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2nd Family - Eldersburg

1532 Liberty Road Suite 105, Eldersburg, MD 21784

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anonymous - Loved one of resident/client
5.0
Good experience

We chose 2nd Family because the person who contacted me seemed to be the friendliness and had the most information available without me having to promise anything in advance. We haven't had any major scheduling issues with them. Overall we are happy with our experience and would recommend.... Read more

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About the community 2nd Family - Eldersburg

A family-owned business, 2nd Family began in 2011 as a result of our own experience in searching for in-home care for our own loved one — our grandmother. We discovered first-hand that there was a huge void between the level of care available and the level of care that we wanted for our own loved one. It was frustrating and emotionally draining. Having gone through the process of trying to find someone to care for our loved one, we immediately felt compelled to fill that void and help others dealing with similar situations.

2nd Family is the proud recipient of the prestigious SeniorAdvisor.com Best of In-Home Care award two years in a row, having been recognized in 2016 and 2017 for outstanding home care.

Our best-in-class service includes a dedicated RN to manage your care, highly trained and certified CNA and GNA caregivers, and the latest technology to assist in delivering superb care at an affordable rate.

Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.

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Total monthly costs depend on room type, select services, and the level of care needed.

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Amenities at 2nd Family - Eldersburg


Reviews for 2nd Family - Eldersburg

4.8

(65 reviews)

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Cleanliness

4.8

Care services

4.8

Staff

5.0

Meals & dining

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Activities

4.8

Value for cost

4.8

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1-20 of 65 reviews
5.0
February 15, 2022
C T - Loved one of resident/client
Verified Review
Good all around quality

I would recommend this service to anyone. The staff are very professional and nice with me and my loved one.


5.0
September 3, 2021
anonymous - Loved one of resident/client
Verified Review
Good experience

We chose 2nd Family because the person who contacted me seemed to be the friendliness and had the most information available without me having to promise anything in advance. We haven't had any major scheduling issues with them. Overall we are happy with our experience and would recommend.


4.0
May 11, 2021
LS - Loved one of resident/client
Verified Review
my positive experience with 2nd family

For a while, there was not a lot of inconsistency with caregivers but towards the end, we did have consistent caregivers. Communication could have been better between the caregiver and our family. They were caring people and I would recommend this service to others.


5.0
August 28, 2020
Robert ressin - Toured community
Verified Review
Family matters

Second family is great . Excellent service . Treated my mom amazing . I would definitely recommend them .


5.0
August 10, 2020
scott crouse - Toured community
Two-week review

I could I say it's only been two weeks so far so good I hope I hope we can find the right person


4.5
August 4, 2020
Debbie - Toured community
2nd family is a good company

2nd family was instrumental in getting care for my parents in an emergency situation. The nurses are very kind and helpful with the needs of my parents.


5.0
July 31, 2020
Doridi - Toured community
Verified Review
I am a past client of this provider

I wanted to express my thanks to 2nd Family, from my first phone call with [name removed], Community Liaison, I was immediately but at ease as we discussed a customized care plan for my Dad, who had just suffered a stroke. She then put me in touch with [name removed], RN and The Director of Nursing. My Dad was being transferred from the hospital to a Rehab. Facility and we needed 24 hour CNA sitters immediately! We had not seen our dad due to COVID, since we were not allowed into the facility, so we were all very stressed. [name removed] knowledge, and compassion guided me throughout this difficult process. I was truly blessed to find 2nd Family. She was able to put together a team of CNA 's with 24 hr. care for my Dad, which is not an easy task, especially with COVID. The CNA's were also amazing, my dad was frightened and confused and it was a great feeling to know our Dad had people who really cared. They were always on time and interacted with my dad who was very much missing his family. They have a family portal which was a very useful tool, I could check that every shift was covered and gave us another layer of communication. I would not hesitate to use 2nd Family again, I can't say enough about them, they truly become a "2nd Family". Thank you all for what you do, you are truly a wonderful group of professionals!


