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24 Hour Home Care - Santa Clara

4675 Stevens Creek, Suite 121, Santa Clara, CA 95051

For services offered


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anonymous - Loved one of resident/client
4.0
Good Caretakers

Both of my parents received care from this agency and it was good overall. For my father the care takers would do the cooking and light housekeeping, but then it would sit down. That wouldn’t be the caretakers fault it would just be because that my father wouldn’t tell them what to do. They were also helpful with taking him to do errands and such. For my mother the care takers came in and assisted her with physical therapy and bathing, so it was good. I recommend their care service.... Read more

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About the agency

24Hr HomeCare can help you continue a full, active and healthy way of life providing a premier non-medical homecare tailored to your needs. 24Hr HomeCare is an award-winning company that has served local communities since 2008, and all offices are company owned and operated. Our team will go above and beyond ensuring you receive the highest level of customer service, dedication and quality care unmatched in the industry. We invite you to experience the 24Hr HomeCare difference today.

Amenities and Services * Personal Care Assistance (Bathing, Grooming, Dressing, Ambulation and Fall Prevention Assistance, Incontinence Care) * Diagnosis-Specific Meal Preparation * Homemaking Assistance (Light Housekeeping, Laundry, Household Maintenance) * Medication Reminders * Transportation/Errands (Doctor Appointments, Shopping, Prescriptions) * Bedside Support at a Hospital or Facility * Diagnosis-Specific Care that is Tailored to your Specific Needs in increments of 4 hours or more per shift * 24 Hour Accessibility * All 24Hr HomeCare Caregivers are W2 employees, and Registered Home Care Aides through the CA Dept. of Social Services, Bonded and Insured, and Covered by Worker's Compensation Insurance * Our Caregivers are Carefully Screened through a Rigorous 24-point Screening Process that Includes a Nationwide FBI/DOJ Livescan Criminal Background Check, Professional Reference...

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.
24 Hour Home Care - Santa Clara is a community within 24Hr Homecare properties. See all 24Hr Homecare communities.

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Reviews

for 24 Hour Home Care - Santa Clara
4.6(43 reviews)
Write a Review
Cleanliness

4.6

Friendliness

4.7

Meals & Dining

No data collected

Care Services

4.6

Activities

4.6

Staff

No data collected

Value for Cost

4.6

Overall Experience
35
4
2
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Date Submitted
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Reviewer
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Care Received
43
1-20 of 43 reviews
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5.0
Judy Jones Lasher - Toured community
Home Care
July 17, 2019
What a Blessing!

24Hour Care has been such a blessing! The caregivers are energetic and friendly! They communicate well with me as to how to help my husband! They seem to enjoy their jobs and ask questions to get to know him better! They take I oat ice as to light housekeeping chores! Overall I think we hit the jack pot on care!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Judy jobes - Toured community
Home Care
June 6, 2019
My experience with 24hr homecare

24hrhonecare try to always have a caregiver for me! They are pleasant and courteous! The only difficulty has been setting up the direct pay with the Fed long term care!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
anonymous - Toured community
Home Care
November 10, 2018
Excellent caregiver

24 Hr Home Care has provided us with an excellent professional assistant. We like her very much. She is positive, friendly, kind, trustworthy, a good cook, and does a great job with cleaning, washing, transportation to appointments and personal assistance. She is smart and understands what is needed. I give her the best rating. On the other hand, Dealing with billing and scheduling new appointments through the office is frustrating. I’ve asked them two months ago, to email me an itemized Statement. That has not happened yet. When we moved it took almost 7 days for them to give our caregiver the assignment of the new address. I have asked the office to use my home number only. They still use my cell. I think part of problem is dealing with too many people in different departments. Overall, I recommend this organization because, they get the most important thing right, which is providing top rate assistance.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.0
anonymous - Loved one of resident/client
Home Care
December 19, 2017
Verified Review
Good Caretakers

Both of my parents received care from this agency and it was good overall. For my father the care takers would do the cooking and light housekeeping, but then it would sit down. That wouldn’t be the caretakers fault it would just be because that my father wouldn’t tell them what to do. They were also helpful with taking him to do errands and such. For my mother the care takers came in and assisted her with physical therapy and bathing, so it was good. I recommend their care service.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous
Home Care
August 29, 2017
Verified Review
Used For Only A Week

We only used this service for a week while we were out of town. A representative came out from the agency and sat down with us and explained what they would be doing and then listened to us as what we expected to be done during that time. I had left a very detailed list as to what could be eaten, the light housekeeping that I expected to be done etc. From what I was told the agency sent a different person every time. I felt that if we were going to be using long term that the issues could have been addressed and corrected but I chose not to do anything about it since it was a temporary thing.

Cleanliness

3

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


0.5
anonymous - Loved one of resident/client
Home Care
August 10, 2017
Verified Review
This has been a horrible experience

I am so disappointed with everything about what 24 Hr HomeCare - Santa Clara. I am on the 6th care giver, the agency does not keep track of who is or is not showing up and I have to constantly call them and they never do a follow through with me unless I call them back. I have complained to the management over and over again. The reason I went with 24 Hr HomeCare - Santa Clara was because they allowed for less than a 4-hour limit I hired them for light cleaning and dinner preparation and they wanted to reschedule my time frame which would not be conducive to when my parents would be eating. I would never recommend them.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


5.0
anonymous
Home Care
March 28, 2017
Verified Review
Positive experience so far.

