1-20 of 43 reviews
What a Blessing!
Judy Jones Lasher - Toured community
24Hour Care has been such a blessing! The caregivers are energetic and friendly! They communicate well with me as to how to help my husband! They seem to enjoy their jobs and ask questions to get to know him better! They take I oat ice as to light housekeeping chores! Overall I think we hit the jack pot on care!
My experience with 24hr homecare
Judy jobes - Toured community
24hrhonecare try to always have a caregiver for me! They are pleasant and courteous! The only difficulty has been setting up the direct pay with the Fed long term care!
anonymous - Toured community
24 Hr Home Care has provided us with an excellent professional assistant. We like her very much. She is positive, friendly, kind, trustworthy, a good cook, and does a great job with cleaning, washing, transportation to appointments and personal assistance. She is smart and understands what is needed. I give her the best rating.
On the other hand, Dealing with billing and scheduling new appointments through the office is frustrating. I’ve asked them two months ago, to email me an itemized Statement. That has not happened yet. When we moved it took almost 7 days for them to give our caregiver the assignment of the new address. I have asked the office to use my home number only. They still use my cell. I think part of problem is dealing with too many people in different departments.
Overall, I recommend this organization because, they get the most important thing right, which is providing top rate assistance.
Good Caretakers anonymous - Loved one of resident/client
Both of my parents received care from this agency and it was good overall. For my father the care takers would do the cooking and light housekeeping, but then it would sit down. That wouldn’t be the caretakers fault it would just be because that my father wouldn’t tell them what to do. They were also helpful with taking him to do errands and such. For my mother the care takers came in and assisted her with physical therapy and bathing, so it was good. I recommend their care service.
Used For Only A Week
We only used this service for a week while we were out of town. A representative came out from the agency and sat down with us and explained what they would be doing and then listened to us as what we expected to be done during that time. I had left a very detailed list as to what could be eaten, the light housekeeping that I expected to be done etc. From what I was told the agency sent a different person every time. I felt that if we were going to be using long term that the issues could have been addressed and corrected but I chose not to do anything about it since it was a temporary thing.
This has been a horrible experience anonymous - Loved one of resident/client
I am so disappointed with everything about what 24 Hr HomeCare - Santa Clara. I am on the 6th care giver, the agency does not keep track of who is or is not showing up and I have to constantly call them and they never do a follow through with me unless I call them back. I have complained to the management over and over again. The reason I went with 24 Hr HomeCare - Santa Clara was because they allowed for less than a 4-hour limit I hired them for light cleaning and dinner preparation and they wanted to reschedule my time frame which would not be conducive to when my parents would be eating.
I would never recommend them.
Positive experience so far.
The woman they sent to our home was very dependable and sweet. I would recommend 24 hour HomeCare.
Would not recommend
Respite caregivers are on 12 hr shifts so overtime is added to basic rate. Holidays can be a problem even when scheduled several weeks in advance. Communication with office is weak and rather one-sided. There was no follow-up on their side. Must pre-pay entire amount as a "deposit", which is cashed after service rendered. Caregivers were not as client-friendly as some we have had; chose to ignore comments/complaints by client and do what they deemed best (e.g. Forcing client to stand straight despite being told she had a balance problem). Ability to pass information from day caregiver to night caregiver was questionable, and there seemed to be little effort made to read instructions we left. We asked for caregivers who spoke English, as client is very elderly and hard-of-hearing; request was noted but ignored for most part. Training and common sense was lacking in at least half the caregivers, which resulted in multiple problems. Not an agency we will use again for more than 24 hours at a time.
Excellent customer service
P. Y. - Loved one of resident/client
The customer service and administration has been excellent and they are very helpful. If I called, there is always a person picking up the phone within just 1 or 2 phone rings. Email communication is always responded. So, making arrangement for my parents remotely is as easy as possible. Caretaker staff are good and professional; they know what they are doing. Some are better and puncture than the others. Overall I have had no real problems with anything.
Attentive Staff !!! anonymous - Loved one of resident/client
I am very happy with the service 24 Hr HomeCare has provided my mother. The caregivers where always attentive to her needs and made sure they where on time for every appointment we had scheduled. I have no complaints and would recommend there services to anyone .
I Love The Care Given anonymous - Loved one of resident/client
My father has been getting assistance with this agency and so far I love the caretaker, I wish I could keep her forever. The caretaker is always on time and very patient with Dad, she tries to play games and listens to the stories my dad tells. The meal that are prepared are enjoyed by Dad. I see that the caretaker washes dishes and keeps the house spotless. I have already recommend this agency to others because they are great at what they do.
Good Agency anonymous - Loved one of resident/client
My husband has since moved into a community, since his care needs were more then we can handle. Our experience with this agency was a good one, we were very pleased with the services that we received from them. Thing went well with the staff, they were helpful and nice with everything.
Not Too Bad anonymous - Toured community
They have tried their best to fulfill our needs, so that is good. I guess the only other thing would be that we have been a little disappointed here and there with some changes, but overall it is not too bad.
Review of 24Hr Home Care - Santa Clara, CA Kareen Soto - Toured community
This community provides great services to our residents in [community name removed] when we need private caregivers such as taking them to doctors appt., shopping or companions.
Jen, she's one of the sweetest employees, always brought us coffee from Starbucks in the morning.
Review of 24Hr Home Care - Santa Clara, CA anonymous - Toured community
24 Hour Care has the greatest reps and provides the best care givers and the best & most affordable rates
Review of 24Hr Home Care - Santa Clara, CA Abigail Reyes - Toured community
24 Hr HomeCare is one of homecare company that we usually recommend to families as a social worker in SNF. They have best customer service and well trained nursing staff.
Review of 24 Hr Home Care - Santa Clara, CA Sumi Kamiya - Toured community
24 Hr Homecare is a great company. The staff is very caring and attentive. They respond quickly to any concerns or questions.
Review of 24Hr Home Care - Santa Clara, CA Angie Corpuz - Toured community
The liason Jennifer [last name removed] has been a tremendous help in facilitating and reassuring our residents/families with d/c planning. She has been very responsive to our medical care team, and I have heard great feedback from patients.
Review of 24Hr Home Care - Santa Clara, CA
Ron Salvadore - Toured community
24-hr care has competent and excellent staff. They are very good in communicating their mission to clientele. Staff are courteous and polite. I truly believe that 24-hr care Home Care is a top notch home care agency.
Review of 24Hr Home Care - Santa Clara, CA anonymous - Toured community
Excellent and efficient. Easy to work with. Good recommendation!