Encore Communities

I believe it was very good. Everything they did was extraordinarily well done and kind. It was essential the we used them because we had not alternative for that month. It was a disaster for my friend because she was at a point in her disease that she was just not happy. There was no right situation for her. I can't think of anytihng that they could have done better. They were careful to take care of her cats. They gave her a very nice room and cooked specifically for her rather complicated diet. They treated her with great kindness. The place was simply lovely and beautifully designed. Overall, they get high marks all around.

Wonderful visit. Answered all my questions. Definately one to consider. A positive enviroment.

My father moved into Heritage Place in June 2013 after having a stroke. He is no longer able to live alone and needs assistance. His one bedroom apartment has a large walk-in closet. The building is designed so most everyone has a view overlooking the courtyard. Heritage has a family atmosphere and caring staff. [name removed] , the Activity Director, has a full schedule of activities from Bingo, Corn hole, Exercise Class, Music, Arts and Crafts, etc. There is something for everyone. They provide transportation to appointments if needed. Meals are served in the dining room or if a resident chooses they can eat in their room. Our family is pleased with the care received. Best of all, this is home to my father and he loves it there. I highly recommend Heritage Place.

My mother has been a resident at Regent Court for just over a year. I have been very impressed with the facility. It is well managed and the staff is incredibly attentive to my mother's needs as well as to mine. They are professional, skilled at interacting with the residents and very kind. I appreciate that we were able to fill my mother's room with her familiar things and that she has her own space. The common areas are light and well designed for this very needy population. I appreciate that it doesn't feel or smell or even look like an institution.

so i rated them a 5 al across they do a real good job staff is great they take care of the famliy and make sure they are ok i would recommend to any one out there i rated the cleanliness a 5 star rating in and out i al so rated the value of what we are getting a 5 star as well

Very friendly staff! They are very helpful! If I have any problems, they take care of things right away. Or, if I have questions, they are there to answer. I can't think of any improvements needed yet. They are really doing a lot of good things. Also, they were an easy pick because they help with two-person transfers, which is hard to find.

Happy with our choice. They truly care for dad as if he was their dad or grandpa.

The staff at Heritage Place is very friendly. And the residents really enjoy being there. I had several who stopped me when I was touring and encouraged me to bring my mom there because they really love living there and thought she would love it too. The facility is a little bit dated and could use some refurbishment. But the staff takes good care of people, and the residents seem to love it there.

We chose Heritage Place because when I was looked the price was right and the staff here seemed a lot friendlier and more organized than some others we looked at. The room sizes here are great. The staff all try their hardest and I would recommend them to others looking.

If you can afford it, this is the best community in the area. I believe the community has a higher staff to patient ration, than other communities in the area.

My husband seems to be doing better now that we have moved him here. The staff is friendly, welcoming and helpful. The community is small and is very clean. The food seems to be fine the portions are good. The location is perfect very close to our home. I believe he is socializing with the other residents but he mostly stays in his room and enjoys watching tv.

Higher end. Stack washer & dryer,full kitchen,indoor pool, jaccuzi, affiliated with rehab.

Quiet and Remote. Location-Top of Ridgetop. Friendly staff...accomodated residents during tour. Staged environments for resident comfort and mental stimulation. Clean but noticeable incontinence smell. Emergency Response and Secured premises.

Clearbrook Inn felt more like a hospital instead of a senior community. They left the doors open all day long. I was not able to try the food. This did not feel like the right place for my mom.

My loved one only had a brief stay here at the Regent Court. The environment was very clean and the staff did the best that they could to care for my loved one. I felt that they did not have enough staff to help my loved one be more comfortable. The food was good but the portions were too small. They do offer activities for the residents to participate in. The community is well-kept and the landscape is nice.

Don't let fancy shmancy decor fool you. This is NOT a good place to send your loved one if they are infirm or in need of lots of care. It's alright for the senior with a greater degree of independence, but this facility is not appropriately staffed for its level of acuity. This is a 48 bed facility with an average staffing ratio of 15:1 per CNA. There are never enough caregivers staffed to provide quality care to residents. If you're planning on spending an arm and a leg for care for mom or dad, consider somewhere else where there is actually enough personnel to assist them. Clearbrook Inn is owned by a for-profit corporation, and refuses to change their boarding designation from assisted living to long-term care because 1. Administration would be required by law to staff more CNA's 2. They don't want to let the Medicaid "riff raff" in. This place is all about appearances, but know that under the surface this facility is driven by business goals and not realistic quality care goals. Always ask about staffing ratios when seeking a long-term care facility for mom or dad.