The Parkside Group

The common areas here are always very clean, although I feel like they could spend a little more time on the individual rooms. They also do a good job overall with the care, although we've had some issues with specific services. My loved one receives his medicine through the VA, and there have been some mixups which have been difficult to clear up due to a language barrier with the staff. There have been difficulties communicating with the staff in general, the director isn't great about returning emails. I will say that Joe Cline has been a pleasure to work with and always gets back quickly, however.

Advantages separate levels of care,perform activities for levels of care cost is low lots of walking area drs come to examine residents kitchen help resident gather together Provide outside service to take mom to water aerobics Disadvantage Can hire sitter to take mom to water aerobics, outdoor gardening, but not very defind, Not as pretty, no memory care pets around the area no plants Questions Do they go on outings eg lunch, xmas lights

Mom had a nice respite stay at this older community. The community was well taken care of. She did not have her own restroom. She was at a different care level than most of the other residents. She loved the food and they took good care of her while she was there.

Our family was able to do an in person tour because it was before the pandemic, and the tour was just okay. The community is a little older and what we did not like about it, was the communal bathrooms. We wanted our loved one to have their private bathroom.

We never got to move our loved one in. The people were really nice and helpful. Candy made sure that all questions were answered. The whole family was happy about this move. Then when it was the day of move in the community said that they did not have her for a move-in. Also they went up in price dramatically. We just could not afford it at that time.

Liked that it was all memory-care. Appreciated the programming. It felt a little sad when walking around. Did not see any engagement of staff and residents.

First, I'd like to point out that this review is being done because SeniorAdvisor.com sent me a note saying it would be my last chance to post. My mother has only been there a month. At my initial tour and follow-up, everyone was friendly and seemed helpful, but since the very day I signed the paperwork, I cannot get anyone on the phone anymore. I've left messages and texts and get no call backs. Sometimes when I call, it just rings and rings and rings. This is distressing. I visit at least once a week, so any issues so far have been handled then. When I've visited, Mom's hair looked unclean and her "depends" diaper was long overdue to be changed. They also have been doing improvements to the building, and one day the chemical smell from some glue they were using was so strong I became nauseous. I could not believe the residents had to deal with it all day. I'm pretty disappointed so far, but I'm also willing to give it a chance (3 to 4 months) to take input and make corrections.

Pros Planned activities Visual stimulation with mini pigs, dogs, aviaries, Cons [removed] Belongings lost Belongings shown no respect Through lack of care, mother developed a very bad bed sore when a wheelchair was necessary for getting around Not enough care givers and much turn-over

The caregivers staff are what make this place special, however; they are grossly unstaffed which impacts the overall quality of care. The leadership team lacks experience and communication with family members unless you request information or updates. The place has a very strong oder which could be managed but again, the lack of appropriate staffing levels makes this difficult. There is a lot they say they will do but it does not happen unless you persist which is annoying when you're already dealing with the stress of having to place a loved one into a facility. Having then to worry they they receive the appropriate level of care makes the stress even more challenging. It's sad that our country has accepted that it is okay to not give the best possible care to our elderly because corporations only care about profits and not people. I hope my journey in life does not require me to live in one of these facilities. It makes me depressed every time I visit my family member.

This facility is completely understaffed to handle the number of patients on each hall. Usually only one person per hall and they tend to stay in their desk area rather than walking the halls and checking on the patients. Staff rotates halls regularly so there never seems to be anyone familiar with the patients on the hall and their needs or their special handling requirements. Medicine times can vary daily - more than an hour early or late. We have been very displeased with this facility.

loved Joe, [removed] Facility is dark and dirty. smelly. Rooms are very small. no way

The communication is not good at all. Getting updates on your loved one is like pulling teeth. The pandemic doesn't make it any better! You would think since the family can only do facetime or window visits, the ED would be more willing to update the families on what is going on with your loved ones, not just a generic "Covid" update. I have only had one great caregiver at the facility, she cares and treats the residents as her family. Other's don't care about your family member, at least it doesn't appear as such. Housekeeping has been put on the caregiver's instead of having a true housekeeper. Not sure what activities are going on with the residents. Apparently, COVID has put a stop on activities other then the activities director walking around asking the residents how they are. These residents need their minds stimulated, they need activity! I have reached out to corporate only to be told to call the ED's manager. I'm still waiting on a call back from her, almost 2 months later.

I'm not giving Peachtree Creek any stars... No I moved my wife from the facility without notice...Run...Run...I tell you... If you love your loved one falling, unattended to,no one has an answer , supervisor never in the building and the aides over worked Here's the place for you....

This place has a strong activity program, however the day to day care of the seniors is not acceptable. They do NOT have enough staff to take care of the residents. Their philosophy is a unique one regarding having a strong activity program for Alzheimer's residents, however the residents are not taken care of in their rooms. They are often left alone. My grandmother fell several times because she was left alone in the common area. She also developed bedsores due to not having her depends changed often enough. We moved her out due to these concerns.

