family, their wheels started turning. Forms were sent for me to fill out, an RN was sent to our home to assess our needs and help for us was arranged within a week. I was impressed with the kindness + warmth I received over the phone but also with professionalism + efficiency. All of our caregivers have been attentive + motivated to help. We now have a consistent caregiver who we love. I know my husband is well taken care of when I leave the house.

The home care was helpful, efficient, friendly and interacted well, expecially [name removed] who worked well with me as far as accountability. We did my Parkinsons homework, plus did a puzzle and played Scrabble. It made everything more fun.... She helped me set us my schedule and reminders.......

Service was excellent from beginning to end. Nurses and Nurse Aides were top notch. App made it easy to use - changing schedule was a breeze. Nurse Aides always showed up on time and did a great job.

[name removed] was a delight to have! She did everything I asked and was super efficient at it. [name removed] cooked breakfast for me, organized many things, and helped me get rid of a lot of stuff from my home. I would highly recommend her to anyone looking for care.

2nd Family is a very good company to support your in-home care needs. They provided caregivers for my elderly father up until his passing. Their caregivers are all very good. But I particularly want to recognize [name removed] who was my father's main caregiver. He gave such wonderful care to my father - and to us as well. He stood by us until the end. [name removed] was also very good. She supported us through one difficult night, above and beyond the call of duty. 2nd Family is very well managed, reasonably priced, reliable and I highly recommend them

We had [name removed]as an overnight caregiver for my dad. I was fortunate to be there and see her in action. She was very attentive and proactive with his care. She had a pleasant way of working with him and responded quickly to his needs. She is an excellent caregiver! Thanks [name removed]!

3 cargivers were on time friendly and helpful. 1 was not a good match. Could discuss all comments with agency and responses were helpful. Would recommend using their services. Be sure to tell and give specific needs. Only problem had to commit for more hours than we needed at this time.

Thanks for listening and responding to the needs of our family. We appreciate your support in our time of need.

Having 2nd Family take care of my mother was truly a comforting experience. During a very challenging time in regards to her health and mobility, we were comforted knowing that her health and well being would be monitored and cared for by kind and compassionate staff. Would recommend to family and friends.

I would recommend this service to anyone. The staff are very professional and nice with me and my loved one.

We chose 2nd Family because the person who contacted me seemed to be the friendliness and had the most information available without me having to promise anything in advance. We haven't had any major scheduling issues with them. Overall we are happy with our experience and would recommend.

For a while, there was not a lot of inconsistency with caregivers but towards the end, we did have consistent caregivers. Communication could have been better between the caregiver and our family. They were caring people and I would recommend this service to others.

Second family is great . Excellent service . Treated my mom amazing . I would definitely recommend them .

I could I say it's only been two weeks so far so good I hope I hope we can find the right person

2nd family was instrumental in getting care for my parents in an emergency situation. The nurses are very kind and helpful with the needs of my parents.

I wanted to express my thanks to 2nd Family, from my first phone call with [name removed], Community Liaison, I was immediately but at ease as we discussed a customized care plan for my Dad, who had just suffered a stroke. She then put me in touch with [name removed], RN and The Director of Nursing. My Dad was being transferred from the hospital to a Rehab. Facility and we needed 24 hour CNA sitters immediately! We had not seen our dad due to COVID, since we were not allowed into the facility, so we were all very stressed. [name removed] knowledge, and compassion guided me throughout this difficult process. I was truly blessed to find 2nd Family. She was able to put together a team of CNA 's with 24 hr. care for my Dad, which is not an easy task, especially with COVID. The CNA's were also amazing, my dad was frightened and confused and it was a great feeling to know our Dad had people who really cared. They were always on time and interacted with my dad who was very much missing his family. They have a family portal which was a very useful tool, I could check that every shift was covered and gave us another layer of communication. I would not hesitate to use 2nd Family again, I can't say enough about them, they truly become a "2nd Family". Thank you all for what you do, you are truly a wonderful group of professionals!