The Manor

I had taken a tour of this community before it was even open and it was gorgeous. It was defiantly one of my top choices out of all the different properties I had taken a look at. I did think the rooms where a little small and where not as spacious as I would have liked them to be. The lady that I was speaking with also seemed very excited about all of the staff that she was bringing in and said they where all very promising employees.

The staff is welcoming; they are genuine in their caring about and for you. Occasionally, staff and residents have a day that is not their best.

We toured The Manor during our search for an Assisted Living facility for my loved one. We were not impressed with this facility at all, except for the actual living quarters. The staff was not prepared for walk ins and could not answer questions. Our tour guide was not friendly. The facility was very cold feeling with lots of open, wasted space. It was the very opposite of home and cozy.

The nursing staff is good. [name removed] and [name removed] are great to work with. The facility is perpetually under staffed. The facility director made it clear to us verbally that she would not be available to resolve problems on the weekend. That pretty well sets the tone for the Manor.

The other residents are friendly. And there is a camaraderie among the people there. A lot of the caregivers are really friendly and helpful. But they are really unclear about what their role is - what they do and what they don't do. Overall the facility is clean and in pretty good shape, but they're not really good about cleaning the residents' rooms. While the individual caregivers are good, coordination between all of them is terrible. The director doesn't answer emails on the weekend, so I have a low opinion of her. They have had staff turnover, and a lot of things they advertise that they offer, they don't actually do, including some of the activities. They say they do pedicures, and they do not. They have a total of 75 residents, and they say their plan is to bring somebody in to do that one day a month. And sometimes the van for transportation to appointments is not available - most recently they attributed that to repairs needing to be done.

It seems like all the staff are stressed. I don't think anyone there is lazy. They're just understaffed and don't seem to have the time to get around to everything they need to. I understand that everyone is understaffed right now, but they just don't seem to have enough coverage. They've changed chefs recently. The food was really good at first, but now sometimes my loved one can't eat what they serve, nor can the people at her table. Sometimes you can't even tell what it is. And the vegetables seem to be stir fried and greasy. They do have great activities if you choose to participate. And the facility is very clean.

The manor overall as a community is good. The staff that is there are very friendly and helpful. The Room my loved one is in is very comfortable, large enough for her to walk around in there with her walker. The upkeep is great and the meals are in good portions. They are mainly fried foods or carbs with my loved one doesn't really care for. The main concern with this place is the administration. Since my loved on has been there they have changed about 3 times. The care for my loved one is not consistent. I have spoken with the owner, and director but nothing has seemed to change. As of right now, I don't feel I would recommend them to a friend.

They are not organized and they don't appear to have any knowledge of how to run this community. Very unsatisfactory!! We picked this community because of the location and it seems nice. They have raised my moms monthly rent 3 times in a year.

You are told so many things on the tour that do not come to pass. The weekend staff is basically non existent even though they say the staff count is the same. I've called on the weekend with no as answer. I've left voice mail with no return call. My family member has a beeper so they can't go out alone. Not once when I've taken them out on the weekend has a staff member showed up at the front door when the beeping was going off to see what was going on. Not once. That is a huge safety concern. Communication is horrible. We were told if your loved one didn't show for a meal that someone would go check on them. That does not happen at all. Have only a few interactions with management and they are rarely pleasant. Bathroom is not cleaned well at all. Go drop in several times at random times before putting your loved ones here.

We did not have a good experience there and moved out after 3 weeks. I felt bad for the folks in assisted living, they did not get the attention they needed. They did not know how to run the townhouses. Maintenance was nearly nonexistent as they had one person doing all maintenance and lawn care. WiFi rarely worked; there had been minimal clean up after construction, so we spent days trying to get the house clean. The food, on a good day was mediocre, most days it was horrid. They'd run out of napkins and flatware by dinner, and on occasion the kitchen staff was late, and we were served cold food. I would not recommend that place to anyone.

As my mom's health and memory deteriorated so did her care at The Manor. She needed a lot of help and assistance which she did not get because they said when they asked her if they could help her, wash her clothes, clean her room, pull her trash or assist her - she was uncooperative and "refused care." We have since moved her to a new facility and she is consistently clean and dry with clean clothes on, her room is clean, and she never smells, nor does her room because they pull her dirty laundry and trash out of her room, and I have not heard once that she is uncooperative, "the problem" or that she refuses care. If you or your loved one are just looking for senior living, this may be a fine place for you, but if you need true assisted care - keep looking.

My friend placed her mom here...what a nightmare they have been through. Revolving door from management to resident's assistants. Feel bad for any family who has to go through this process of moving a parent but then being in a facility that is clearly mismanaged is even worse.

I had planned to put to put my mother into The Manor. She qualified for Medicaid and was on a waiting list. The day before she was to move in, she had to go to the hospital. I was told to go ahead and move in her belongings. I took the time while she was in the hospital to buy new things and decorate the apartment. I had no experience with Medicaid and tried to stay in connect with DHS. Mother was in the hospital for several weeks and I kept in connect with various members of the administration. The week she was to be discharged, I notified the nurse because I felt certain that they would need to know meds, etc. when she was discharged. On the day she was to be discharged, I received a call from the administrator at 10:00 teling me my mother's medicaid had expired and she could not move in. Needless to say, I was very upset. I made many phone calls trying to find some help. I finally got in touch with one of the owners at The Manor. He was very rude and even laughed at me while I was crying. At that point, I was sure I didn't want her to be a resident at the Manor. The next day, I received a call from the administrator telling me that the locks on the door had been changed and that we could only get in to mother's belongings between 8:00 and 5:00.