Sungarden Terrace

This facility is very clean and well-maintained. The elevator seems to break down fairly often, which strands many of the upstairs residents. Nearly everyone who works there is amazing, friendly, helpful. However, the previous administrator arranged for my mom to move into Memory Care and for my dad to move into a single room. She broke down all the costs, and because they had a special for Memory Care (trying to get filled back up after COVID), the cost of both ended up being $500 less than when they were sharing a room in the more independent section. She said the cost of both rooms would not go up for a year, and at that time, both would only go up the regular 10% for cost of living. She did not give this to us in writing or have us sign anything. Our mistake. As soon as that administrator left, the interim administrator notified us about an error in what we were paying and that both rooms' costs would increase in a couple of months! The increase would be $700/month! I tried to fight it, but since we didn't have anything in writing, we had no leg to stand on. The increase became effective yesterday. Both of my parents are happy with their level of care, although I don't know what's happened to many of my mom's clothing. With the exception of the night desk clerk, everyone is extremely friendly. The new administrator is friendly (she was the marketing director), but seems disingenuous. My dad raves about the food, but neither of them eat much. I've eaten there quite often and most of the food is very good. The activities are not varied, but they've had trouble with staff turnover. In Memory Care, the activities are more limited due to the residents' abilities. We are hoping this will improve as covid lessens. Since my parents are still paying less than they were paying up in Washington State, and they're both happy, I believe they're getting good Value for their money, even with the recent increase.

Wonderful intake person as well. It is not [name removed] anymore, but [name removed]. She is nice. Loved their menu choices since dad has some dietary restrictions. Not a fan of the decor. They are getting remodeled, however. Hated the carpet in the room. Ugly green.Everything else was wonderufl.

This was a small but nice family owned facility. I had a great tour. I would be glad to refer others to this facility. Warm and friendly community. Rooms were a little small because it was an older but well maintained place.

I have no complaints about how things are going for my father since he made the move into this community. He is making improvements every day and has become less resistant about being there. The staff have been patient with his needs and I am comfortable with the care they have been providing him. To my knowledge everything has been going well for him and has been the perfect fit. Overall I am pleased and would recommend it to anyone.

We had more help before we moved in but we are not getting the same helpful responses after mom moved in.

We finally chose this place after looking at 4. There are more people around to interact with. The staff is upbeat and friendly, and they were amenable to everything we wanted.

Very nice facility. Friendly and professional staff. It seemed to be a little cheaper than other facilities. Mom has decided to have in-home care.

I really like this community and all that it has to offer. My loved one really enjoys the activities that the community offers. The meals aren't great,but they are decent enough. The staff is friendly and helpful.

Mom was not able to move into this community as they do not accept residents that are already in wheelchairs. They are a little more expensive than the community she is at now. They charge for any extra services that may be needed. It seemed to have an active environment. I received a good report from a family that has a loved one that currently lives there. The staff were nice and the community looked clean.

They've done a great job here with my loved one so far! The care staff have been great with him, they are friendly, caring, and professional. The facility itself is nice looking, and always well kept and clean. They haven't been perfect, sometimes a few details will slip through the cracks when it comes to care, but on the whole they've been great.

My husband didn't like the area. My aunt likes walking around and he thought the area is not safe to go out and take a walk even in the day time. Also, the community is kind of cramped with people. I mean, the place is nice, it's just that it's very limited. There is not as much space to walk around especially outside. Plus they didn't have a one bedroom room for her at the time.

85 residents 46 staff No openings right now. Waiting list 500 dp area old part of SP a bit iffy cost is good not sure about activities when asked if mom could come and interact response was I don't know how? People seemed happy Might consider

Whole family was impressed with facility as I was when I toured it previously.

Thay saved my life. I was very independent but disabled when I moved. Did my own meds management and drove Moving stressed me I got very sick and stopped eating and taking meds. Front office staff was very concerned and called me every day and sent food to my room. Then they called 911 to take me to the emergency room. I had total renal failure. I am now on dyalysis and feeling much better. Now have an RN case manager recomended by Harbor Terrace to coordinate dyalysis and doctor visits and keep my family informed and I have a full time care giver to take me to dyalysis. Now starting to work again and much stronger.

This community does not have any medical personnel on staff. The staff that is there is friendly and do what they can to care for the residents. There is a secure memory care unit. The food is fair, however the food in the assisted living area is nicer. There does not seem to be a lot of activities. This community is kept clean.

I thought this place was very clean, I was mostly impressed with how well the staff and residents maintained the building. The staff made sure to answer any questions we had for them in detail and even offered us to try one of there meals. I have no complaints about there community, they just had no room at the time for him.

Tammy was exceptional, helping me place my Mom in a facility that cares, and one that can provide a complete range of services. Despite her being in memory care, she has been allowed to eat and socialized with the assisted living folks. She seems to be enjoying her stay, and looks forward to being moved into assisted living.;

I have recently made the move into this community and so far things have been going alright. I do not have much interaction with the staff because I have my own caregivers that come in so I can't comment to much on them. I will say that the meals they have are awful and they do not know how to cook. I am not impressed with them at all and am hoping they make some improvements here shortly. They seem to have some nice activities available for the residents I just have not been able to participate in any of them due to my back.

Entire place had a smell possibly cleaning supplies that did sit very well with my sinus. Layout was two stories and adequate. Nice outside areas that are secure.

The lady who gave my loved one a tour of this community was very friendly and had a lot of great information to give us during our visit. I truly have no complaints about our experience it was just not the right location in the end decision.