The woman they sent to our home was very dependable and sweet. I would recommend 24 hour HomeCare.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


2.5
anonymous
Home Care
February 10, 2017
Verified Review
Would not recommend

Respite caregivers are on 12 hr shifts so overtime is added to basic rate. Holidays can be a problem even when scheduled several weeks in advance. Communication with office is weak and rather one-sided. There was no follow-up on their side. Must pre-pay entire amount as a "deposit", which is cashed after service rendered. Caregivers were not as client-friendly as some we have had; chose to ignore comments/complaints by client and do what they deemed best (e.g. Forcing client to stand straight despite being told she had a balance problem). Ability to pass information from day caregiver to night caregiver was questionable, and there seemed to be little effort made to read instructions we left. We asked for caregivers who spoke English, as client is very elderly and hard-of-hearing; request was noted but ignored for most part. Training and common sense was lacking in at least half the caregivers, which resulted in multiple problems. Not an agency we will use again for more than 24 hours at a time.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


4.0
P. Y. - Loved one of resident/client
Home Care
December 22, 2016
Verified Review
Excellent customer service

The customer service and administration has been excellent and they are very helpful. If I called, there is always a person picking up the phone within just 1 or 2 phone rings. Email communication is always responded. So, making arrangement for my parents remotely is as easy as possible. Caretaker staff are good and professional; they know what they are doing. Some are better and puncture than the others. Overall I have had no real problems with anything.


4.0
anonymous - Loved one of resident/client
Home Care
November 9, 2016
Verified Review
Attentive Staff !!!

I am very happy with the service 24 Hr HomeCare has provided my mother. The caregivers where always attentive to her needs and made sure they where on time for every appointment we had scheduled. I have no complaints and would recommend there services to anyone .

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Home Care
May 27, 2016
Verified Review
I Love The Care Given

My father has been getting assistance with this agency and so far I love the caretaker, I wish I could keep her forever. The caretaker is always on time and very patient with Dad, she tries to play games and listens to the stories my dad tells. The meal that are prepared are enjoyed by Dad. I see that the caretaker washes dishes and keeps the house spotless. I have already recommend this agency to others because they are great at what they do.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Home Care
March 11, 2016
Verified Review
Good Agency

My husband has since moved into a community, since his care needs were more then we can handle. Our experience with this agency was a good one, we were very pleased with the services that we received from them. Thing went well with the staff, they were helpful and nice with everything.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.0
anonymous - Toured community
Home Care
December 10, 2015
Verified Review
Not Too Bad

They have tried their best to fulfill our needs, so that is good. I guess the only other thing would be that we have been a little disappointed here and there with some changes, but overall it is not too bad.

Cleanliness

4

Friendliness

5

Care Services

3

Activities

3

Value for Cost

4


5.0
Kareen Soto - Toured community
Home Care
November 12, 2015
Verified Review
Review of 24Hr Home Care - Santa Clara, CA

This community provides great services to our residents in [community name removed] when we need private caregivers such as taking them to doctors appt., shopping or companions. Jen, she's one of the sweetest employees, always brought us coffee from Starbucks in the morning. Thank you.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Home Care
November 12, 2015
Verified Review
Review of 24Hr Home Care - Santa Clara, CA

24 Hour Care has the greatest reps and provides the best care givers and the best & most affordable rates

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Abigail Reyes - Toured community
Home Care
November 12, 2015
Verified Review
Review of 24Hr Home Care - Santa Clara, CA

24 Hr HomeCare is one of homecare company that we usually recommend to families as a social worker in SNF. They have best customer service and well trained nursing staff.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Sumi Kamiya - Toured community
Home Care
November 12, 2015
Verified Review
Review of 24 Hr Home Care - Santa Clara, CA

24 Hr Homecare is a great company. The staff is very caring and attentive. They respond quickly to any concerns or questions.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Angie Corpuz - Toured community
Home Care
November 12, 2015
Verified Review
Review of 24Hr Home Care - Santa Clara, CA

The liason Jennifer [last name removed] has been a tremendous help in facilitating and reassuring our residents/families with d/c planning. She has been very responsive to our medical care team, and I have heard great feedback from patients.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Ron Salvadore - Toured community
Home Care
November 12, 2015
Review of 24Hr Home Care - Santa Clara, CA

24-hr care has competent and excellent staff. They are very good in communicating their mission to clientele. Staff are courteous and polite. I truly believe that 24-hr care Home Care is a top notch home care agency.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Home Care
November 12, 2015
Verified Review
Review of 24Hr Home Care - Santa Clara, CA

Excellent and efficient. Easy to work with. Good recommendation!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 43 reviews

Frequently Asked Questions about 24 Hour Home Care - Santa Clara

24 Hour Home Care - Santa Clara has received an average review rating of 4.6 based on 43 reviews. See all reviews.

Call (408) 550-8295 to reach 24 Hour Home Care - Santa Clara.

To reach 24 Hour Home Care - Santa Clara call: (408) 550-8295



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.