Westchester Assisted Living

The staff is friendly, but administration seems frazzled and makes promises that they do not keep. The residents are all complaining, but nothing gets done. My husband‘s been there for two months and we’re still waiting for the emergency pendant. They gave him a little bell to ring if he has an emergency. The facility has great potential, but it needs some up upgrades. The rooms are very spacious with high ceilings, but they smell moldy and need better lighting. Unfortunately, I have been told that most of these assisted living facilities are about the same. The staff seems to be lazy. My husband‘s laundry didn’t get done last week. I’m always having to be on top of the nurses to make sure he gets his medication and they do not have any activities in the place.- for an example, the activities director pulled out her back so they canceled the ice cream social for today- but the bottom line it’s very affordable so I guess you get what you pay for

Too dark a place, not acceptable outside space, too expensive.

Didn't have furnished rooms ready.Said they would have to look around for furniture to set up a room. Need to bring bedding and towels w/ you.

My Dad has been living at Westchester Winter Park for over 2 years. In the beginning, everything was great, but have been declining for a long time. It has been like 3 or 4 Executive Directors, and most of the time, they are short of staff. Dad always complains about medication being late, and today, my brother found him on the floor, dehydrated, and over his fecal. Dad told my brother that he had pressed the help button many times, and nobody had come for help. Now, we are at the hospital, and I don't want to take my dad back to Westchester after he gets discharged from the hospital.