If you are considering moving your loved one to Peachtree Creek, please reconsider. I will always regret moving my mother there, even though she was there for only 2.5 weeks. I made the mistake of trusting an independent senior adviser that Peachtree Creek in Smyrna, Georgia would be a great community for my mother. I had read some mixed reviews on this community, but the senior adviser brushed off my concerns. My mother's room was very small, the place was dark and smelled, the food was terrible, management was terrible and most of the staff did not care, were rude and did not demonstrate any compassion for the residents. Most of all, my mother was not safe at Peachtree Creek. I had hired private caregivers to stay with Mom 24/7 to help make her transition to Peachtree Creek smooth. I had hoped to wean her off of this service within a week or two, but due to my very legitimate concerns for her safety and well-being I had to keep them with her throughout her entire stay there. Some of the residents wander (it is an all-memory care community), several of the male residents wandered into my mother's room repeatedly throughout the night. Thankfully my mom always had a private caregiver sitting in her room with her to keep these men from coming in her room. The first night that mom was there, her caregiver took her for a walk down the hall before getting her ready for bed. While they were out of Mom's room, a male resident whose room was across the hall got in Mom's bed and under the covers and refused to get out of the bed. The man was confrontational and it took my caregiver several minutes to get the man out of Mom's bed and her room. This event left a lasting imprint on my mom, causing her to experience anxiety each night as it got close to her bed time. Every night that my mom was in this room, my caregivers had to push a chair up against the door and sit in it to keep these men from entering my mom’s room, as the doors did not have locks. But that didn’t stop them from trying to open the door a dozen or more times each night. The Peachtree Creek staff was nowhere to be found and did not monitor the wandering residents. When I brought this to management's attention, they knew which residents it was without me giving any details and blew it off by saying one of the wandering residents was "perfectly harmless" and that another "just had his medication adjusted today" but did not acknowledge my legitimate concerns for my mother's safety. If my private caregiver had not been with my mother, I would never have known, nobody would have been there to protect my mother and who knows what could have happened... The shower room was filthy and smelled terrible, the other one was "out of order", so it was probably in much worse condition. The entire building was dark with very little natural light and parts of it smelled like urine. I noticed that residents in wheelchairs were left alone in the rooms for hours at a time, without being checked on by staff. One resident was wearing the same dirty shirt every time I saw him. The food was pitiful at best, undercooked, overcooked or just plain unappealing. My mother's laundry was never washed by the staff, she was never given a shower by the Peachtree Creek staff (even though the contract I signed and what I was paying for stated that they would give her showers 3 times per week), her room was never cleaned (her room and bathroom were dirty when she moved in) and the trash can in her room wasn't emptied during her entire stay. They also missed giving her some of her meds on multiple occasions and took days after they had received her lab results to give them to me. I was paying for all of these things and when I brought it to the attention of [name removed], the Executive Director, he implied that I was a liar and that my private caregivers who were by my mom's side 24/7 while she was there, were liars too. My paid caregivers were the only people who gave my mother her showers, cleaned her room, did her laundry, etc. If I am paying $4,000 a month for my mom to stay there, I shouldn't have to pay someone else to do what Peachtree Creek is getting paid to do. The Executive Director, [name removed], is one of the most arrogant and unhelpful people I have ever come in contact with. He demonstrated no compassion and had no concern for my mother's safety that he was putting at risk. He stayed in his office, did not work weekends and should not be working with seniors. Unfortunately, his attitude carried over to most of his staff. The Wellness Director, [name removed], was almost as rude, arrogant and unhelpful as [name removed]. The day my mom moved out, a nurse under [name removed] had just started (I don't know her name) and was incredibly rude to me. I asked her to give me mom mother's medications and stated the reasons why I was moving out. Her response was "I just started working here" and that she wasn't responsible for any of the problems. She then kicked out of her office, because I "threw medication" at her, which was not true. She gave me my mother's medications in a flimsy trash bag that tears easily. The meds were bubble packed in rectangular cards and the corners of those cards poked multiple holes in the flimsy bag she put the medications in, which caused the bag to break and the medications to fall on the ground. Before the bag broke, I asked her several times if she had a box or something sturdier than a flimsy trash bag to put my mother's medications in (I brought them to Peachtree Creek in a box), she said there was nothing else and repeatedly told me to get out of her office. When I was given my mother's medications, I noticed that one was missing-a controlled substance. I had to specifically ask for it multiple times, with the nurse insisting they had given me everything until they finally were able to "find" them. When I moved my mother out, she had a credit owed to her of just over $2,400. I was told by [name removed], the Business Office Manager, that the check would be mailed in 30 days. After many phone calls, emails and promises, the check finally arrived 60 days later. I copied the Executive Director, [name removed], on every email regarding this matter and he never responded. While this was not surprising at all, it was very disappointing. I will say that [name removed] seemed to do what she could to help get the check issued. Two staff members who did care were [name removed] and [name removed] at the front desk. They were friendly and cared about the residents, while the other employees appeared to be there just to earn a paycheck. My heart breaks for the residents who still live at Peachtree Creek. In the many times that I visited my mom while she was here, I noticed very few other residents had visitors. It's a "throw away community", where people moved their family members and don't visit.

No..No..No My father had several falls, which I Never received an explanation for. Food is served off a wheel cart. I watched the cooks serve without washing there hands. The floor techs are over worked, no support from management at all. [Removed] deceived my family. Wayman only smiled with solutions.[Removed] was Never at the facility only weekends ,[Removed] was a good support. Our family experience was horrible. So beware!!!