4.0
July 23, 2020
Allen Family - Toured community
2nd Family - A caring careprovider

Care coordinators are great and very patient with clients and their families. Caregivers vary as with most care companies but 2nd Family goes above and beyond in trying to fit personalities and responsibilities. The number of different caregivers you may have does require that someone be there to let them know what to do on a regular basis (whether that is the person receiving care or a family member). In some cases this is harder than others. Overall, we have been satisfied with the caregivers and the company in general. They do care about their clients and do their very best.


3.0
January 13, 2020
Mary Sue - Toured community
Frustrating

Most of the care givers are wonderful, but the staffing department is not. Several times, we have not been kept informed if someone will be late, someone different will be here, etc. We need someone with specific skills, but some of the care givers they send don’t have those skills.

Response from 2nd Family - Eldersburg

January 14, 2020

Hi Mary Sue - Thank you for taking the time to leave us some feedback. I'm sorry to hear that we are not communicating with you as clearly as expected. Certainly we value transparency and communication, which is why we assigned an RN Care Coordinator to work with each of our families. I would value a conversation with you so that we can ensure that your Care Coordinator is communicating all of the information that you find most pertinent. Please feel free to give me a call at [removed]. Thank you, Josh Markland Co-Founder of 2nd Family


5.0
September 25, 2019
anonymous - Toured community
Care for My Husband

The caregivers are outstanding, especially the primary caregiver. He is great with caring for my husband as well as flexible to fit our scheduling needs as long as it works with his schedule too. He helps with physical therapy activities for my husband which helps increase his involvement and better his relationship with my husband. They have gotten to know each other well and my husband really likes him which makes me happy. It also makes this difficult situation easier.


5.0
September 5, 2019
anonymous - Toured community
Home Care for Mom

Overall, 2nd Family did a wonderful job caring for my mother. Mom was happy with her caregivers and their help which took a lot of stress off of our family. Our Care Coordinator/Care Manager was fantastic! Mom loved her and our family did as well. If my mom ever needs services again in the future, we will definitely be calling 2nd Family!


5.0
September 4, 2019
anonymous - Toured community
Caring for My Loved One

2nd Family is great! We are extremely happy with the caregivers. They are efficient, have a "personal touch," are caring, and understanding of what families go through while always demonstrating professionalism.


5.0
August 30, 2019
anonymous - Toured community
2nd Family is Wonderful

Our family is very happy with the caregivers and care coordinator. My mom really enjoys her time with them.


5.0
August 29, 2019
anonymous - Toured community
My Mother

Our Care Coordinator is wonderful--I appreciate all that she does for my mom and for our family. We had a schedule miscommunication and our Care Coordinator was on it immediately. She had things smooth sailing again in less than 24 hours. I appreciate 2nd Family's efforts to keep the Caregivers consistent as I know how challenging of a task that can be.


5.0
August 29, 2019
anonymous - Toured community
Caring for my mother

My mother's RN Care Coordinator is absolutely amazing. Whenever I have a problem, I let the Care Coordinator know and she always communicates the problem to my mother's CNA. The CNA is always on time. She's great and extremely helpful!


5.0
August 29, 2019
anonymous - Toured community
Looking after Grandma

The caregivers are very attentive, helpful, always on time, and interactive with my grandmother.


5.0
August 28, 2019
anonymous - Toured community
Review of mom's Care

As a whole, 2nd Family handled the difficult situation with my mother very professionally and responded in a quick timely manner to all of our family's questions. The staff was flexible and always willing to communicate to assure my mom was cared for during the times we couldn't be with her.


5.0
January 16, 2019
anonymous - Toured community

My caregiver is like a member of the family.

Response from 2nd Family - Eldersburg

January 29, 2019

That's wonderful to hear! Thank you for taking the time to leave some positive feedback!


5.0
September 20, 2018
anonymous - Toured community
I feel comfortable with 2nd Family

I feel well taken care of and comfortable with 2nd Family


5.0
September 20, 2018
anonymous - Toured community
Very pleased

I am very pleased with the service 2nd family provides


Frequently Asked Questions about 2nd Family - Eldersburg

2nd Family - Eldersburg has received an average review rating of 4.8 based on 65 reviews. See all reviews.

Call (443) 609-3640 to reach a resident at 2nd Family - Eldersburg.

To reach a resident at 2nd Family - Eldersburg call: (443) 609-3640



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.